Plumbing FAQ's in Cremorne
Common questions from Cremorne residents about plumbing, pricing, and service. If your question isn't answered here, call us anytime on 1800 349 338.
Is there a call-out fee for plumbing jobs in Cremorne?
For many service areas, there's no call-out fee. When booking your job in Cremorne, confirm the call-out fee status with our team. If a call-out fee applies, it's explained upfront before we dispatch a technician, so you're never surprised by hidden charges.
How quickly can you get to Cremorne for an emergency?
Urgent jobs are dispatched immediately, with the nearest available technician allocated from local hubs across Sydney's North Shore. We provide an ETA when you book and keep you updated if traffic or job timing affects arrival. Most emergency jobs in Cremorne are reached within typical response windows for the area.
Do you provide fixed-price quotes before starting work?
Yes. We assess the job onsite, confirm what needs replacement or repair, then provide a fixed-price quote before starting work. You're not charged by the hour, so the price quoted is the price you pay. If inspection reveals additional work beyond the original scope, we explain the options and quote separately before proceeding.
What causes blocked drains in older Cremorne properties?
Tree root intrusion is common in Cremorne's older streets where established figs and eucalypts send fine roots into cracked terracotta or clay pipes. Over time, roots expand and trap debris, causing slow drainage or full blockage. Kitchen lines also block when fats, oils, and grease cool and solidify inside the pipe, catching solid waste.
Are your plumbers licensed, insured?
All attending technicians hold current NSW licences (Plumber, Drainer & Gasfitter - 305428C). Fixed Today Plumbing is fully insured with Public Liability and Workers Compensation. That means you have protection if accidental property damage occurs during work, and workplace injury claims are covered by our Workers Compensation policy.
What's involved in repairing a water heater?
We assess the unit onsite to identify the fault; common issues include failing thermostats, sediment buildup, corroded anode rods, or faulty gas valves. Once the cause is confirmed, we explain what's needed, provide a fixed quote, then complete the repair or recommend replacement if that's more cost-effective. All work complies with Australian Standards, and we test the system before leaving.
Can you clear blocked drains without digging up the yard?
In most cases, yes. We use high-pressure water jetting to clear blockages without excavation. If CCTV inspection shows structural damage like collapsed pipe sections or severe root intrusion, trenchless drain relining can repair the line without digging. Relining is particularly useful in Cremorne where access is often restricted by narrow laneways, established gardens, or paved areas.
Do you provide same day service in Cremorne?
Same-day service is available for all standard plumbing and gas enquiries, subject to technician availability and booking time. Urgent jobs are dispatched immediately. For non-urgent work, we can usually schedule a visit within the same day or the next available appointment that suits your schedule.
What should I do if I smell gas in my home?
If you smell gas, turn off the gas supply at the meter if it's safe to do so, ventilate the area by opening windows and doors, and arrange an assessment. Don't operate electrical switches or ignition sources. We provide 24/7 emergency gas leak detection and repairs, with immediate dispatch for safety-critical situations.
What's covered by your workmanship warranty?
Our Lifetime Labour Warranty covers all workmanship on repairs and installations we complete. That means if a fault develops due to how the work was performed, we'll return and fix it at no additional cost. Manufacturer warranties cover the hardware and appliances themselves, and we explain both warranty types when quoting the job.