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Fixed Today

Plumber South Western Sydney

Fixed Today Plumbing services South Western Sydney with 24/7 emergency dispatch from our West Sydney hub. Licensed, insured, and available for blocked drains, hot water, gas fitting, and ruptured pipe repairs across the region.

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Fixed Today Plumbing services South Western Sydney from our West Sydney dispatch hub, reaching properties across the region for blocked drains, hot water systems, gas fitting, and burst pipe repairs. Urgent jobs are dispatched immediately, with ETA updates provided once the nearest available technician is allocated. Our technicians are licensed plumbers in NSW (Licence 305428C), and all work is backed by our Lifetime Labour Warranty on workmanship.

South Western Sydney encompasses a diverse mix of residential estates, established suburbs, and commercial precincts. Properties range from older terracotta-piped homes near the Georges River to newer developments with PVC drainage. We've completed hundreds of jobs across this region, giving us direct familiarity with the access constraints, parking realities, and infrastructure variations common here. Whether you're dealing with a drain blockage, a failing hot water unit, or an emergency plumbing situation, Fixed Today responds with the tools and licensing required to resolve it safely.

We're a family-owned business with over 15 years operating across Sydney. Our approach is straightforward: diagnose the problem onsite, provide a flat-rate quote before starting work, complete the repair to meet Australian Standards, and verify the outcome before we leave. There are no hidden fees, and our pricing is by the job, not by the hour. For general plumbing and gas fitting needs across South Western Sydney, we're available 24/7.

Licensed Plumbing Services Across South Western Sydney

We handle commercial and residential plumbing across South Western Sydney, dispatched from our West Sydney hub within typical response windows for the region. This covers standard plumbing repairs, emergency callouts, installations, and compliance work; if inspection reveals structural pipe damage or work outside our scope, we explain the options and provide a fixed quote once the full scope is established.

Our team holds NSW plumbing, drainage, and gas fitting licences (Licence 305428C), and we carry full insurance. Public Liability insurance protects you if accidental property damage occurs during the work. Workers Compensation covers workplace injuries on the job. Both policies are current and maintained as part of our operating standards. Every technician who attends is a fully licensed plumbing technician, and we can confirm identity and credentials on arrival if requested.

We operate 24/7 for emergency situations. Urgent jobs such as burst pipes, gas leaks, or severe blockages are dispatched immediately, with the nearest available technician allocated and an ETA provided once they're en route. For non-urgent work, we can schedule around your availability. Our pricing model is fixed and upfront: you receive a quote based on the confirmed scope before any work starts, and the price is by the job, not by the hour. There are no hidden costs.

Fixed Today has been operating across Sydney for over 15 years. We're a family-owned business with a multi-van fleet and a near-perfect 5-star rating from 800+ verified customer reviews. Our work is backed by a Lifetime Labour Warranty on workmanship, which covers the quality of our repair and installation work for as long as you own the property. Manufacturer warranties apply to any parts or appliances we supply.

The services we provide include hot water system repairs and installations, blocked drain clearance, licensed gas fitting, leak location, ruptured pipe repairs, and general maintenance. Each job follows the same process: we assess the issue onsite, explain what we find, confirm the scope with you, provide a fixed quote, complete the work to Australian Standards, and verify the outcome before leaving. If further work is required, we discuss the options and obtain approval before proceeding.

For South Western Sydney residents and businesses needing reliable plumbing with clear communication and transparent pricing, Fixed Today is available around the clock. Contact us on 1800 349 338 to book an inspection or discuss your plumbing requirements.

Fixed Upfront Pricing

We provide a fixed-fee quote before we start, based on confirmed scope. The price is by the job, not by the hour, and there are no hidden fees added at the end.

Near-Perfect Customer Rating

Fixed Today holds a near-perfect 5-star rating from over 800 verified customer reviews, reflecting our commitment to quality workmanship and clear communication.

24/7 Emergency Dispatch

Urgent plumbing situations are dispatched immediately from our West Sydney hub, with the nearest available technician allocated and ETA updates provided once en route.

