Plumbing FAQ's in Austral
Hiring a plumber can feel stressful, especially when something urgent comes up. We've collated the questions Austral residents ask most frequently to save you time. If we don't address your question below, our phone line is always open.
Should I hire a professional or do it myself?
Minor tasks like replacing a tap washer or clearing a simple hair clog can sometimes be handled with a tutorial and basic tools. But plumbing work often involves hidden complications, and mistakes can void warranties, cause water damage, or fail building inspections. Gas plumbing, hot water installations, and sewer work must be handled by licensed professionals due to safety and legal requirements. If you're unsure, a quick call can confirm whether the job needs a licensed plumbing professional.
How much does plumbing cost in Austral?
The cost depends on the scope, complexity, and access. Simple repairs like washer replacements or tap cartridge changes are typically less expensive than broken pipe repairs, hot water unit replacements, or trenchless pipe relining. We provide a fixed-price quote once the scope is confirmed onsite onsite, and the price doesn't change unless you request additional work. There are no hidden costs. The quote includes labour, parts, diagnostic fees, and any required documentation where required.
What type of plumbing can be done in Austral?
We handle blocked drains, sinks, toilets, and sewer lines, hot water supply service repairs and installations, leaking taps, broken pipe repairs, gas fitting, roof and gutter work, trenchless pipe relining, and bathroom renovations. We also offer leak identification, backflow prevention device installation, and 24/7 emergency service calls for urgent situations.
Do you come to our house to quote?
Yes. All jobs in the 2179 postcode are personally assessed onsite before we provide a fixed-price quote. Providing accurate pricing over the phone is risky without confirming the scope, access, and existing system condition. We'll come out, assess the situation, explain what's needed, and provide a quote before any work starts. You decide once the scope and price are clear.
What do plumbers do?
Licensed plumbers are tradespeople trained to work on water supply, drainage, gas, and sanitation systems. They install, repair, and maintain pipes, fittings, fixtures, hot water systems, gas lines, and drainage infrastructure. They're also trained to assess system faults, confirm compliance with Australian Standards, and provide advice on ongoing maintenance and upgrades.
How do I fix a running toilet?
A running toilet is usually caused by a leaky flapper valve, a faulty fill valve, or an overflow pipe set at the wrong height. If you're comfortable checking inside the cistern, you might identify the issue. But if you're not sure, or if the problem persists after replacing the flapper, contact us. We'll assess the toilet onsite, confirm the cause, and provide a flat-rate quote for the repair.
How do I solve a leaking shower?
A leaking shower can be caused by a worn washer in the tap, a damaged cartridge, a failing grout seal, or a leak behind the wall. Replacing a showerhead is inexpensive, but if the leak is coming from the wall or floor, it helps to conduct a leak location assessment to identify the source. If left unaddressed, hidden leaks can cause structural damage and mould growth. Contact us to arrange an onsite assessment and we'll confirm the cause and explain the options.
Do you service the entire Austral area?
Yes. We service the entire 2179 postcode, and we've completed plumbing projects right across the Sydney region. Our West Sydney dispatch hub allows us to reach most of the southwestern suburbs within typical response windows, and we're available 24/7 for emergencies.
Are you able to unblock drains in Austral?
Yes. We have a team of blocked drain specialists trained to clear blockages using CCTV drain cameras and high-pressure jetting. We also offer trenchless drain relining for damaged or collapsed sections. If you're experiencing slow drainage, backups, or unpleasant odours, contact us to arrange an assessment. We'll confirm the cause and provide a flat-rate quote for the clearing and any repairs needed.
How fast can you come to Austral?
Urgent jobs are sent out first from our West Sydney hub, with immediate dispatch for emergencies. For standard plumbing and commercial work, we'll arrive at your doorstep as soon as possible based on current bookings and traffic conditions. It's always best to call and discuss the issue beforehand so we can bring the right equipment and provide an accurate ETA.