Plumbing FAQ's in Westleigh
These are the questions Westleigh residents ask most often when booking a plumber. If your question isn't answered here, call us and we'll walk you through what's involved and what to expect when you book.
How quickly can a plumber reach Westleigh for an emergency?
Fixed Today Plumbing dispatches from hubs across Sydney's Northern Suburbs, with urgent jobs sent out first and the nearest available technician allocated when you call. An ETA is provided when booking, though actual arrival depends on current workload and traffic conditions. Same-day service is available for non-urgent work when scheduling allows.
What does the fixed-price quote include?
The fixed quote includes labour, parts, testing, and cleanup for the scope confirmed during the onsite assessment. The price you're quoted is the price you pay, with no hourly rate surprises or hidden fees. If additional work is needed beyond the original scope, it's explained and quoted separately before proceeding.
Is there a call-out fee to visit Westleigh?
Call-out fee policies vary by service area and job type. Many Westleigh jobs have no call-out fee when work proceeds; check when booking to confirm the call-out fee status for your specific location and the type of work required.
What if the problem is worse than expected once you start?
If we uncover additional faults during the work (e.g., concealed pipe damage, structural issues affecting access), we stop, explain what's been found, and provide a revised fixed quote for the additional scope. Work only continues once you've accepted the updated quote, so there are no surprises at the end.
Are your plumbers licensed and insured?
All attending plumbers hold NSW Licence 305428C. We're adequately insured with Public Liability (protects you if accidental property damage occurs during the work) and Workers Compensation (covers workplace injuries that happen onsite). Both insurance policies are current and maintained as part of our licensing obligations.
What should I do if I have a ruptured pipe or gas leak right now?
For a broken pipe, turn off the water supply at the meter if you can safely access it, then call us for immediate dispatch. For a gas leak (rotten egg smell), turn off the gas at the meter if safe to do so, ventilate the area, avoid ignition sources, and call a properly licensed gas fitter immediately. Do not attempt to locate the leak yourself.
How do I know if a drain blockage needs a plumber or if I can clear it myself?
If plunging doesn't clear the blockage, if water is backing up into other fixtures (e.g., the shower drains when you flush the toilet), or if you smell sewage, stop using the affected drains and book a plumber. Repeated blockages or slow drainage across multiple fixtures usually indicate a restriction deeper in the line that requires professional clearing.
Do I need to be home during the work?
For residential work, someone over 18 needs to provide access, confirm the scope, approve the quote, and be present while the plumber is onsite. For rental or strata properties, we can coordinate with agents or strata managers if access is arranged and authority to approve work is confirmed in advance.
What's covered by the warranty?
Our Lifetime Labour Warranty covers the workmanship on all plumbing, drainage, and gas fitting we complete. If a fault develops in the work we've performed, we'll return and fix it at no additional labour cost. Manufacturer warranties cover parts and appliances separately, with warranty terms varying by brand and product type.
Can you provide documentation for insurance or strata records?
We provide detailed invoices, job descriptions, and photos where helpful for insurance claims, strata records, or property manager reports. For regulated work (gas fitting, backflow prevention), compliance certificates are issued as required by Australian Standards and provided to you upon completion.