Licensed and Fully Insured

All attending technicians are licensed and insured plumbers in NSW (Licence 305428C). We carry current Public Liability and Workers Compensation insurance to protect you and your property.

Hot Water Systems

We install, repair, and replace hot water supply systems across South Western Sydney, covering electric storage, continuous flow gas, and heat pump models from major brands including Rheem, Dux, and Rinnai. This includes assessing the existing system, confirming sizing and fuel type requirements, providing a fixed quote, and completing the installation or repair to Australian plumbing standards with all required compliance documentation.

Hot water system failures typically present as inconsistent temperature, no hot water, visible rust in the water, or unusual noises from the tank. In electric storage systems, rust-coloured water in the morning often signals a failing sacrificial anode rod or sediment buildup inside the tank. Continuous flow gas systems may show soot buildup on burners or fluctuating temperatures if the heat exchanger is scaling. If ignored, a failing tank can corrode through and flood, or an inefficient system can drive up energy costs significantly.

Our assessment process starts with identifying the system type, age, and symptom pattern. We check the pressure relief valve, thermostat operation, anode condition (for storage tanks), and burner or element function. If repair is viable, we explain what's required and provide a fixed quote. If replacement is more cost-effective, we discuss sizing, fuel type options, and upfront costs including disposal of the old unit. All gas installations require a compliance certificate, which we provide once the work is tested and verified.

Across South Western Sydney, we see a mix of older electric storage systems and newer continuous flow gas units. Properties built in the 1980s and 1990s often have electric storage tanks nearing end-of-life, while recent builds favour gas instantaneous for energy efficiency and space saving. If you're unsure whether your system needs repair or replacement, we can assess it onsite and explain the options based on what we find. Same-day service is available for urgent situations, and we stock common parts and units to minimise downtime.

Blocked Drains

A blocked drain stops wastewater from flowing away, causing backups in sinks, showers, toilets, or external gullies. Blockages in kitchen lines are commonly caused by fat, oil, and grease (FOG) solidifying as it cools, trapping food scraps and creating a compacted mass. In bathroom drains, soap scum and hair accumulation narrow the pipe diameter over time. External drainage blockages often involve tree root intrusion, especially in older terracotta or clay pipes where roots exploit microscopic cracks and expand inside the line. If a blockage is ignored, wastewater can back up into the property, causing water damage, unpleasant odours, and potential health hazards.

We clear blocked drains across South Western Sydney using high-pressure jetting and CCTV drain CCTV check to locate and remove the obstruction. The process starts with a visual assessment and camera inspection to identify the blockage type, depth, and exact location within the property boundary. Once we confirm what's causing it, we use high-pressure jetting (hydro-jetting) at pressures between 3,000 and 5,000 PSI to break up the blockage and scour the pipe walls clean. For root intrusions or compacted debris, the jetter is fitted with specialised nozzles designed to cut through and flush out the obstruction. We verify flow is restored before leaving.

In practice, we see recurring blockages in older South Western Sydney properties where tree roots have infiltrated aging pipework. If the camera inspection reveals structural damage such as collapsed sections, offset joints, or severe root penetration, we explain the options: continuing with periodic clearing, or addressing the underlying pipe condition through repair or trenchless relining. We provide a fixed quote for the immediate clearance, and a separate quote for any structural repair if required once scope is agreed.

Our leak detection capability also allows us to identify hidden pipe damage contributing to recurring blockages. If your drain keeps blocking despite clearing, it's often a sign of an underlying structural issue that needs attention. We can assess the full system and provide options based on what the camera shows. For urgent blockages causing backups or overflows, we're available 24/7 and dispatch immediately from our West Sydney hub.

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Leaking Taps

A leaking tap wastes water continuously and can drive up your water bill if left unaddressed. The constant drip also risks staining sinks, damaging surrounding fixtures, and in some cases signalling a failing washer, O-ring, or valve seat that will worsen over time. Most tap leaks occur because the internal sealing components (washers, O-rings, or ceramic discs) wear out through normal use, or because the valve seat becomes corroded or damaged.

