Plumbing FAQ's in Coogee
These questions reflect what Coogee residents and property managers ask most often about our services, pricing, and process. If your question isn't covered here, call us, we're available 24/7 and happy to explain what's involved for your specific situation.
Do you charge a call-out fee to Coogee?
Call-out fee arrangements vary by job type and location. For Coogee (2034), confirm the call-out fee status when you book, our team will explain whether a call-out applies and how it's handled if you proceed with the quoted work. Many service areas have no call-out fee, but it's worth confirming upfront so there are no surprises.
How quickly can you get to Coogee for an emergency?
We dispatch from localised hubs across Sydney, with Eastern Suburbs coverage allowing us to reach most Coogee properties within typical emergency response windows. Urgent jobs are prioritised and sent out first, with an ETA provided once the technician is allocated. Actual arrival time depends on current bookings, traffic conditions, and the job location within Coogee.
What causes blocked drains in older Coogee properties?
In Federation-era cottages and post-war homes, blocked drains usually trace back to tree root intrusion (from established figs and pines), collapsed or cracked terracotta pipes, or fat and grease buildup in kitchen lines. We use CCTV cameras to locate the blockage and confirm whether it's a clearing job or requires structural repair, then provide a fixed quote once scope is confirmed onsite.
Are your plumbers licensed and insured?
All attending technicians are licensed plumbers in NSW (we hold Licence 305428C covering plumbing, drainage, and gas fitting), and we carry current Public Liability and Workers Compensation insurance. Insurance protects you if accidental property damage occurs during work (Public Liability) or if a workplace injury happens onsite (Workers Compensation). Our team also undergoes police and background checks.
What's included in your fixed-price quote?
The fixed-price quote covers labour, materials, testing, and site cleanup for the scope confirmed during the onsite assessment. The quote is priced by the job, not by the hour, and is valid for one month. If inspection reveals additional work (such as structural pipe damage found during a blockage clearing), we explain the options and provide a separate quote before proceeding with any extra work.
Can you fix a leaking shower without removing tiles?
It depends on where the leak originates. If the leak is from a faulty tap spindle or showerhead connection, we can repair it without tile removal. If the leak is behind the tiles (from a cracked pipe or failed waterproofing membrane), access usually requires removing tiles to locate and fix the fault. We use leak detection to pinpoint the source, explain what's involved, and provide a fixed quote before starting.
How long does a hot water unit installation take?
A standard like-for-like replacement (same fuel type, similar capacity, accessible location) typically takes 2, 4 hours, including removal of the old unit, installation of the new system, connection of water and gas or power, and testing. If the installation requires new gas lines, upgraded electrical circuits, or relocated pipework, it takes longer, we confirm timing once we've assessed the site and existing setup.
What's the warranty on your plumbing work?
All workmanship is backed by our Lifetime Labour Warranty, which covers the quality and durability of the work we perform. Manufacturer warranties apply separately to parts, fixtures, and appliances we install (warranty duration varies by product and manufacturer). If a fault occurs that's covered by our workmanship warranty, we return to fix it at no additional charge for labour.
Do you handle strata plumbing in Coogee's apartment blocks?
We work in strata properties across Coogee, coordinating with building managers and owners corporations to schedule work, manage access, and provide documentation suitable for strata records. We can clarify responsibility boundaries (lot owner vs common property) where needed, and provide separate quotes for common property work that requires strata approval before proceeding.
What should I do if I smell gas in my Coogee property?
Don't operate electrical switches, light matches, or create sparks. Open windows and doors to ventilate, turn off gas at the meter or bottle if it's safe to reach, then leave the property and call us immediately for an emergency assessment. We'll locate the leak, isolate the affected section, and make the system safe before explaining what replacement or repair is needed.