Emergency Plumbing FAQs for Chifley
These are the questions Chifley residents ask most often about emergency plumbing, pricing, and what to expect when you book. If your question isn't answered here, call us on 1800 349 338 and we'll walk you through it.
How quickly can you reach Chifley for an emergency?
We dispatch licensed plumbers to Chifley from nearby Eastern Suburbs hubs, and urgent jobs are sent out first. An ETA is provided when you book, and arrival timing depends on current bookings and traffic conditions. Immediate dispatch is arranged once the urgency is confirmed.
Do you charge extra for emergency callouts after hours?
Emergency work is still priced by the job, not by the hour, and we don't inflate rates at night or on weekends. The fixed quote you receive covers the work required, and that pricing applies regardless of when the job is completed. Confirm the call-out fee status when booking.
What should I do immediately if a pipe bursts?
Turn off the water at the mains to stop the flow and limit damage. Move valuables away from the affected area and avoid using electrical switches near the water. Once the water is isolated, call us on 1800 349 338 and we'll dispatch a licensed and comprehensively insured plumber to assess the damage and fix the burst.
Can you provide a quote over the phone?
We provide a fixed price quote after assessing the issue onsite. Phone quotes are unreliable because we can't see the affected area, confirm the pipe material, or check for hidden damage. The first visit involves diagnosing the fault, confirming scope, and providing a fixed quote before work starts.
What causes blocked drains in older Chifley homes?
Older Chifley properties often have clay or terracotta sewer lines that develop cracks over time. Tree roots from nearby Ficus or Eucalyptus trees enter those cracks seeking moisture, expand inside the pipe, and trap debris. We use CCTV cameras to locate the blockage and hydro jetting to clear it.
Are your plumbers licensed and insured?
All our technicians are licensed NSW plumbers (Licence 305428C), and we carry full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation covers workplace injuries on the job.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers workmanship on all plumbing repairs and installations. If something goes wrong with the work we've completed, we'll return and fix it at no additional cost. Manufacturer warranties apply separately to parts and appliances.
Can you work in strata buildings in Chifley?
Yes, we work with strata managers and owners corporations in Chifley to diagnose faults, confirm responsibility boundaries, and provide fixed quotes. We follow site induction requirements, coordinate access, and provide documentation suitable for strata records and insurance claims.
How do you detect gas leaks?
We use electronic combustible gas detectors and soapy water applied to joints and connections to locate gas leaks. Once the source is identified, we isolate the leak, replace the faulty component, and pressure-test the system to confirm it's gas-tight before re-commissioning the appliance.
Do you service the entire Chifley area?
Yes, we service all of Chifley and the surrounding Eastern Suburbs, and we can travel up to 60km from our dispatch hubs for emergency callouts. If you're unsure whether we cover your location, call us on 1800 349 338 and we'll confirm availability.