We repair leaking taps by diagnosing the cause, sourcing the correct replacement parts, and restoring the tap to proper function. The assessment involves identifying the tap type (compression, ceramic disc, or cartridge), disassembling the fitting to inspect internal components, and determining whether a simple washer replacement will resolve it or if the valve seat needs re-grinding or the entire cartridge requires replacement. Once we confirm what's needed, we provide a fixed quote and complete the repair, testing flow and seal before leaving.

From the work we see across South Western Sydney, the most common cause is a worn washer in compression-style taps, which is a straightforward and cost-effective repair. Newer mixer taps with ceramic disc cartridges sometimes require cartridge replacement if the disc itself is damaged. We carry a range of common washers, O-rings, and cartridges, allowing us to complete most tap repairs on the first visit without needing to return for parts.

If your tap is leaking or dripping constantly, book an assessment so we can identify the cause and provide a fixed quote for the repair. The work typically takes less than an hour for standard residential taps, and we verify the seal is watertight before finishing up.

Roof & Gutter Repairs

Roof and gutter leaks allow water to penetrate the property envelope, causing internal water damage, ceiling stains, mould growth, and structural deterioration if ignored. Leaks commonly occur at flashing joints, rusted gutter sections, blocked downpipes, or damaged roof penetrations such as vent pipes. In older properties, aging valley irons and corroded guttering are frequent culprits. A small undetected leak can escalate into major damage over time, particularly during heavy rain when water volume overwhelms compromised sections.

We locate and repair gutter and roof leaks by inspecting the suspected area, identifying the entry point, and providing a fixed quote for the repair work required. The assessment involves checking gutters for rust-through, blockages, and poor fall, examining flashing around chimneys and vents, and tracing the water path to confirm where it's entering. Once we identify the cause, we explain the repair options: patching small sections, replacing damaged guttering, re-sealing flashing, or installing additional downpipes to improve drainage capacity.

Across South Western Sydney, we commonly see gutter blockages from leaf litter in properties with established trees nearby, and rusted valley irons in older homes with original metal roofing. The repair approach depends on what's found during inspection. Minor leaks are often resolved with targeted sealing or patching, while extensive corrosion may require section replacement. We provide options based on the condition we observe and explain what each approach achieves.

If you're noticing ceiling stains, water pooling in gutters, or overflows during rain, book an inspection so we can locate the issue and provide a fixed quote for the repair. Roof and gutter work is weather-dependent, and we schedule based on safe working conditions and forecast.

Shower Repairs

When a shower stops draining, leaks at the base, or delivers inconsistent temperature and water pressure, it disrupts daily routines and can cause water damage if the leak is behind the tiles. Common shower problems include drain blockages from hair and soap buildup, failed cartridge seals in mixer taps, leaking shower screens, and deteriorated grout or silicone allowing water to seep behind the wall lining. If water is pooling on the floor or escaping the shower area, it can damage flooring, subfloor timbers, and adjoining rooms.

We assess shower issues by identifying the symptom (drainage, leak location, pressure, temperature control), inspecting the affected components, and confirming the cause before providing a fixed quote. For drainage blockages, we clear the trap and pipework. For leaks, we identify whether it's the screen seal, mixer body, waste fitting, or waterproofing membrane. Temperature and pressure issues are typically traced to the mixer cartridge, pipework restrictions, or hot water system settings. Once diagnosed, we explain what's required and complete the repair, testing flow and seal before leaving.

What often happens is a shower mixer cartridge wears out gradually, causing the temperature to fluctuate or the tap to drip even when closed. This is resolved by replacing the cartridge with the correct type for your mixer. Drainage blockages are usually cleared with basic rodding or jetting, unless the trap itself is damaged. Leaking shower screens can often be re-sealed, but if the frame or hinge is failing, replacement may be more practical. We discuss the options once we've confirmed what's causing the issue.

If your shower is leaking, draining slowly, or not delivering consistent temperature, arrange an assessment so we can identify the fault and provide a fixed quote. Most standard repairs are completed on the first visit, and we verify everything is sealed and functioning before finishing up.

