Plumbing Questions About Telopea
The questions below reflect what Telopea residents commonly ask when booking plumbing services. Answers are based on how we operate across the 2117 postcode and surrounding Western Sydney areas. If your question isn't covered here, call us to discuss your specific situation and confirm availability.
How quickly can a plumber reach Telopea for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub, with the nearest available plumber allocated to your booking. Arrival timing depends on current bookings, distance, and traffic conditions at the time. You'll be given an ETA when you call, and we provide updates if delays occur. Same-day service is standard for non-emergency bookings when scheduling allows.
Is there a call-out fee for plumbing service in Telopea?
Call-out fee status for Telopea bookings should be confirmed when you call, as some service areas have no call-out fee and others apply a standard attendance charge. Where a call-out fee applies, it's explained upfront before the booking is confirmed. The quoted job price is separate and provided onsite once scope is assessed.
What does the fixed-price guarantee actually mean?
The price quoted before work starts is the price you pay for that confirmed scope. It covers the job, not the hour, so there's no meter running or surprise additions at the end. If scope changes during the work because hidden faults are found, we stop, explain what's involved, and confirm the adjusted price before continuing.
Are all your plumbers licensed in NSW?
Yes. Every attending technician is a fully licensed NSW plumber. The business holds Licence 305428C for plumbing, drainage, and gas fitting. We also carry current Public Liability and Workers Compensation insurance, which protects you if accidental property damage occurs during work or if a workplace injury happens onsite.
What happens if the problem is more complicated than expected?
If inspection shows the issue is more involved than initially reported?because of hidden pipe damage, poor access, or non-compliant existing work?we explain what's been found, outline the options, and provide an adjusted quote before any additional work proceeds. You decide whether to proceed or stop at that point.
Do you provide documentation for strata or insurance claims?
Yes. We provide invoices, job summaries, and compliance certificates where required for strata records, insurance claims, or property management reporting. Gas and regulated drainage work includes compliance certification as standard. If you need photos or written findings to support a claim or strata submission, let us know when booking.
What should I do immediately if a pipe bursts?
Locate the main water shutoff valve?usually near the front boundary or inside the meter box?and turn it off to stop water flow. Move belongings away from the affected area and contain water spread with towels or buckets. Then call us for an emergency dispatch. If the shutoff is seized or inaccessible, focus on damage control until the plumber arrives.
Can you work around strata access restrictions or parking limits?
Yes. We coordinate with property managers and strata committees to schedule work within approved access time slots, follow parking restrictions, and complete site inductions where required. Let us know about any site-specific requirements when booking so we can plan accordingly and avoid delays.
How long does a typical hot water unit replacement take?
For straightforward like-for-like replacements where access is clear and existing connections are compatible, installation usually takes a few hours and can often be completed the same day. More complex jobs?like converting from electric to gas, relocating the unit, or upgrading outdated supply lines?require additional time and are scheduled once scope is finalised.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard. Payment is taken once the job is complete and you're satisfied with the outcome. Invoicing and receipts are provided for your records, suitable for landlords, agents, or business accounts.