Plumber Voyager Point

When a plumber arrives at a Voyager Point property, the first step is always a detailed onsite assessment using diagnostic tools where needed, CCTV drain cameras for blockages, electronic leak detectors for hidden pipe faults, or pressure testing for gas line safety. This assessment confirms what's causing the issue, what's involved in fixing it, and whether access or materials will affect the scope.

Once the problem is located and understood, you receive a fixed-price quote before any work starts. That quote includes labour, parts, and testing, with no hourly rate fluctuations or surprise additions at the end. If the scope changes during the job, say, a CCTV check reveals structural damage beyond the original blockage—the options are explained, and any additional work is quoted and confirmed before proceeding.

After the repair or installation is completed, the system is tested to confirm it's working as intended. For drainage, that might mean running water through the line and verifying flow. For hot water supply, it's checking temperature stability and pressure. For gas, it's a final pressure test to ensure the system is gas-tight. The work area is cleaned, debris is removed, and any mess generated during the repair is tidied before the technician leaves. All workmanship is backed by our Lifetime Labour Warranty, meaning if the repair fails due to a fault in our work, we'll return and fix it at no additional charge.

When a hot water system fails at a Voyager Point property, it's usually one of three things: a failing heating element in electric storage tanks, a faulty gas burner or pilot assembly in continuous flow units, or a corroded sacrificial anode that's allowed the tank to deteriorate. Sediment buildup is another common issue, mineral deposits settle at the tank base over time, insulating the heating element and reducing efficiency. Left unaddressed, this often leads to rust-coloured water in the mornings or inconsistent temperature at the tap.

Fixed Today Plumbing handles hot water repairs and replacement work across the major brands installed in Sydney properties, Rheem, Dux, Rinnai, Aquamax, and Vulcan. The technician assesses the system onsite, checking for leaks, testing pressure relief valves, and confirming whether the fault is repairable or whether replacement is the more cost-effective option. For systems over ten years old, replacement often makes more sense than patching an aging tank, but that decision is explained upfront with the costs for both options provided.

Installation requires compliance with Australian Standards (AS/NZS 3500) and the National Construction Code. That includes fitting a Tempering Valve to limit tap water to 50°C (preventing scalding), installing Pressure Relief Valves to prevent tank over-pressurisation, and ensuring proper clearances and ventilation for gas units. All installations are completed by licensed plumbers, and a compliance certificate is issued where required by local regulations.

A leaking tap usually means a worn washer, a deteriorated O-ring, or a damaged ceramic disc cartridge inside the tap body. In older flick-mixer taps, the washer compresses against the valve seat each time the tap is turned off. Over time, that washer hardens and splits, allowing water to seep through even when the tap is fully closed. In modern quarter-turn taps, ceramic disc cartridges control the flow, if the discs crack or sediment gets between them, the tap drips or fails to shut off completely.

Left unaddressed, a dripping tap wastes several litres per day, which adds up on water bills. More significantly, constant moisture around the tap can damage cabinetry, cause mould growth under sinks, or corrode the tap body itself, making future repairs more difficult and costly.

Fixed Today Plumbing repairs leaking taps by identifying the fault, disassembling the tap to inspect the washer, O-rings, or cartridge, and replacing the worn component. If the tap body is corroded or the valve seat is damaged beyond repair, replacement is recommended and quoted before proceeding. Most residential tap repairs are completed within the first visit, provided access to the tap and isolation valves is straightforward. The repair is tested under normal pressure to confirm the leak is resolved before the technician leaves.

Shower faults at Voyager Point properties commonly involve leaking taps (worn cartridges or washers), blocked or slow-draining shower wastes (hair and soap buildup), or water leaking behind the wall from damaged grout or silicone seals. In older bathrooms, the waterproofing membrane beneath the tiles can fail, allowing water to seep into the wall cavity and eventually cause visible damage in adjoining rooms or below the bathroom floor.

Our licensed plumbers assess shower issues by checking tap function, testing drainage flow, and inspecting visible seals and grout lines for deterioration. If a leak is suspected behind the tiles, moisture detection equipment helps locate the affected area without unnecessary demolition. Simple repairs, tap cartridge replacement, waste clearing, or resealing joints are usually completed on the first visit. If structural waterproofing work is needed, that's explained and quoted separately, with the options laid out before any invasive work proceeds.