Toilet Repair Services

Fixed Today repairs and replaces toilets across South Western Sydney, addressing issues such as continuous running, weak flush, leaks at the base, blocked bowls, and faulty cistern components. This covers diagnosing the cause, sourcing the correct parts, completing the repair, and verifying the toilet flushes and seals correctly before leaving. If the toilet itself is cracked or the internal damage is beyond economical repair, we can supply and install a replacement suite.

A continuously running toilet typically indicates a failing flapper valve, damaged flush valve seal, or incorrectly adjusted float mechanism inside the cistern. This wastes significant water and drives up your bill. A inadequate flush often results from blocked rim jets, insufficient water level in the cistern, or a failing flush valve that doesn't release enough water per flush. Leaks at the base usually trace to a deteriorated wax ring seal between the pan and the waste outlet, which allows wastewater to seep out and damage flooring.

Our toilet repair process starts with identifying the symptom and inspecting the internal cistern components, waste seal, and bowl condition. For running toilets, we check the flapper, flush valve, and float adjustment. For leaks, we inspect the pan-to-waste seal and confirm whether the leak is from the cistern, supply line, or base seal. Once we identify the fault, we provide a fixed quote for the parts and labour required, complete the repair, and test the flush cycle and seal to confirm it's resolved.

In practice, most toilet repairs in South Western Sydney involve replacing worn flappers, flush buttons, or float valves, all straightforward fixes that are completed within an hour. If the pan is cracked or the internal damage is extensive, replacement is more cost-effective than ongoing repairs. We explain the options and costs once we've assessed the toilet, and you decide how to proceed based on the fixed quote provided.

Gas Fitting

All gas work in NSW must be performed by a licensed and fully insured gas fitter and comply with AS/NZS 5601.1 safety standards. We hold current NSW gas fitting licences (Licence 305428C) and handle installations, repairs, leak detection, and appliance connections across South Western Sydney. This includes new gas line installations, appliance changeovers, gas leak investigations, and compliance testing to ensure the system is safe and gas-tight before being recommissioned.

Gas leaks present serious safety risks including fire, explosion, and carbon monoxide exposure. The distinctive "rotten egg" odour added to natural gas is a mercaptan warning signal. Other indicators include hissing sounds near appliances, dying vegetation over underground lines, or unusual soot buildup on burners. If you suspect a gas leak, turn off the gas supply at the meter if safe to do so, ventilate the area, do not operate electrical switches or create sparks, and contact a properly licensed gas fitter immediately.

We detect gas leaks using combustible gas detectors and thermal imaging to identify leaks behind walls, under floors, or in concealed pipework. Once located, we isolate the section, repair or replace the faulty component, and conduct a pressure loss test to verify the system is gas-tight. Safety regulations require that any repaired or altered gas installation must pass this test before being put back into service, and we provide a compliance certificate once the work is verified.

From similar gas jobs across South Western Sydney, common issues include aging flexible hoses on cooktops that perish and leak, faulty regulators causing pressure fluctuations, and corroded underground lines in older properties. For new appliance connections such as cooktops, ovens, or gas hot water systems, we assess the existing gas supply capacity, install the connection to code, test for leaks, and issue the required compliance documentation.

If you're dealing with a suspected gas leakage, planning a new appliance installation, or need an existing gas system assessed, contact Fixed Today on 1800 349 338. Gas emergencies are treated as urgent and dispatched immediately.

Burst & Leaking Pipes

A ruptured pipe releases water rapidly into walls, ceilings, subfloors, or external areas, causing immediate property damage and requiring urgent isolation and repair. Pipe bursts typically result from high water pressure stressing weak points, corrosion deteriorating older metal pipes, blockages causing back-pressure, tree roots penetrating underground lines, or ground movement shifting pipe joints. If not isolated quickly, a ruptured pipe can flood rooms, damage structural timbers, and destroy finishes and belongings.

