Plumbing FAQs for Sydney's Northern Regions
These are the questions we're asked most often by residents across Sydney's Northern areas. If your question isn't covered below, call 1800 349 338 or send an enquiry online and we'll provide the specific information you need.
How quickly can you reach Sydney's Northern regions for an emergency?
We dispatch from nearby hubs across Sydney's metropolitan area, and the nearest available licensed plumbing specialist is sent immediately for urgent jobs. Typical response times depend on current workload, traffic conditions, and your specific location within the Northern regions. An ETA is provided when you book, and we update you if conditions change the arrival timing.
Do you charge a call-out fee for Northern Suburbs jobs?
Call-out fee arrangements depend on the type of work, location, and time of booking. Many service areas within Sydney's Northern regions have no call-out fee for standard jobs, but emergency after-hours work typically includes an emergency call-out charge. Confirm the call-out fee status and any after-hours charges when you book so you know what to expect.
What does the upfront fixed-fee quote include?
The fixed-price quote covers the diagnosed work scope including labour, parts, and completion to Australian plumbing standards. The price is by the job, not by the hour, and it's the price you pay unless scope changes after work starts. If inspection reveals additional issues, we explain what was found and provide a separate quote before proceeding with extra work.
Can you fix the issue on the first visit?
Many common plumbing jobs can be resolved on the first visit when access is clear, the fault is straightforward, and we have the required parts in the mobile workshop. If the job requires specialised parts, manufacturer-specific components, or excavation work, we'll complete diagnostics on the first visit, provide a fixed quote, then schedule a return once materials arrive or conditions allow.
Are your plumbers licensed and insured?
Yes. All plumbing and gas work is performed by NSW licensed professionals holding current licences (Fixed Today holds Licence 305428C). We're adequately insured with Public Liability insurance, which protects you if accidental property damage occurs during work, and Workers Compensation, which covers workplace injuries on the job. Technicians can verify their credentials on arrival.
What warranty backs the plumbing work?
All workmanship is backed by our Lifetime Labour Warranty, which covers the quality and durability of the work performed. Manufacturer warranties apply to parts and appliances supplied and installed, with durations depending on the product. The warranty means if the work fails due to workmanship issues, we'll return and rectify it at no additional charge for labour.
What causes blocked drains to keep returning?
Recurring blockages usually indicate an underlying problem beyond the immediate obstruction. Common causes include tree roots re-entering through cracks in clay pipes, incorrect pipe slope allowing debris to settle, collapsed or bellied sections creating low points where material accumulates, or ongoing grease disposal in kitchen sinks building up over time. A CCTV CCTV check identifies the root cause so it can be addressed permanently.
How do I know if a hot water system needs replacement or just repair?
Systems over 10-12 years old with major component failures (tank leaks, corroded elements, failed gas valves) are often more cost-effective to replace than repair, especially if multiple parts are deteriorating. Rust-coloured water indicates internal tank corrosion, which can't be repaired. We assess the unit's age, condition, and repair cost versus replacement cost, then explain both options so you can decide based on long-term value.
What should I do immediately if a pipe bursts?
If you can safely access the main water shutoff valve, turn it off to stop water flow. The valve is usually located near the water meter or where the service line enters the property. If the valve is hard to reach or you're unsure which one controls water supply, evacuate the area and call a licensed plumbing specialist immediately. Do not attempt repairs yourself while water is flowing under pressure.
Can pipe lining fix any damaged underground pipe?
Pipe relining is effective for cracks, root intrusion, and deteriorated sections in clay, PVC, cast iron, and concrete pipes, provided the pipe hasn't completely collapsed. A CCTV camera inspection confirms whether the pipe is suitable for relining by checking the pipe diameter, structural condition, and access points. If the pipe has collapsed or shifted significantly, excavation and replacement may be the only viable option.