Plumbing Questions from South Western Sydney Residents
These are common questions we receive from South Western Sydney residents and businesses about our plumbing services, pricing, and process. If your question isn't covered here, call us on 1800 349 338 and we'll provide a clear answer.
Do you charge a call-out fee in South Western Sydney?
Call-out fee arrangements vary by type of job and urgency. For many service areas and standard work, no call-out fee applies, and you only pay for the quoted work. For emergency service calls or specific circumstances, a call-out fee may apply and will be confirmed when you book. Ask about the call-out fee status when arranging your appointment so there are no surprises.
How quickly can you reach South Western Sydney properties?
We dispatch from our West Sydney hub, reaching most South Western Sydney addresses within typical response windows for the region. Urgent jobs such as burst pipes or gas leaks are sent out immediately, with the nearest available technician allocated and an ETA provided once they're en route. Response timing depends on current booking load, traffic conditions, and distance from our dispatch point.
Do you provide fixed pricing before starting work?
Yes. We assess the issue onsite, confirm the scope of work required, and provide a fixed-price quote before starting any work. The price is by the job, not by the hour, and there are no hidden costs added at the end. You can decide whether to proceed once you've received the quote and understand what's included.
Are your plumbers licensed and insured?
All our attending technicians are NSW-licensed plumbers (Licence 305428C). We carry current Public Liability insurance, which protects you if accidental property damage occurs during the work, and Workers Compensation insurance, which covers workplace injuries on the job. Both policies are maintained as part of our operating standards, and we can confirm credentials on arrival if requested.
What does your workmanship warranty cover?
Our Lifetime Labour Warranty covers the quality of our workmanship for as long as you own the property. This means if a installation or repair we complete fails due to a fault in our work, we'll return and fix it at no additional labour cost. Manufacturer warranties apply separately to any parts or appliances we supply. The warranty does not cover damage from misuse, alterations by others, or normal wear over time.
Can you handle plumbing for strata or commercial properties?
Yes. We service strata complexes and commercial premises across South Western Sydney, providing documentation suitable for committee records and compliance reporting. We can coordinate access around booking windows, follow site induction requirements, and work within operational constraints to minimise disruption. Quotes separate lot owner and common property work where boundaries are crossed, ensuring clear invoicing.
What should I do if I have a broken pipe emergency?
If a pipe bursts, immediately turn off the water supply at the main shutoff valve (usually near the water meter or where the water line enters the property). This stops further flooding. Then call Fixed Today on 1800 349 338 immediately. We dispatch emergency plumbers 24/7 and will provide an ETA once the nearest technician is allocated. Isolating the water supply quickly limits property damage while the plumber is on the way.
How do you handle blocked drains if the cause is tree roots?
We use CCTV drain cameras to locate and confirm tree root intrusion, then clear the blockage using high-pressure water jetting to cut through and flush out the roots. If the CCTV check reveals structural pipe damage such as cracks or collapsed sections, we explain the options: periodic clearing to manage the symptom, or addressing the underlying pipe condition through repair or trenchless relining. We provide a fixed quote for immediate clearance, and a separate quote for structural repair if required once scope is confirmed.
Can I get same day service for non-emergency plumbing?
Same-day service is often available for non-urgent work, depending on current booking load and technician availability in your area. When you call, we'll confirm whether same-day is possible or provide the next available appointment time. Urgent situations such as severe leaks or gas issues are prioritised and dispatched immediately.
Do you service South Western Sydney properties outside business hours?
Yes. We operate 24/7 for emergency plumbing situations across South Western Sydney. After-hours callouts are available every day of the year, including weekends and public holidays. Pricing for after-hours emergency work reflects urgency and time of attendance; confirm the rate when booking so you know what to expect.