Plumbing FAQ's in Wolli Creek
The following questions address common concerns we hear from Wolli Creek residents. If your question isn't covered here, contact us directly and we'll provide a clear answer specific to your situation.
What does your fixed-price guarantee actually mean?
Once we assess the job onsite and provide a fixed-price quote, that price won't change when the work is completed. You'll know exactly what it costs before we start, with no surprise charges added once work is underway. If conditions change or additional faults are found during the repair, we explain the situation and provide a separate quote for the extra work, which you can accept or decline.
How quickly can a plumber reach Wolli Creek for an emergency?
We dispatch from our West Sydney hub, and urgent jobs are sent out immediately. Response time depends on current bookings and traffic conditions, but an ETA is provided when you book. For life-safety emergencies like gas leaks or major flooding, we prioritise arrival and keep you updated if timing changes.
Do you charge a call-out fee in Wolli Creek?
Call-out fee arrangements vary by postcode. Confirm the call-out fee status for the 2208 postcode when you book. If a call-out fee applies, it's disclosed upfront before the plumber is dispatched, and you'll know the total cost structure before any work begins.
What if the problem is more complicated than expected?
If initial assessment reveals the issue is more extensive than it first appeared, we explain what we've found, what's required to fix it properly, and provide a revised fixed-price quote. You decide whether to proceed with the additional work once scope and cost are confirmed. We don't start extra work without your approval.
Are your plumbers actually licensed and insured?
All attending plumbers hold NSW licences (305428C for plumbing, drainage, and gas fitting). We're properly insured with Public Liability and Workers Compensation. Public Liability protects you if accidental property damage occurs during the work, and Workers Compensation covers workplace injuries. Technicians also undergo police and background checks before attending your property.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on installations and repairs we complete. If a fault develops due to how the work was performed, we'll return and fix it at no additional labour cost. The warranty doesn't cover manufacturer defects in parts or damage caused by misuse, but those are typically covered by separate manufacturer warranties.
Can I get a quote over the phone without a site visit?
Phone quotes are risky because we can't see the affected area, confirm access, or identify contributing factors that change the scope. We provide fixed-price quotes onsite once the plumber has assessed the situation. This ensures accuracy and avoids surprise costs later.
What should I do if a pipe bursts while I'm waiting for the plumber?
Turn off the water at the meter or the isolation valve closest to the burst if it's safe to access. This stops additional water entering the property. Move valuables away from the affected area and try to contain the water with towels or buckets. Don't attempt to repair the pipe yourself. The plumber will assess, isolate the damaged section, and repair or replace it once onsite.
Do you service strata properties and coordinate with managers?
Yes. We work with strata managers, owners' committees, and tenants to handle both common property and individual lot plumbing. We coordinate access, follow site procedures, and provide documentation suitable for strata records. If a repair affects multiple units, we notify residents and complete work as efficiently as possible.
How do I know if I need emergency service or can wait for a scheduled booking?
Emergency service is appropriate when there's active water damage occurring, a gas leak, or a sewage backup inside the home. If the issue is contained (like a dripping tap or a slow drain), a scheduled booking during business hours is usually sufficient. If you're unsure, describe the situation when you call and we'll advise whether immediate dispatch is necessary.