When you discover a burst pipe, the first priority is isolating the water supply. Locate the property's main shutoff valve (usually near the water meter or entry point) and turn it off to stop the flow. If the burst is on a specific fixture line and you can isolate that section without affecting the rest of the property, do so. Then contact an emergency plumber immediately. Our team is available 24/7 and will dispatch from our West Sydney hub as soon as the call is received, with an ETA provided once the technician is allocated.

We locate ruptured pipes using a combination of visual inspection, electronic leak detection equipment, and sometimes CCTV cameras for underground or concealed lines. Once located, we assess the damage, confirm whether a section repair or full pipe replacement is required, and provide a fixed quote before proceeding. For accessible pipes, the repair is often completed the same day. For concealed pipes, we explain the access requirements and options such as trenchless relining if excavation is impractical.

Across South Western Sydney, we frequently see ruptured pipes in older homes with original galvanised steel or copper pipework that has corroded over decades. Pressure surges from water hammer or high mains pressure can also rupture weakened sections. If the burst has caused water damage, isolating the supply quickly limits the extent, and we can refer you to restoration specialists if needed once the plumbing is secured.

For emergency burst pipe situations, call Fixed Today on 1800 349 338 immediately. Our emergency plumbers carry the tools and parts required to isolate, assess, and repair burst pipes onsite, minimising damage and restoring supply as quickly as conditions allow.

Strata Plumbing

Strata properties require coordinated plumbing services that respect common property boundaries, accommodate booking windows, and provide documentation suitable for committee records and maintenance logs. We service strata complexes and apartment buildings across South Western Sydney, covering unit-specific repairs, common area maintenance, emergency callouts, and compliance work. This includes blocked drains affecting multiple units, hot water unit servicing for central plants, leak investigations across lot boundaries, and fixture repairs in individual apartments.

The main challenge in strata plumbing is determining responsibility boundaries: what's the lot owner's responsibility versus the owners corporation's common property. In NSW, the boundary is typically defined by the strata plan, with lot owners responsible for fixtures and fittings within their unit, and the owners corporation responsible for structural pipes, risers, and shared drainage. We assess the issue, identify which side of the boundary it falls on, and provide separate quotes if the work spans both areas so invoicing is clear.

For urgent situations such as broken pipes in common areas or sewage backups affecting multiple units, we respond immediately and coordinate access with on-site managers, committee members, or tenants as required. We can follow site sign-in procedures, provide written summaries of findings, and issue separate invoices for lot owners and the owners corporation where work crosses boundaries. Our documentation includes photos of findings, descriptions of work completed, and test results where relevant, which helps with insurance claims and committee reporting.

In practice, we regularly see shared drainage blockages in older strata buildings where tree roots have infiltrated common sewer lines, and pressure fluctuations in high-rise buildings where the plumbing system hasn't been serviced in years. We work with strata managers and committees to schedule maintenance during low-impact times and provide transparent quotes that separate emergency callouts from planned maintenance work.

If you manage a strata property in South Western Sydney and need a plumber who understands access coordination, boundary responsibility, and documentation requirements, Fixed Today can assist. Contact us on 1800 349 338 to discuss your strata plumbing needs.

General Plumbing

Fixed Today handles general plumbing across South Western Sydney for domestic and commercial clients, covering maintenance, repairs, installations, and safety inspections. This includes tap and fixture repairs, pipe maintenance, drainage servicing, appliance connections, and compliance checks. Work is priced upfront based on confirmed scope, completed to meet Australian Standards, and verified before we leave. Our technicians arrive in uniform, can confirm identity and licensing on request, and follow your site or entry instructions.

General plumbing covers a broad range of tasks: repairing leaking fixtures, replacing worn components, clearing minor blockages, installing new tapware, connecting appliances, servicing water filters, and conducting safety checks on existing systems. Each job starts with an assessment to confirm what's required, followed by a fixed quote, then completion and verification. If inspection reveals additional issues, we explain the options and obtain approval before proceeding with any extra work.

