Emergency Plumbing Questions from Wolli Creek Residents
These questions reflect common concerns from Wolli Creek properties. If your situation isn't covered here or you need immediate help, call us anytime on 1800 349 338 for direct advice and booking.
How fast can you reach Wolli Creek for an emergency?
Urgent jobs are dispatched immediately from the nearest hub. For Wolli Creek, that's typically West Sydney. Arrival timing depends on current job load and traffic, but an ETA is provided when booking and we update you if timing changes. Same-day service is available for all standard enquiries.
What counts as an urgent plumbing issue?
An emergency is active water damage (ruptured pipe, major leak), sewage backup into living areas, complete loss of water supply, or a gas leak. These need immediate attention to prevent harm or further damage. If you're unsure if this is urgent, a short call can confirm and we'll advise the appropriate response timing.
Do you charge a call-out fee in Wolli Creek?
Call-out fee policy varies by service area and job type. When booking, confirm the call-out fee status for your address and whether it's waived if you proceed with the quoted work. Our pricing is fixed by the job, quoted upfront after scope is confirmed onsite, with no surprise charges added later.
What should I do if a pipe bursts before you arrive?
Turn off the water supply at the main meter if you can safely access it, move items away from the leak, and contain water with towels or buckets to limit damage. Don't attempt to repair the pipe yourself. Once we're onsite, we'll isolate the damaged section, assess the cause, and provide a fixed quote for the repair before starting.
Are your plumbers insured and licensed?
Yes. All attending plumbers are licensed in NSW (Licence 305428C). We're fully insured with Public Liability (protects you if accidental property damage occurs during work) and Workers Compensation (covers workplace injuries on the job). Background and police checks are completed for all technicians.
Can you fix it on the first visit?
Most emergency repairs are completed on the first visit, provided access is clear and parts are in stock. Our vans carry common components and diagnostic tools. If parts need ordering or scope expands during assessment, we'll explain timing and provide a quote for the additional work before proceeding.
What affects the cost of an emergency callout?
Cost depends on scope (what needs fixing), access (ease of reaching the fault), parts required, and urgency (after-hours surcharges may apply). You receive a flat-rate quote after we assess the job and confirm what's involved. The price quoted is the price you pay, with no hidden fees or hourly rate surprises.
Do you provide warranty on emergency repairs?
Yes. All workmanship is backed by our Lifetime Labour Warranty. If a repair fails due to how the work was performed, we return and correct it at no additional labour cost. Manufacturer warranties apply to parts and appliances supplied. The warranty terms are explained when the quote is provided.
Can you work in strata buildings in Wolli Creek?
Yes. We coordinate access with building managers, follow site-specific procedures, and provide documentation for strata records. When a fault affects common property, we clarify responsibility boundaries and explain what falls under strata versus individual lot owner before quoting.
How do I know the plumber is legitimate when they arrive?
Our technicians arrive in uniform and carry photo ID. They'll identify themselves and the business before entering. If you're concerned, you can call our office to confirm the technician's name and vehicle details before allowing entry. We complete background and police checks for all attending plumbers.