Plumbing FAQ's in Chifley
These are the questions Chifley residents ask most often about plumbing services, pricing, and what to expect when booking a licensed plumbing specialist. If your question isn't answered below, call us on 1800 349 338 to discuss your specific situation.
Do you charge a call-out fee to come to Chifley?
For many service areas, there's no call-out fee. Confirm the call-out fee status for Chifley when you book. If a call-out fee applies, it's explained upfront before the appointment is confirmed, and it typically covers the cost of travel and initial assessment. Once onsite, we provide a fixed-price quote for the work based on confirmed scope, and you decide whether to proceed.
How quickly can a plumber reach Chifley for an emergency?
Emergency jobs are dispatched immediately, with the nearest available licensed plumbing professional allocated from local dispatch points across Sydney, including hubs in the Eastern Suburbs region. Arrival timing depends on current bookings, traffic conditions, and the plumber's location when the call comes in. We provide an ETA when you book and update you if conditions change. For standard (non-emergency) bookings, same-day service is typically available.
What affects the cost of a plumbing job in Chifley?
The cost depends on the scope of work, the time required onsite, the parts and materials needed, access constraints (such as working under a slab or inside a wall cavity), and whether the job is scheduled during standard hours or requires after-hours emergency attendance. We provide a fixed-price quote before starting work, based on the confirmed scope. The price is by the job, not by the hour, so you know the cost before committing.
Can you provide a quote over the phone for plumbing work in Chifley?
We can provide an indicative price range over the phone for common jobs if you can describe the issue clearly, but an accurate fixed price quote requires an site assessment to confirm the scope, access, and any complicating factors. The onsite assessment is usually quick, and the quote is provided before any work starts. You decide whether to proceed once the scope and price are confirmed.
What should I do if I smell gas in my Chifley home?
If you smell gas (the distinctive "rotten egg" odour), turn off the gas supply at the meter if it's safe to do so, open windows and doors to ventilate the area, do not operate electrical switches or create any ignition sources, evacuate the property if the smell is strong, and contact a licensed gas fitter immediately. Fixed Today provides 24/7 emergency gas services and can dispatch a licensed gas fitter to assess and repair the fault.
Do you service strata properties in Chifley?
Yes. We provide strata plumbing services across Chifley, including emergency callouts, scheduled maintenance, and major works such as riser replacements or sewer repairs. We work directly with strata managers, owners, and body corporate committees to confirm scope, coordinate access, and provide documentation suitable for strata records. We can follow site induction and sign-in procedures where required and schedule work around resident access and body corporate approval processes.
What's involved in clearing a blocked drain in Chifley?
Clearing a drain blockage starts with a high-definition CCTV CCTV check to locate the blockage and identify the cause (such as tree roots, grease buildup, or a foreign object). Once the blockage is located, we clear it using high-pressure water jetting or mechanical clearing tools, depending on what the camera shows. The camera footage is recorded so you can see the cause and location. If the inspection reveals structural damage or a collapsed pipe, we explain the repair options and provide a separate quote before proceeding.
How long does a typical hot water service repair take in Chifley?
A straightforward hot water supply repair, such as replacing a faulty thermostat, element, or tempering valve, typically takes one to two hours once parts are confirmed and the system is isolated. If the issue requires ordering specific parts or a full system replacement, we explain the timeframe and arrange a follow-up visit once parts are available. All work is tested prior to leaving to confirm correct temperature, pressure, and flow.
Are your plumbers licensed and insured to work in Chifley?
Yes. All attending technicians are licensed plumbers in NSW (Licence 305428C), and the business is adequately insured with current Public Liability and Workers Compensation policies. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation covers workplace injury situations on the job. We can provide proof of insurance and licensing on request.
What's covered by your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all plumbing, drainage, and gas fitting work we complete. If an issue arises with the work itself (such as a joint failing or a repair not holding), we return and make it right at no additional cost. The warranty does not cover wear and tear on components over time, damage caused by external factors, or manufacturer faults in hardware. Manufacturer warranties apply separately to all new parts, fixtures, and appliances we install.
