Plumbing FAQ's in Strathfield
When you're dealing with a plumbing issue, you want clear answers without having to call first. We've answered the questions Strathfield residents ask most often below. If your situation isn't covered here, call us and we'll explain what's involved and confirm the next step.
Should I try to fix it myself or call a plumber?
Minor tasks like replacing a showerhead or clearing a visible blockage with a plunger are usually manageable if you're confident. Anything involving pipework, gas, hot water systems, or concealed leaks should be handled by a licensed, insured plumber to avoid safety risks, code violations, and potential warranty issues. If you're unsure whether your situation needs a professional, call us and we'll confirm whether it's something you can handle or needs a licensed tradesperson.
How much will the plumbing repair cost?
Cost depends on the fault type, access difficulty, parts required, and time onsite. Simple tap repairs are inexpensive; burst pipe repairs or hot water replacements cost more due to parts and labour. We provide a fixed-fee quote before starting work so you know the cost upfront. The quote is valid for a month and includes labour, parts, and testing. If inspection reveals additional scope, we explain what's needed and provide a revised quote before proceeding with extra work.
What types of plumbing work do you handle?
We handle blocked drains, broken pipes, hot water installations, gas fitting, tap and toilet repairs, shower leaks, gutter and roof leaks, strata plumbing, commercial work, and emergency callouts. This covers most residential and light commercial plumbing tasks. If your job involves specialised industrial equipment or large-scale civil infrastructure, we'll confirm during the initial call whether it falls within our service scope.
Do you provide quotes over the phone or do you visit the property?
Jobs in the 2135 postcode require onsite assessment to provide accurate quotes. We can give rough cost guidance over the phone for common jobs, but the actual quote is provided after inspecting the site, confirming access, and checking the existing plumbing. That avoids surprises and ensures the quote reflects the real work involved. We come to your property, assess the job, and provide a fixed price before starting work.
What should I do if I have a gas leak?
If you smell gas or hear hissing near an appliance or connection, don't operate electrical switches or create ignition sources. Open windows for ventilation and evacuate if the smell is strong. Call us immediately, and we'll dispatch a licensed gas fitter urgently to locate the leak and make the system safe. Gas leaks are treated as priority emergencies due to explosion and poisoning risks.
How quickly can you reach Strathfield for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub, with response times depending on current job locations and traffic conditions. We provide an ETA when you call and update you if timing changes. For non-urgent bookings, we schedule an appointment that suits your availability and confirm arrival timing closer to the day. Immediate dispatch means urgent jobs are sent out first, not that we guarantee a specific arrival time.
What causes a toilet to keep running after flushing?
Continuous running usually indicates a faulty flush valve or flap seal that's not sealing properly, allowing water to leak from the cistern into the pan. Another cause is a float valve set too high, which keeps the cistern overfilling. We diagnose the fault by inspecting the cistern internals and testing the flush mechanism, then replace the faulty component to stop the leak and restore normal operation.
Do you service the entire Strathfield area including nearby suburbs?
We service all of Strathfield and surrounding Inner West suburbs from our West Sydney dispatch hub. Coverage includes the 2135 postcode and adjacent areas within our standard service radius. If you're unsure whether we cover your location, call us with your address and we'll confirm whether it's within our service area and provide an estimated response time.
Can you clear blocked drains without digging up the yard?
Most blockages are cleared using high-pressure water jetting or mechanical tools, which doesn't require excavation. If the blockage is caused by tree roots or structural damage, we use a CCTV camera to locate the fault, then recommend pipe relining if the damage is repairable without digging. Relining involves inserting a resin liner into the damaged section and curing it to form a new pipe inside the old one, which avoids trenching and restores the line without disturbing landscaping or driveways.
What's included in your workmanship warranty?
Our Lifetime Labour Warranty covers the labour component of installations and repairs for the life of the system. If a fault develops due to how we completed the work, we'll return and correct it at no charge. The warranty doesn't cover wear and tear, damage from external factors, or manufacturer defects in parts and appliances, which are covered by separate manufacturer warranties for the durations they specify.