Blocked Drain FAQ's in Wentworth Point
What causes blocked drains in Wentworth Point properties?
Blocked drains typically result from grease solidifying in kitchen lines, hair and soap scum building up in bathroom drains, foreign objects flushed into toilets, or debris trapped in stormwater grates. In apartment developments, shared waste lines can also become blocked if multiple units dispose of unsuitable materials. CCTV CCTV inspection shows the exact cause and location, which determines whether jetting, mechanical clearing, or drain relining is needed to restore full flow.
How quickly can a plumber reach Wentworth Point for a clogged drain?
Fixed Today Plumbing dispatches from our West Sydney hub, typically reaching Wentworth Point within standard response windows for urgent calls. Arrival timing depends on existing commitments and traffic conditions at the time of booking. When you call, we provide an ETA once the nearest available plumber is allocated and dispatched. For genuine emergencies like sewage backflowing into the property, urgent jobs are prioritized and sent out immediately.
Do you charge a call-out fee to come to Wentworth Point?
Call-out fee status varies by service area and job type. When booking, confirm with our team whether a call-out fee applies to your Wentworth Point address and what that fee covers. In many cases, the call-out fee is waived for paying jobs, but it's confirmed when arranging the appointment. All other costs are provided as a fixed-price quote after the on-site inspection and scope confirmation, before any clearing or repair work starts.
Can you clear a drain blockage on the first visit?
Most standard blockages can be cleared during the first visit, provided access is available and the obstruction responds to high-pressure jetting or mechanical clearing. The plumber brings CCTV cameras, jetters, and drain snakes as standard equipment. If the CCTV check reveals structural pipe damage, root intrusion requiring cutting, or collapsed sections needing relining, we explain those findings and provide a fixed-price quote for the additional work required to complete the permanent repair.
What happens if the blockage is in a shared sewer line?
In strata properties and apartment buildings, drainage lines are often shared between multiple units. If the blockage is in a common section (typically from where your private line joins the shared stack to where it exits the building), that's usually strata responsibility. We identify the blockage location using CCTV, confirm whether it's in your private section or the common property, and explain the responsibility boundaries. For common property blockages, we provide documentation suitable for strata committees and can liaise with property managers where needed.
Is drain relining a permanent repair for damaged drains?
Trenchless pipe relining creates a new structural pipe inside the damaged one, effectively replacing the failed section without excavation. The resin-cured liner bonds to the internal pipe wall and typically lasts several decades. It suits situations where tree roots have damaged the pipe, sections have cracked under ground movement, or corrosion has created holes and weak points. The repair is structurally independent and handles normal wastewater and stormwater flow, but it requires the original pipe structure to still be mostly intact rather than completely collapsed.
How do I know if a slow drain is urgent or can wait a few days?
A slow drain that's getting progressively worse or showing early signs of backing up into other fixtures should be booked quickly, because complete blockages often follow those warning signs. If water is already overflowing onto floors, backing up into showers when toilets flush, or you're seeing sewage coming up through floor drains, that's urgent and requires immediate professional clearing to prevent property damage and health risks. Slow drainage in a single fixture with no backup into other areas is less urgent, but it's worth booking soon before it develops into a full blockage.
What should I avoid putting down drains to prevent blockages?
Avoid pouring cooking fats, oils, and grease down kitchen sinks (they solidify as they cool and coat pipe walls). Don't flush anything other than toilet paper and human waste; sanitary products, wipes (even those labeled "flushable"), cotton buds, and dental floss cause blockages. Use sink strainers to catch food scraps and hair before they enter the drain, and avoid using the toilet as a rubbish bin. For stormwater drains, keep gutters clear and use grate guards to prevent leaves and debris entering the system during heavy rain.
Do you provide a warranty on drain blockage unblocking work?
All workmanship is backed by our Lifetime Labour Warranty, meaning if the clearing work fails due to workmanship issues, we return to fix it at no additional cost. For pipe lining, the warranty covers the installation workmanship and the structural integrity of the relined section. Standard clearing of soft blockages (grease, hair, debris) is warrantied for the work performed, but blockages can recur if disposal habits don't change or if underlying structural issues aren't addressed. If the CCTV inspection shows structural problems likely to cause recurring blockages, we explain that during the initial assessment.
Can you work around strata access rules and parking restrictions?
We schedule appointments to fit within site access windows and confirm any strata sign-in procedures or parking restrictions when booking. If your building has basement access limits, loading dock requirements, or specific trade entry protocols, let our booking team know and we'll plan accordingly. Our plumbers can work around timed access restrictions and coordinate with property managers where needed. For basement or underground car park work, we confirm vehicle clearance heights and access routes before arrival.
