Blocked Drain FAQ's in Gordon
What causes blocked drains in Gordon properties?
Blocked drains in Gordon are typically caused by tree root intrusion into aging terracotta pipes, grease and soap buildup in kitchen lines, or hair and debris in bathroom drains. Properties built in the 1960s and 1970s often have original clay or early PVC drainage, and established gardens with large native trees. Root intrusion is common where Ficus or large Eucalypts have been planted near sewer lines. We use CCTV cameras to locate the blockage and confirm the cause before quoting any clearing or repair work.
How long does it take to clear a blocked drain?
Most blocked drains in Gordon can be cleared within one to two hours using high-pressure water jetting or mechanical tools. The timeframe depends on the blockage location, the cause, and whether the pipework is accessible. If camera inspection shows structural damage or root intrusion that requires pipe relining or excavation, the permanent repair is quoted separately and scheduled for a follow-up visit. We explain the findings and options before any additional work proceeds.
Can you clear blocked drains without digging up the garden?
In most cases, yes. We use high-pressure water jetting to clear blockages through existing access points like inspection openings or gully traps, avoiding excavation. If the blockage is caused by structural damage, trenchless drain relining can repair the pipe without digging up driveways, gardens, or landscaping. Excavation is only needed when the pipe has collapsed or the damage is too extensive for relining. We explain the options and provide a fixed-price quote once the cause is confirmed.
What should I do if my drain is blocked right now?
Stop using the affected fixture to prevent water from backing up further. If sewage is overflowing or water is pooling inside the property, call us immediately for emergency drainage service. We dispatch the nearest available fully licensed plumber from our Sydney hubs, with urgent jobs sent out first. An ETA is provided when booking, and we explain what the first visit involves. Most blockages can be cleared on the first visit, with a fixed-price quote provided once the cause is confirmed onsite.
Do you charge a call-out fee for blocked drains in Gordon?
Call-out fee status varies by suburb and job type. Confirm the call-out fee policy for Gordon when booking. We provide upfront fixed pricing once the scope is verified onsite, and the price quoted is the price paid. There are no hidden fees or hourly rate surprises. If diagnostics show that additional work is needed beyond clearing the blockage, the options are explained and quoted separately before any repair work proceeds.
Can tree roots be removed from sewer pipes permanently?
High-pressure water jetting removes tree roots from sewer pipes, but roots can regrow if the entry point isn't sealed. For a permanent solution, we recommend trenchless pipe relining, which creates a seamless, root-resistant lining inside the existing pipe. This seals cracks and joints where roots enter, preventing future intrusion. We explain the findings from the camera inspection, provide photos where helpful, and quote both clearing and relining options so you can decide which approach suits your situation and budget.
Are chemical drain cleaners safe to use?
Chemical drain cleaners can clear minor blockages, but they contain harsh chemicals that corrode pipes over time, especially in older terracotta or copper pipework. Overuse weakens pipe walls and can cause leaks or broken pipes. For stubborn blockages or recurring drainage issues, high-pressure water jetting is safer and more effective, clearing debris without damaging the pipework. If you've already used a chemical cleaner, let us know when booking so we can take appropriate safety precautions during the clearing process.
How often should drains be inspected and cleaned?
For most Gordon properties, an annual drain inspection and cleaning is sufficient to prevent blockages and identify early signs of pipe deterioration. Properties with large trees near sewer lines, or older homes with original clay drainage, may benefit from more frequent maintenance. CCTV drain inspections allow us to assess pipe condition and spot potential issues before they cause blockages or leaks. We explain the findings and recommend a maintenance schedule based on what we see during the inspection.
What is included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all drainage clearing and repair work we complete. This means if a problem arises due to the way we performed the work, we'll return and fix it at no additional labour cost. The warranty does not cover new blockages caused by misuse, tree root regrowth, or general deterioration on the pipework itself. Manufacturer warranties apply separately to any parts or materials installed. We explain the warranty terms in plain English before starting any work.
Can you provide documentation for strata or rental properties?
Yes. We provide receipts and invoices suitable for strata managers, property agents, and landlords. For strata properties, we can document work completed, tests performed, and compliance certificates where relevant. We coordinate with property managers to schedule access and follow site induction requirements where needed. If the drainage issue affects common property or shared infrastructure, we explain the responsibility boundaries and provide documentation that supports strata or agent decision-making.
