Plumbing FAQ's in Yennora
These frequently asked questions cover common plumbing situations in Yennora, from pricing clarity and emergency response to what's involved in typical repairs. If your question isn't answered below, call 1800 349 338 or send an enquiry and we'll explain what's required for your specific situation.
Do you charge a call-out fee for Yennora jobs?
Call-out fees vary by suburb and job timing. Some service areas have no call-out fee, while others apply a standard rate that's absorbed into the fixed quote if the job proceeds. Confirm the call-out fee status when booking so there are no surprises. After-hours and emergency jobs may include additional charges depending on urgency and time of day.
How much does plumbing work cost in Yennora?
Plumbing costs depend on the fault type, access difficulty, parts required, and time onsite. We provide a fixed price quote once scope is defined during the onsite assessment. That quote is the final price, with no hourly rate applied. Minor repairs like tap washers cost less than ruptured pipe replacements or hot water installations, so an accurate quote requires seeing the job first.
How quickly can you get to Yennora for emergencies?
Urgent jobs are dispatched immediately from our West Sydney hub, with the nearest available technician allocated. Arrival timing depends on existing commitments, traffic conditions, and the technician's location when the call comes in. We provide an ETA once dispatch is confirmed and update you if delays occur. Response times are typically faster during off-peak hours.
Do you provide upfront quotes before starting work?
Yes. All jobs are quoted onsite once the fault is diagnosed and scope is confirmed on site. The fixed-price quote covers labour, parts, and testing, with no hourly rate applied. You decide whether to proceed once the cost is clear. If inspection reveals additional issues beyond the original scope, those are explained and quoted separately before any extra work starts.
What plumbing services do you offer in Yennora?
We handle blocked drains, burst pipes, hot water installations, gas fitting, leaking taps, toilet repairs, shower leaks, roof and gutter work, and general fixture maintenance. Services cover both commercial and residential properties, with technicians trained in drainage, water supply, gas compliance, and stormwater systems. If the job requires specialised equipment like CCTV cameras or hydro-jetting, we bring it onsite.
Are your plumbers licensed and insured?
All attending technicians are licensed and comprehensively insured plumbers in NSW (Licence 305428C) and carry full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work. Workers Compensation covers workplace injuries. Both policies are current and maintained. Technicians are also police-checked and background-checked before joining the team.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship on repairs and installations we complete. If something goes wrong with the work we performed, we return and fix it at no additional cost. Manufacturer warranties apply separately to hardware and appliances. The warranty doesn't cover damage caused by misuse, accidental impact, or unrelated faults that develop later.
Can you unblock drains in Yennora properties?
Yes. Blocked drains are diagnosed using high-definition CCTV cameras to locate the obstruction, then cleared with high-pressure water jetting where safe for the pipe material. Root intrusion, grease buildup, and foreign objects are removed and the line is flushed to restore flow. If the camera shows structural damage or collapsed sections, relining or excavation options are explained and quoted separately.
Do you work on both domestic and commercial properties?
Yes. We service residential homes, rental properties, strata buildings, and commercial sites across Yennora. Commercial work often requires coordinating access, following site induction procedures, and providing documentation suitable for maintenance logs. Technicians are trained to minimise operational downtime and work within the constraints of occupied business premises where required.
What should I do if I smell gas in my Yennora property?
If you smell gas (a rotten egg odour), turn off the gas supply at the meter if safe to do so, open windows and doors for ventilation, and evacuate the property. Do not use electrical switches, phones, or ignition sources inside. Call a licensed gas fitter immediately from outside the building. We provide 24/7 emergency gas leak detection and can dispatch a technician to make the system safe and locate the source of the leak.