All repairs are tested under normal water pressure to confirm the fault is resolved. If grout or silicone has been replaced, curing time is explained so the shower isn't used before the sealant has set properly.

Gas work in Australia must be performed by a fully NSW-licensed gasfitter and comply with AS/NZS 5601.1 safety standards. This includes new gas appliance connections (cooktops, ovens, hot water systems, space heaters), gas leakage detection and repair, and pressure testing to confirm the system is gas-tight after any work is completed. In most jurisdictions, a compliance certificate is required once the installation or repair is finished, verifying the work meets safety requirements.

Fixed Today Plumbing provides licensed gas fitting services across Voyager Point, including appliance installations, gas leak detection using combustible gas detectors and thermal imaging, and repairs to existing gas lines. When a gas leakage is suspected, indicated by the distinctive "rotten egg" smell (added mercaptan), a hissing sound near appliances, or unusual soot buildup on burners, the area should be ventilated and the gas supply turned off at the meter if safe to do so. A licensed gas fitter is then called to locate and repair the fault.

After any gas line repair or new connection, a pressure test is performed to ensure the system holds pressure without loss, confirming there are no remaining leaks. The appliance is then tested under normal operating conditions to verify safe function. Compliance documentation is provided where required, and any safety concerns are explained clearly before the technician leaves.

Strata and property managers across Voyager Point rely on Fixed Today Plumbing for responsive service and clear documentation. Strata work often involves coordinating access through building managers, working within scheduled maintenance windows, and providing detailed reporting for body corporate records. Common strata callouts include blocked common drains, leaking taps in shared laundries, failed hot water systems in apartment blocks, and ruptured pipes affecting multiple units.

Our approach to strata jobs involves confirming the fault location, determining whether the issue is within an individual lot or part of the common property, and explaining the responsibility boundary before work proceeds. For lot-specific repairs, the quote is provided to the owner or tenant. For common property faults, the quote and scope are sent to the strata manager for approval.

We provide invoices and job documentation suitable for strata records, including photos of the fault, descriptions of work completed, and any recommendations for preventative maintenance. Urgent situations, such as leaks causing water damage to multiple units or blocked sewer lines affecting building drainage, are prioritised for same-day attendance where possible, with clear communication provided to the strata manager throughout.

Typical strata plumbing work includes leaking taps, blocked and running toilets, shower repairs, and ruptured pipe emergencies. We can also coordinate larger planned maintenance such as water heater replacements for apartment blocks or drainage upgrades across the property.

Plumbing emergencies, ruptured pipes flooding a bathroom, gas leaks requiring immediate isolation, or blocked sewer lines backing up into the property, need urgent attention to limit damage and reduce safety risks. Fixed Today Plumbing delivers 24/7 emergency service across Voyager Point, with immediate dispatch for urgent jobs and the nearest available properly licensed plumber allocated from our West Sydney hub.

When you call for an emergency, the dispatcher confirms the nature of the fault and provides guidance on immediate safety steps where relevant—such as turning off the water supply at the meter for a burst pipe, or isolating gas and ventilating the area for a suspected gas leak. An ETA is provided when booking, and updates are given if traffic or prior job delays affect arrival timing.

Once onsite, the plumber's priority is making the situation safe: isolating water or gas, stopping active leaks, and assessing the extent of damage. The fault is then diagnosed, the repair options are explained, and a fixed-price quote is provided before permanent work proceeds. For middle-of-the-night callouts, temporary measures can sometimes be put in place to restore partial function until daylight allows for a full repair, with that option explained and costed separately.

Common emergency callouts in Voyager Point include major blockages causing sewage backup, collapsed sewer lines, internal flooding from broken pipes, and gas leaks detected by smell or gas detectors. Each situation is assessed on arrival, the immediate risk is managed, and the permanent fix is quoted and completed once scope is agreed.

Emergency service is available 365 days a year. Pricing for after-hours work reflects the urgency and timing, and that's explained upfront when booking. Same-day service is available for standard plumbing faults that require prompt attention but aren't immediately hazardous.