Blocked Drain FAQ's in Willmot
What causes blocked drains in Willmot properties?
Drainage blockages in Willmot typically result from debris accumulation (hair, soap scum, food scraps), Fat, Oil, and Grease buildup that solidifies and traps waste, or tree root intrusion into aging clay or terracotta pipes. Roots enter microscopic cracks, expand over time, and cause structural failure. Foreign objects like sanitary products or wipes flushed down toilets also create obstructions. The blockage type and location are confirmed using CCTV camera inspection before clearing.
How much does it cost to clear a drain blockage?
The cost depends on blockage location, depth, access difficulty, and whether structural damage exists. We provide a fixed-price quote after assessing the blockage onsite using CCTV diagnostics. The quote is given before work starts, priced by the job rather than by the hour, with no hidden fees added at the end. Call-out fees vary by service area; confirm the call-out fee status for your Willmot property when booking.
Can you clear blocked drains the same day?
For urgent blockages, we offer immediate dispatch, prioritising the job and sending the nearest available licensed plumber (NSW) from local hubs across Western Sydney. An ETA is provided when you book. Same-day clearing is typical for standard blockages in accessible lines, assuming no structural damage is found. If CCTV check reveals pipe failure requiring relining or replacement, we explain the options and timeline once scope is confirmed.
What is involved in a blocked drain assessment?
The first visit involves confirming the affected drain, visually inspecting accessible access points, then inserting a high-definition CCTV drain camera to locate the blockage and identify its type (roots, debris, FOG buildup, structural damage). The camera footage shows the blockage depth and pipe condition. Based on what the camera reveals, we explain the clearing method required (hydro-jetting, mechanical augering, or pipe repair) and provide an upfront fixed-price quote before proceeding.
How do you prevent future blocked drain issues?
Prevention involves proper waste disposal (avoiding flushing sanitary products, wipes, or foreign objects), using drain guards to catch hair and food particles, disposing of cooking oil and fat in the bin rather than down the sink, and scheduling periodic maintenance for properties prone to root intrusion or grease buildup. After clearing a blockage, we explain what caused it and recommend practical steps to reduce recurrence based on your property's drainage system and usage patterns.
Do your plumbers carry insurance?
Yes. Fixed Today Plumbing is adequately insured with Public Liability and Workers Compensation. Public Liability provides protection if accidental property damage occurs during work. Workers Compensation provides coverage related to workplace injuries on the job. All attending technicians are licensed plumbers in NSW (licence 305428C), arrive in uniform, and can identify themselves on arrival. We take reasonable care around finished surfaces and use protective coverings where practical.
What areas do you service from your West Sydney hub?
We dispatch to Willmot and surrounding areas in the 2770 postcode from our West Sydney hub, covering most local properties within typical response windows. Service coverage extends across Western Sydney, the Hills District, and surrounding regions up to a 60km radius from base hubs for emergency calls. Arrival timing depends on current bookings, traffic conditions, and the dispatch location closest to your property. An ETA is provided when you book.
What if the blockage is caused by tree roots?
Tree roots are cleared using high-pressure water jetting, which pulverises the roots and scours them from pipe walls. If CCTV check shows the roots have caused cracks, joint separation, or pipe collapse, we explain repair options, typically trenchless pipe lining, which creates a seamless inner lining without excavation. Relining prevents future root intrusion and avoids digging up driveways, gardens, or finished surfaces. The method chosen depends on pipe condition and access, confirmed during the initial assessment.
Are your plumbers police-checked and background-checked?
Yes. All technicians undergo police checks and background checks as part of our hiring process. This is standard practice for tradespeople entering occupied homes. Technicians arrive in uniform, can identify themselves before entry, and follow respectful conduct standards while onsite. We accommodate security-sensitive requests where practical and explain what we're doing before starting work. Our goal is to complete the job efficiently while minimising disruption and respecting your property.
What is your warranty on drainage work?
All workmanship is backed by our Lifetime Labour Warranty, meaning we stand by the repairs we complete for as long as you own the property. This covers the quality of the installation or repair work itself. Manufacturer warranties apply separately to any hardware, parts, or appliances installed (such as pipes, fittings, or water jetting equipment components). If an issue arises with workmanship after completion, contact us and we'll assess and rectify it under the warranty terms.
