Emergency Plumbing FAQs for Waverley
Emergency plumbing situations are stressful, and it helps to know what to expect before you call. These questions reflect what Waverley residents commonly ask when facing urgent plumbing problems. If your specific question isn't covered here, call us on 1800 349 338 and we'll explain what's involved for your particular situation.
What should I do immediately if a pipe bursts in my Waverley home?
Turn off the water supply at the mains if you can safely access it, which stops further flooding while the plumber is on the way. Isolate electricity to affected areas if water is near power points or electrical fixtures, then call Fixed Today on 1800 349 338 to arrange immediate dispatch. We'll ask for details about the leak location and severity to confirm the plumber brings the right equipment and parts for an onsite repair.
How quickly can a plumber reach Waverley for an emergency?
Arrival timing depends on current job commitments, the plumber's starting location within our Sydney dispatch network, and traffic conditions at the time of your call. Urgent jobs are prioritised for immediate dispatch, with the nearest available licensed and adequately insured plumber allocated and sent directly to your property. You'll receive arrival communication with an ETA once the plumber is confirmed and on the way, and they'll call ahead to confirm access timing where possible.
Do you charge a call-out fee for emergency plumbing in Waverley?
Fixed Today has no call-out fee for many service areas across Sydney, but it pays to confirm the call-out fee status for Waverley when you book, particularly for after-hours or weekend emergency calls. Once the plumber assesses the fault onsite, we provide a fixed-price quote for the repair work before starting, so you know the total cost upfront. The price is set by the job, not by the hour, and there are no hidden fees added later.
What counts as a plumbing emergency versus an urgent job?
An emergency involves immediate risk of property damage, safety hazards, or total loss of essential services like water or hot water, such as burst pipes flooding rooms, gas leaks, or sewage backing up into the property. Urgent jobs are disruptive but can safely wait a few hours without causing additional damage, like a leaking tap, a toilet that won't flush, or a hot water unit producing lukewarm water. When you call, we'll help you assess the urgency level and confirm whether immediate dispatch or a same-day booking is more appropriate.
Can you repair hot water systems at night or on weekends?
Yes, Fixed Today offers 24/7 emergency plumbing services including hot water supply repairs and replacement services on weekends, public holidays, and overnight. If your hot water unit has completely failed or is leaking actively, we'll dispatch a plumber immediately. For systems that are underperforming but still producing some hot water, we'll assess whether immediate repair is needed or if it can be safely scheduled as a standard appointment. After-hours and weekend rates may apply depending on the timing of the call.
What causes blocked drains to happen suddenly?
Drains rarely block suddenly without warning; they typically worsen gradually as debris, grease, or tree roots accumulate over time until flow is completely restricted. In kitchens, fats solidify and catch food particles, building up until water can no longer pass. In sewer lines, tree roots enter through cracks and expand slowly, eventually causing a complete blockage when heavy water flow from laundry or showers pushes the restriction to its limit. If a drain is backing up into multiple fixtures, it indicates a main line blockage requiring immediate professional clearing to prevent sewage overflow.
Are your emergency plumbers licensed and insured?
Yes, all work is completed by NSW-licensed plumbers holding current Plumber, Drainer, and Gasfitter licences under our business licence number 305428C. Fixed Today carries comprehensive Public Liability insurance and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during our work, while Workers Compensation covers workplace injuries sustained by our team on the job. All attending technicians are licensed plumbers, and we can confirm identity and credentials on arrival if requested.
What information do you need when I call for an emergency?
We'll ask you to describe the fault and symptoms you're seeing, the location within the property, whether water or gas is isolated or still flowing, and if there's any immediate safety risk or active damage occurring. This helps us assess the urgency level, allocate the right plumber with appropriate equipment, and provide initial safety guidance if needed while the plumber is on the way. You don't need to diagnose the exact cause; just describe what's happening and we'll confirm the assessment when we arrive.
Do I need to get multiple quotes for emergency plumbing work?
For genuine emergencies like burst pipes or gas leaks, getting multiple quotes is impractical because delay increases damage and risk. Fixed Today offers fixed upfront pricing once scope is confirmed onsite, allowing you to decide whether to proceed before any work starts. Our pricing model is job-based rather than hourly, so the quote provided is the final price with no hidden fees. If the fault is urgent but not immediately damaging, you're welcome to obtain comparison quotes once the situation is safe and stabilised.
What areas around Waverley do you cover for emergency plumbing?
Fixed Today operates across all Sydney metropolitan regions including the Eastern Suburbs, with Waverley fully covered under our service area. We dispatch from localised hubs across Sydney to ensure rapid response for emergency calls, with licensed plumbers allocated based on current job locations and proximity to your property. We also cover surrounding suburbs throughout the Eastern Suburbs and can confirm arrival timing when you call based on the plumber's current location and traffic conditions at the time.
