Blocked Drains Willoughby East

A burst pipe means water is escaping under pressure, flooding the property and causing damage to walls, floors, and belongings while the water meter keeps running. Burst pipes occur when corrosion weakens the pipe wall, ground movement stresses a joint, or freezing conditions cause the water inside to expand and split the metal or plastic.

The immediate priority is stopping the water flow. Turn off the mains tap where the water line enters the property, usually near the front boundary or under the kitchen sink. If you can't locate the shut-off or it won't turn, call us immediately and we'll talk you through it or dispatch a plumber to isolate the supply and make the situation safe.

Signs a pipe has failed:

• Sudden drop in water pressure across all taps
• Water pooling on floors, in ceilings, or soaking through walls
• Hissing or rushing water sounds behind walls or under floors
• Unexplained jump in water usage on your bill

Once the water is isolated, we assess the damage using electronic leak testing if the burst is hidden, then recommend the repair method. Surface pipes can be cut out and replaced with new fittings. Pipes under concrete slabs or beneath landscaping are often repaired using trenchless drain relining, where a resin liner is inserted and cured inside the damaged section to create a new pipe within the old one, avoiding excavation.

Relining works for copper, galvanised steel, PVC, and clay pipes, provided the pipe hasn't completely collapsed. The process takes a few hours once access is confirmed, and the relined section is structurally independent and resistant to future corrosion. If the pipe has collapsed or multiple sections are failing, excavation and replacement may be the more durable option, and we'll explain why before proceeding.

After the repair is completed, we test the line under full pressure to confirm there are no leaks and the water pressure has returned to normal across all outlets. The repair is backed by our Lifetime Labour Warranty on workmanship, so if the repaired section fails due to the work performed, it's covered.

Gas work in Willoughby East must be completed by a properly licensed gas fitter and comply with AS/NZS 5601.1 safety standards. Fixed Today Plumbing holds a current NSW gas fitting licence (305428C) and completes all installations, repairs, and safety inspections to the required standard, with compliance certification issued where applicable.

Common gas services include installing new gas points for cooktops and hot water systems, repairing gas leaks, upgrading old fittings, and conducting safety inspections on existing installations. Gas leaks are identified using electronic gas detectors and thermal imaging to locate escaping gas behind walls or under floors, then the faulty section is isolated, repaired or replaced, and pressure-tested to confirm the system is gas-tight before being recommissioned.

If you smell gas (a distinctive rotten-egg odour added for safety), hear hissing near appliances, or notice soot buildup on burners, turn off the gas at the meter if safe to do so, open windows, avoid operating electrical switches or flames, and call us immediately. Gas leaks are always treated as emergencies, with immediate dispatch prioritised.

Gas appliance installations require correct sizing of the gas line to deliver adequate pressure, proper ventilation to prevent carbon monoxide buildup, and secure connections that won't leak under normal use. After installation, the system undergoes a pressure loss test to confirm there are no leaks, and the appliance is tested under operating conditions to verify correct function.

We also maintain and repair gas hot water systems, including continuous flow units and storage tanks. Common issues include pilot lights that won't stay lit, burners that don't ignite, or insufficient hot water output. These are usually caused by faulty thermocouples, blocked burners, or pressure regulation problems, and are diagnosed and quoted before repairs proceed.

All gas work is documented with compliance certificates provided where required by local regulations. If your property is under strata management or requires council approval for new installations, we can coordinate with the relevant authorities to ensure the work meets their requirements.

Fixed Today Plumbing has been operating across Sydney for over 15 years, building a reputation for transparent pricing, professional conduct, and durable repairs. We're a family-owned business with a multi-van fleet of licensed plumbers, dispatched from hubs in West Sydney, Dolans Bay, and Ruse to cover all Sydney metropolitan areas including Willoughby East.

Our approach is straightforward. When you call, we ask enough questions to understand the issue and confirm the urgency. Urgent jobs are dispatched immediately, with arrival timing communicated when you book. Non-urgent work is scheduled at a time that suits your availability, with clear communication if timing needs to adjust.

On arrival, the plumber will:

• Confirm their identity and explain what they'll be assessing
• Use diagnostic equipment (cameras, leak detectors, pressure gauges) to identify the cause
• Explain what's wrong, what caused it, and what options exist to fix it
• Provide a fixed-price quote that covers the work as described
• Wait for your decision before starting any chargeable work

The quote is valid for one month and includes parts, labour, and cleanup. If the scope changes during the work (for example, a pipe behind a wall is more corroded than expected), we stop, explain the situation, and provide a revised quote before continuing. You're never committed to additional work without agreeing to the revised price first.

We protect floors and finished surfaces using drop sheets and wear boot covers in occupied homes when requested. The work area is kept as tidy as practical throughout the job, and debris is removed when we leave. If the job involves cutting into walls or floors, we explain what access is needed before starting so you can prepare or relocate items.

After completing the repair, we test the system to confirm it's working correctly. For drainage, that means running water through the line and checking there's no backup. For leaks, it's pressurising the system and watching for drips. For gas, it's conducting a pressure loss test and checking appliance operation. You're shown the outcome so you can see the work is finished properly.

Payment is due when the work is completed to your satisfaction. We accept all major credit cards (Visa, Mastercard) and provide itemised invoices suitable for insurance claims, landlord records, or strata documentation. The job is backed by our Lifetime Labour Warranty on workmanship, meaning if the repair fails due to the work we performed, we'll fix it at no additional cost. Manufacturer warranties on parts and appliances remain separate and are explained at the time of installation.

If you have questions about your plumbing after we leave, you can call back and speak to someone who has access to the job notes and can provide follow-up advice without needing to re-explain the situation.