Plumbing FAQ's in Eastern Suburbs
The following questions address common concerns for Eastern Suburbs residents booking a plumber. If your question isn't covered here, call us to discuss your specific situation and we'll explain what's involved.
How quickly can you reach my property in the Eastern Suburbs?
We dispatch from our Sydney-wide network, with technicians allocated based on current location and job urgency. Urgent jobs are sent out immediately, while standard bookings are scheduled within typical availability windows. Arrival timing depends on current bookings, traffic conditions, and the specific suburb within the Eastern Suburbs. We provide an ETA when you book and update you if delays occur.
What does your fixed-price quote include?
The fixed-price quote covers labour, travel, diagnostic work, and materials required to complete the job as scoped. It's provided upfront after on-site inspection and doesn't change unless you request additional work beyond the original scope. There are no hidden fees or hourly rate surprises. You decide whether to proceed once you've seen the quote and understand what's included.
Do you charge a call-out fee for Eastern Suburbs properties?
Call-out fee policy varies by suburb and job type. Confirm the call-out fee status when you book, as it may be waived for certain service areas or absorbed into the quoted price for work that proceeds. We'll explain the fee structure clearly before dispatching a plumber.
Are your plumbers licensed to work with gas lines?
All attending technicians are licensed plumbers in NSW (Licence 305428C), and our gas fitters hold the additional gas fitting qualifications required under AS/NZS 5601.1. Gas work includes leak detection, appliance connections, new gas line installations, and compliance testing. We issue certificates where required by regulation.
What causes blocked drains in older Eastern Suburbs properties?
Older terracotta and cast iron sewer pipes are vulnerable to tree root intrusion, where roots enter through cracks or joints seeking moisture. Internal blockages typically result from hair, soap scum, grease buildup, or foreign objects flushed into the waste system. We use camera inspection to identify the cause and location before clearing the blockage with high-pressure water jetting.
How do I know if a leaking tap needs replacement or repair?
If the tap body is corroded, the valve seat is damaged, or the tap is outdated and parts are no longer available, replacement is usually more cost-effective than repair. For modern taps with worn washers or cartridges, repair is straightforward. We assess the tap condition during the visit and recommend the most practical option based on what we find.
What should I do if a pipe bursts before the plumber arrives?
Turn off the water supply at the meter or isolation valve immediately to stop the flow and limit flooding. Move furnishings and valuables away from the affected area if safe to do so. Avoid using electrical switches or appliances near standing water. Once the water is isolated, call us and we'll dispatch a plumber to locate and repair the burst section.
Can you repair hot water systems from all major brands?
We service and repair hot water systems from Rheem, Rinnai, Dux, Bosch, and Thermann, covering electric storage, gas continuous flow, heat pump, and solar units. Repairs depend on parts availability and the age of the system. Where parts are obsolete or the unit is beyond economical repair, we explain replacement options and provide a fixed quote for a new installation.
How does trenchless drain relining work?
Pipe relining repairs a damaged pipe from the inside without excavation. We insert a resin-saturated liner into the existing pipe, inflate it to conform to the pipe shape, and cure the resin to form a new structural pipe within the old one. This method is effective for cracks, root intrusion, and corrosion in accessible lines where the pipe hasn't completely collapsed.
What is your warranty on plumbing work?
All workmanship is backed by our Lifetime Labour Warranty, which covers the labour and installation quality for as long as you own the property. Manufacturer warranties on parts, fixtures, and appliances are separate and vary by product. We explain both warranty types before you approve the quote, so you understand what's covered and for how long.