We recommend regular plumbing inspections for properties over 15 years old, particularly if you're noticing gradual changes such as declining water pressure, slower drainage, or fluctuating hot water performance. An inspection allows us to identify wear and potential failures before they escalate into emergencies. We check pipe condition, test pressure and flow, inspect fixtures for leaks, and assess compliance with current standards. The inspection report summarises findings and recommends any maintenance or repairs, with fixed quotes provided for work you choose to proceed with.

Our team is punctual, respectful, and committed to leaving work areas clean and tidy. We use drop sheets to protect floors, wear boot covers when requested, and remove debris generated by the work. All attending technicians are licensed plumbers in NSW, and our work is fully insured and backed by our Lifetime Labour Warranty on workmanship. If you're looking for reliable plumbing maintenance and repair services across South Western Sydney, Fixed Today is available 7 days a week.

Emergency Plumbing

Plumbing emergencies such as burst pipes, severe blockages, gas leaks, and hot water supply unit failures require immediate professional response to prevent property damage and safety hazards. Fixed Today provides 24/7 emergency plumbing across South Western Sydney, dispatching from our West Sydney hub as soon as the call is received. Urgent jobs are prioritised, with the nearest available technician allocated and an ETA provided once they're en route.

Emergency situations we respond to include broken pipes flooding the property, blocked drains causing sewage backup, gas leaks posing fire or health risks, failed hot water systems in cold weather, and major fixture failures disrupting operations. The priority is making the situation safe, isolating the affected system if needed, and preventing further damage while the full assessment and repair are completed.

When you call for an emergency plumber, we confirm the nature of the issue and provide immediate safety guidance if required (such as isolating water or gas supply). Our technician is dispatched immediately, and you're updated on their ETA once they're allocated. Upon arrival, the technician assesses the situation, explains what's required to make it safe and restore function, and provides a fixed quote before proceeding with the work. Emergency callouts are charged based on urgency and time of attendance; confirm the call-out fee when booking.

From years of emergency work across South Western Sydney, the most common urgent callouts involve broken pipes in winter, blocked drains during heavy rain, and gas leaks detected by smell or appliance failure. Our mobile workshops are fully stocked with common emergency parts, diagnostic tools, and safety equipment, allowing us to resolve most urgent situations on the first visit without needing to return for parts or equipment.

If you're dealing with an urgent plumbing issue, call Fixed Today on 1800 349 338 immediately. Our emergency plumbers are available 24/7, 365 days a year, and will respond as quickly as conditions allow to secure your property and restore essential services.

Commercial Plumbing

We provide commercial plumbing services across South Western Sydney for businesses, retail premises, industrial sites, and multi-tenancy properties. Commercial plumbing requires minimal downtime, clear documentation, coordination with site requirements, and compliance with workplace safety and building codes. Our team can work around operating hours, follow site inductions and sign-in procedures, and provide written records suitable for maintenance logs and compliance reporting.

Commercial plumbing work differs from residential in scale, compliance requirements, and operational impact. A drain blockage in a commercial kitchen can shut down food service operations. A failed hot water service in a gym or aged care facility affects dozens of people. Gas repairs and fitting in a commercial kitchen requires strict compliance documentation and coordination with health inspectors. We assess the business impact, prioritise critical systems, and schedule work to minimise disruption where possible.

Services we provide for commercial clients include clearing blocked drains in high-volume areas, repairing and replacing commercial hot water units, licensed gas fitting for commercial kitchens and appliances, burst pipe repairs, backflow prevention device testing, grease trap servicing, and compliance inspections. Each job starts with a site assessment to confirm scope, access, and any site-specific requirements (such as working at heights, confined spaces, or after-hours access). We provide a fixed quote before starting, complete the work to code, test and verify outcomes, and provide documentation for your records.

In practice, commercial plumbing in South Western Sydney often involves servicing aging infrastructure in older retail strips, installing compliant systems in fitouts, and responding to urgent failures in high-traffic premises. We understand the cost of downtime and work efficiently to restore operations as quickly as the job allows. Our technicians can coordinate with other trades, work within scheduled maintenance windows, and communicate progress clearly to site managers or business owners.

