Frequently Asked Questions: Plumbing in Smithfield
These are the questions Smithfield residents ask most often when booking plumbing work. If your question isn't answered below, call us on 1800 349 338 and we'll explain how the process works for your specific situation.
What's included in your flat-rate quote for Smithfield jobs?
The fixed quote covers the labour, materials, and completion of the work as described in the scope we confirm onsite. It includes the assessment, the installation or repair itself, testing to verify the outcome, and site cleanup. If inspection reveals additional work is needed beyond the original scope, we explain the options and provide a revised quote before proceeding with that extra work.
Do you charge a call-out fee for Smithfield in the 2164 postcode?
Call-out fee status varies by job category and urgency. Some standard jobs in Smithfield do not incur a call-out fee; others do, depending on scheduling and the nature of the work. Confirm the call-out fee status when you book so there are no surprises. The call-out fee, if applicable, is explained upfront before the technician is dispatched.
How quickly can a plumber reach Smithfield for emergency jobs?
We dispatch emergency jobs immediately from our West Sydney hub, with the nearest available technician allocated to your job. Arrival timing depends on current bookings, traffic conditions, and the time of day. We provide an ETA when you book where possible, and the technician contacts you en route if there are any delays. Same-day service is standard for urgent work.
What does your Lifetime Labour Warranty actually cover?
Our Lifetime Labour Warranty covers defects in the workmanship we performed?if a joint we made leaks, a fitting we installed fails, or pipework we repaired develops a fault due to how we completed the work, we'll return and fix it at no charge. Manufacturer warranties on hardware and appliances (like hot water supply tanks or tapware) are separate and apply as stated by the manufacturer.
What happens if the scope changes after you start the job?
If we find additional issues during the work that weren't visible during the initial assessment (for example, corroded pipework behind a wall, or a second blockage further down the line), we stop, explain what we've found, and provide a revised quote for the additional work. You decide whether to proceed with the extra work or complete only the original scope. We don't add surprise costs at the end.
Can you work around strata access rules or restricted parking in Smithfield?
Yes. If your property has strata-controlled access, parking restrictions, or specific booking windows, let us know when you book and we'll schedule accordingly. Our team follows site protocols, coordinates with building managers where needed, and uses smaller service vehicles when parking or basement clearance is limited. Advance notice helps us allocate the right technician and vehicle for the site conditions.
What information should I have ready when I call to book?
Let us know the type of fault (blocked drain, no hot water, visible leak, gas smell), when it started, and whether it's causing active damage or disruption. For hot water supply faults, mention the system type and brand if known. For drainage issues, note whether it's affecting one fixture or multiple drains. This helps us assess urgency, allocate the right technician, and confirm whether parts might be needed.
Why do older Smithfield homes often have recurring drainage problems?
Older homes in Western Sydney often have clay or terracotta drainage pipes that are prone to root intrusion. Tree roots seek moisture, enter through microscopic cracks in pipe joints, then expand over time and trap debris. Once roots are established in the line, the blockage often recurs unless the damaged section is relined or replaced. Camera inspection shows whether roots are present and how severe the intrusion is.
Do you provide documentation for landlords and property managers?
Yes. After completing the work, we provide a detailed invoice and receipt suitable for landlord records, agent submission, or strata documentation. If the work required compliance certification (such as gas installations or backflow prevention), we issue the certificate and provide copies as needed. Property managers can request photos of findings or completed work for their maintenance logs.
What should I do if I smell gas while waiting for the plumber?
If you smell gas (a rotten egg odour) inside your property, avoid using electrical switches, open flames, or anything that could create a spark. Ventilate the area by opening windows and doors if safe to do so, and leave the property if the smell is strong. Call us immediately on 1800 349 338 and we'll dispatch an emergency technician. Do not attempt to locate the leak yourself or operate the gas meter valve unless you've been instructed to do so by a licensed professional.