Plumbing FAQ's in Waverley
Common questions about plumbing in Waverley typically focus on response times, pricing clarity, what's involved in typical jobs, and how to handle urgent situations safely. The answers below cover the operational details most relevant to booking and understanding the process.
How quickly can a plumber reach Waverley for an emergency?
Emergency jobs are dispatched immediately from the nearest available hub, with arrival timing depending on current job load and traffic conditions. An ETA is provided when you book. For standard non-urgent work, we schedule into clear booking windows and confirm the appointment time in advance.
How is plumbing work priced in Waverley?
Work is quoted with a fixed price after onsite assessment. The plumber confirms the scope, explains what's involved, and provides the full cost before starting. You're charged for the job, not by the hour, and the price doesn't change unless the scope changes. If scope changes, we explain the additional work and provide a revised quote before proceeding.
What's involved in a typical drain blockage job?
The plumber locates the blockage using a CCTV drain camera, confirms the cause (grease, roots, collapsed pipe), and clears it with water jetting or mechanical tools. If the camera shows structural damage, you're provided with options (repair, replacement, or relining) and a fixed quote for that additional work before it proceeds.
What should I do if a pipe bursts before the plumber arrives?
If you can safely access the water meter or isolation valve, turn off the water supply to stop the flow. Open taps to drain residual pressure. Move valuables away from the affected area. Avoid operating electrical switches near the leak. The plumber will isolate, assess, and repair the burst section on arrival.
Are Fixed Today plumbers licensed and insured?
All attending plumbers hold NSW licences for plumbing, drainage, and gas fitting (Licence 305428C). The business is fully insured with Public Liability (covering accidental property damage during work) and Workers Compensation (covering workplace injuries on the job). Proof of currency is available on request.
What does the Lifetime Labour Warranty cover?
The Lifetime Labour Warranty covers workmanship on the installations and repairs we complete. If a fault develops in our work, we return to assess and rectify it at no additional labour cost. This warranty is separate from manufacturer warranties on parts and appliances, which we explain when quoting installations.
Can I get a quote over the phone without an onsite visit?
Most jobs require onsite assessment to confirm scope and provide accurate pricing. Variables like access, existing pipework condition, and the extent of the fault affect what's involved and what the fixed price will be. The plumber assesses onsite, explains what's needed, and quotes before any work starts.
What happens if additional work is needed during the job?
If the plumber finds additional issues beyond the initial scope (such as structural pipe damage during a blockage clearance), work is paused to explain what was found and what fixing it involves. You're provided with a revised quote, and the additional work only proceeds once you've confirmed approval and the new price.
Do you service strata properties and commercial sites in Waverley?
We service both domestic and commercial properties, including strata complexes. For strata work, we coordinate with building managers for access and provide documentation suitable for maintenance records. For commercial sites, we follow site induction requirements and work within operational constraints where needed.
What gas fitting services are available in Waverley?
Gas work includes leak detection and repair, new appliance connections, gas line installations, and compliance testing. All gas fitting is completed by licensed gas fitters (Licence 305428C), and compliance certificates are issued where required by regulation. Gas leak callouts are prioritised due to safety risk.