If you operate a business in South Western Sydney and need a properly licensed plumbing technician who understands commercial requirements, Fixed Today is available 24/7 for both planned maintenance and emergency callouts. Contact us on 1800 349 338 to discuss your commercial plumbing needs.

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Plumbing Questions from South Western Sydney Residents

These are common questions we receive from South Western Sydney residents and businesses about our plumbing services, pricing, and process. If your question isn't covered here, call us on 1800 349 338 and we'll provide a clear answer.

Do you charge a call-out fee in South Western Sydney?

Call-out fee arrangements vary by type of job and urgency. For many service areas and standard work, no call-out fee applies, and you only pay for the quoted work. For emergency service calls or specific circumstances, a call-out fee may apply and will be confirmed when you book. Ask about the call-out fee status when arranging your appointment so there are no surprises.

How quickly can you reach South Western Sydney properties?

We dispatch from our West Sydney hub, reaching most South Western Sydney addresses within typical response windows for the region. Urgent jobs such as burst pipes or gas leaks are sent out immediately, with the nearest available technician allocated and an ETA provided once they're en route. Response timing depends on current booking load, traffic conditions, and distance from our dispatch point.

Do you provide fixed pricing before starting work?

Yes. We assess the issue onsite, confirm the scope of work required, and provide a fixed-price quote before starting any work. The price is by the job, not by the hour, and there are no hidden costs added at the end. You can decide whether to proceed once you've received the quote and understand what's included.

Are your plumbers licensed and insured?

All our attending technicians are NSW-licensed plumbers (Licence 305428C). We carry current Public Liability insurance, which protects you if accidental property damage occurs during the work, and Workers Compensation insurance, which covers workplace injuries on the job. Both policies are maintained as part of our operating standards, and we can confirm credentials on arrival if requested.

What does your workmanship warranty cover?

Our Lifetime Labour Warranty covers the quality of our workmanship for as long as you own the property. This means if a installation or repair we complete fails due to a fault in our work, we'll return and fix it at no additional labour cost. Manufacturer warranties apply separately to any parts or appliances we supply. The warranty does not cover damage from misuse, alterations by others, or normal wear over time.

Can you handle plumbing for strata or commercial properties?

Yes. We service strata complexes and commercial premises across South Western Sydney, providing documentation suitable for committee records and compliance reporting. We can coordinate access around booking windows, follow site induction requirements, and work within operational constraints to minimise disruption. Quotes separate lot owner and common property work where boundaries are crossed, ensuring clear invoicing.

What should I do if I have a broken pipe emergency?

If a pipe bursts, immediately turn off the water supply at the main shutoff valve (usually near the water meter or where the water line enters the property). This stops further flooding. Then call Fixed Today on 1800 349 338 immediately. We dispatch emergency plumbers 24/7 and will provide an ETA once the nearest technician is allocated. Isolating the water supply quickly limits property damage while the plumber is on the way.

How do you handle blocked drains if the cause is tree roots?

We use CCTV drain cameras to locate and confirm tree root intrusion, then clear the blockage using high-pressure water jetting to cut through and flush out the roots. If the CCTV check reveals structural pipe damage such as cracks or collapsed sections, we explain the options: periodic clearing to manage the symptom, or addressing the underlying pipe condition through repair or trenchless relining. We provide a fixed quote for immediate clearance, and a separate quote for structural repair if required once scope is confirmed.

Can I get same day service for non-emergency plumbing?

Same-day service is often available for non-urgent work, depending on current booking load and technician availability in your area. When you call, we'll confirm whether same-day is possible or provide the next available appointment time. Urgent situations such as severe leaks or gas issues are prioritised and dispatched immediately.

Do you service South Western Sydney properties outside business hours?

Yes. We operate 24/7 for emergency plumbing situations across South Western Sydney. After-hours callouts are available every day of the year, including weekends and public holidays. Pricing for after-hours emergency work reflects urgency and time of attendance; confirm the rate when booking so you know what to expect.

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