Plumbing FAQ's in Gordon
These are the questions Gordon residents ask most often when booking a plumber. If your question isn't answered below, call 1800 349 338 and we'll clarify what you need to know.
Do you charge a call-out fee in Gordon?
Call-out fee arrangements vary by suburb and job type. When you book, confirm the call-out fee status for Gordon and whether it's deducted from the final invoice if you proceed with the quoted work.
How quickly can you reach Gordon for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub. An ETA is provided when you book, typically allowing us to reach most Gordon properties within standard response windows. Traffic on the Pacific Highway and local arterials can affect timing.
What affects the cost of plumbing work in Gordon?
Scope, access, parts, and time onsite all affect pricing. A straightforward tap washer replacement costs less than a concealed pipe repair requiring wall access. We confirm scope onsite, provide a fixed-price quote, and you decide whether to proceed.
Do I need to be home when the plumber arrives?
Yes, unless you've arranged access through a property manager, tenant, or key safe. We confirm entry instructions when booking and can coordinate with strata or agents for multi-unit properties where access is managed centrally.
Can you provide documentation for strata or insurance claims?
Yes. We provide invoices, job descriptions, photos of findings, and compliance certificates where required. This documentation is suitable for strata records, insurance claims, and maintenance logs.
What should I do if I smell gas in my Gordon property?
Isolate the gas supply at the meter if it's safe to reach, ventilate the area by opening doors and windows, and do not operate electrical switches or create ignition sources. Contact us immediately for emergency dispatch.
How do you handle blocked drains in older Gordon properties?
We inspect the line with a CCTV drain camera to identify the blockage type and location, then clear it using high-pressure water jetting or mechanical tools depending on the obstruction. If the pipe has structural damage, we explain repair options and quote separately.
Do you service the entire Gordon area?
Yes. We service the full 2072 postcode and surrounding North Shore suburbs, dispatching from our West Sydney hub. Our service radius extends approximately 60km from our dispatch points, covering the broader Sydney metropolitan area.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship on installations and repairs we complete. It does not cover manufacturer defects in parts or damage caused by misuse, but we explain what's covered when quoting and stand by the work we perform.
Can you work around my schedule for non-urgent jobs?
Yes. We schedule non-urgent work during agreed time windows, including evenings and weekends where availability allows. When booking, let us know your preferred timing and we'll allocate a technician accordingly.