Plumbing FAQ's in Woodcroft
Common questions about plumbing services, pricing, and what to expect when you book a licensed plumber in Woodcroft. If your question isn't covered here, call and we'll answer it directly.
Do you charge a call-out fee in Woodcroft?
Call-out fees vary by location within our service area. Confirm the call-out fee status for Woodcroft when you book, in many cases, if you proceed with the quoted work, the call-out fee is credited toward the final job cost. We'll clarify this before dispatching so there's no confusion about what you're paying.
How quickly can you arrive for an emergency in Woodcroft?
Emergency jobs are dispatched immediately from our West Sydney hub, with the nearest available NSW-licensed plumber allocated to your job. You'll receive an ETA when you book, and we provide arrival updates if timing changes due to traffic or earlier jobs running over. Same-day service is standard for urgent situations; routine work is scheduled based on availability.
What's included in your fixed-price quotes?
Fixed-price quotes cover the scope confirmed onsite - labour, materials, and any testing or verification required to complete the job. If diagnostics reveal additional work beyond the original fault, we explain what's needed and provide a separate quote before proceeding. The price you agree to is the price you pay, with no surprise add-ons at the end.
Can you provide documentation for strata or insurance claims?
Yes. We provide job reports, invoices, and photos documenting the fault and completed work. For gas installations or structural plumbing work, compliance certificates are issued where required by regulation. If you need specific documentation for strata records or insurance purposes, let us know during booking and we'll ensure it's included.
What should I do if I smell gas at my property?
Turn off the gas supply at the meter if it's safe to do so, ventilate the area by opening windows and doors, don't use electrical switches or ignition sources, and arrange an immediate assessment. Gas smells are treated as urgent, we'll dispatch a licensed gas fitter to locate and isolate the leak, then repair and pressure-test the system before recommissioning.
Do you service commercial and strata properties in Woodcroft?
Yes. We handle commercial plumbing including leak detection, pipe repairs, grease trap servicing, and compliance work, with scheduling coordinated around your business hours. For strata, we manage communication with owners, tenants, and committees, provide clear documentation, and follow site access protocols. Call-out arrangements and pricing are confirmed during booking.
How do I know if a clogged drain needs a plumber or if I can clear it myself?
If plunging or drain cleaner hasn't resolved it after a couple of attempts, or if multiple fixtures are backing up simultaneously, it's time to call a plumber. Attempting to force blockages with incorrect tools can damage pipes or push obstructions deeper, increasing repair costs. We use CCTV cameras and high-pressure jetting to locate and clear blockages safely, and testing confirms the system is draining correctly afterward.
What affects the cost of plumbing work in Woodcroft?
Costs are determined by the scope of work, parts required, access difficulty, and time on site. A simple tap washer replacement is quick and inexpensive; a broken pipe repair involving excavation or wall access takes longer and costs more. We assess the job onsite, explain what's involved, and provide a fixed quote before starting so you can decide whether to proceed.
Are your plumbers licensed and insured?
All Fixed Today Plumbing technicians are licensed in NSW for plumbing, drainage, and gas fitting (Licence 305428C). We're properly insured with Public Liability (protects you if property damage occurs during work) and Workers Compensation (covers workplace injuries). Police and background checks are completed for every technician, and we can confirm identity before entry if that's important to you.
What's covered by your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all plumbing installations and repairs we complete. If a fault develops due to our work, we'll return and fix it at no additional cost. This doesn't cover manufacturer defects in parts or damage caused by misuse, but it does mean we're accountable for the quality and durability of the work we perform.