Plumbing FAQ's in St Andrews
These answers cover the questions St Andrews residents ask most often. If your question isn't here, call 1800 349 338 and we'll provide specific guidance for your situation.
Do you charge a call-out fee for St Andrews?
The call-out fee status varies by service area in Sydney. It's worth confirming when you book so there are no surprises. The quote you receive after onsite inspection is the price you pay, we don't add hidden costs at the end.
How quickly can you get to St Andrews for emergencies?
Urgent jobs are sent out first, with the nearest available licensed plumber (NSW) dispatched from our West Sydney hub. Arrival timing depends on current bookings and traffic conditions, but you'll receive an ETA when you call. Immediate dispatch means the job is prioritised and allocated straight away.
Are your plumbers licensed to work in the 2566 area?
Yes. All attending technicians are licensed plumbers in NSW. Our master plumbing licence is 305428C, and we hold current Public Liability and Workers Compensation insurance. Police checks and background checks are completed for all staff.
What's included in your upfront pricing guarantee?
After the onsite assessment confirms scope, we provide a fixed-price quote before work starts. That price is what you pay. We don't charge by the hour or add hidden costs at the end. The quote is valid for one month, and all workmanship is backed by our Lifetime Labour Warranty.
Can you work around access constraints or parking issues?
Yes. We schedule work around strata available access windows, building manager sign-ins, or restricted parking where disclosed when booking. If site access requires coordination with tenants, agents, or body corporate, we can arrange that before the technician arrives.
What happens if you can't fix it on the first visit?
If the repair requires specialist parts or additional scoping, we isolate the fault, provide a temporary solution where practical, and explain the next steps. You decide whether to proceed once the full scope is agreed and the fixed quote is provided.
Do you provide documentation for landlords or strata managers?
Yes. We provide receipts, invoices, and job documentation suitable for landlord records, strata body corporate reporting, and insurance claims. Photos or test results can be included where helpful.
What does your Lifetime Labour Warranty actually cover?
The Lifetime Labour Warranty covers the workmanship on repairs and installations we complete. If an issue reappears due to how the work was performed, we'll come back and make it right. Manufacturer warranties apply separately to hardware and appliances.
How do you protect floors and finishes during the job?
We use drop sheets or protective coverings in work areas, wear boot covers when requested or when conditions require it, and clean up the work area at the end of the job. Debris generated by the work is removed, and we take reasonable care around finished surfaces like stone benchtops, tiled bathrooms, and timber floors.
Can you explain what's wrong in plain English before starting?
Yes. We explain the fault, what caused it, and what the fix involves before starting work. The fixed-fee quote includes all inclusions and exclusions, so you know exactly what's covered. If the scope changes during the job, we explain why and confirm the revised price before proceeding.