Common Plumbing Questions from Willmot Residents
The questions below reflect what Willmot property owners and tenants ask most often when booking plumbing work. If your question isn't covered here, call 1800 349 338 and we'll walk you through what's involved for your specific situation.
Do you charge a call-out fee for Willmot?
Call-out fee arrangements vary by service area and job type. Many Willmot bookings proceed without a separate call-out charge, but it's confirmed when you book so there's no confusion. If a call-out fee applies and you proceed with the quoted repair, the fee is typically absorbed into the job cost rather than charged separately.
How quickly can you reach Willmot for an emergency?
Emergency jobs are dispatched immediately from our West Sydney hub, with the nearest available plumber sent to your location. An ETA is provided when you book, and arrival timing depends on current workload, traffic conditions, and distance from the plumber's last job. Updates are sent if timing changes.
What does a fixed-fee quote actually mean?
A fixed-fee quote means the total cost for the job as scoped, labour, parts, testing, and cleanup, is agreed upfront before we begin. The price doesn't change unless you request additional work or the scope reveals something unexpected during the repair, in which case we explain the change and confirm the revised cost before continuing.
Can you fix a drain blockage on the first visit?
Most internal blockages in accessible lines are cleared on the first visit using high-pressure water jetting or mechanical tools, provided the pipe structure is intact. If camera inspection shows collapsed sections or obstructions beyond our access point, we'll explain what's required and provide a quote for the additional work before proceeding.
What happens if you find additional problems during the job?
If inspection or testing reveals issues beyond the original scope, such as corroded pipe sections, code compliance gaps, or damaged fittings, we stop, explain what we've found, and provide options with pricing before doing any extra work. You decide whether to proceed with the additional repairs or address them separately later.
Do your plumbers clean up after finishing the work?
All plumbers are expected to clean the work area before leaving, which includes removing debris generated by the repair, wiping down surfaces, and ensuring the site is tidy. We use drop sheets and protective coverings where needed to protect floors and finishes, and boot covers are worn in homes when requested or when conditions require it.
Is gas work covered by the same warranty as plumbing?
Yes. All work performed by Fixed Today Plumbing, whether it's drainage, hot water supply, gas fitting, or general plumbing, is backed by our Lifetime Labour Warranty on workmanship. That covers the installation quality and our work; manufacturer warranties on appliances and components are separate and provided by the product supplier.
Can I get documentation for my landlord or strata manager?
We provide receipts, invoices, and compliance certificates (where required for regulated work like gas fitting or sewer connections) suitable for landlords, agents, strata managers, and business records. If your property management requires specific documentation formats, let us know when booking and we'll accommodate that where practical.
What should I do while waiting for the plumber to arrive?
If you've got an active leak, isolate the water supply at the nearest valve or the mains if necessary to stop water damage. For a gas smell, ventilate the area and avoid ignition sources, don't operate light switches or create sparks. Beyond those immediate safety steps, leave the diagnosis to the duly licensed plumbing technician so you're not handling systems you're not trained on.
How do I know the quoted price is fair?
Our pricing is by the job, not by the hour, which removes uncertainty about how long the work takes. The fixed quote reflects the scope confirmed onsite, the parts required, and the complexity of access or compliance requirements. If the price seems higher than expected, we'll explain what drives the cost and show you the scope breakdown so you understand what you're paying for.
