Plumbing FAQ's in Wahroonga
Plumbing problems are stressful, especially when you're not sure what's involved or what the call-out will cost. The questions below cover what Wahroonga residents ask most often when booking plumbing work. If your question isn't answered here, call us at 1800 349 338 and we'll explain what the first visit involves.
What causes blocked drains in Wahroonga properties?
Blocked drains in residential properties typically result from tree root intrusion in older terracotta or clay pipes, grease and food debris buildup in kitchen lines, or foreign objects flushed down toilets. In properties with established landscaping, roots seek moisture and enter pipes through small cracks, expanding over time and trapping debris. We diagnose blockages using CCTV drain camera inspection to identify the cause and location, then clear them with high-pressure water jetting or recommend drain relining if structural damage is present.
How quickly can you reach a plumbing emergency in Wahroonga?
For urgent callouts in Wahroonga, we dispatch the nearest available licensed plumbing technician from our network of local service points across Sydney and provide an ETA when you book. Immediate dispatch means urgent jobs are sent out first, but actual arrival time depends on current bookings, traffic conditions, and the technician's last job location. We provide arrival updates where possible and prioritise safety-critical situations like gas leaks, active water damage, or sewage backups.
Do you charge a call-out fee for Wahroonga?
Fixed Today does not charge a call-out fee for plumbing work in Wahroonga. Our pricing is by the job, not by the hour, with a fixed-price quote provided after the onsite assessment confirms scope. If you decide not to proceed after receiving the quote, there is no charge for the visit. This applies to both standard and emergency callouts in the 2076 postcode.
What's involved in getting a hot water system replaced?
Hot water system replacement starts with confirming the existing system type (gas, electric, or heat pump), available space, and any access constraints. We explain suitable replacement options based on household size and usage patterns, then provide a fixed-price quote that includes removal of the old unit, installation of the new system to Australian plumbing standards, connection to water and power or gas supply, installation of required safety devices (tempering valve and pressure relief valve), and testing. Most replacements are completed in a single visit where the replacement unit is available.
How do you detect hidden water leaks?
We locate hidden water leaks using electronic ultrasonic leak identification equipment that identifies the sound of water escaping from pipes, even when the leak is behind walls, under floors, or buried in concrete slabs. This non-invasive method pinpoints the leak location without exploratory demolition. For broader leak detection, we may also use thermal imaging or pressure isolation testing to narrow down the affected section before using ultrasonic equipment for precise location. Once found, we explain repair options based on pipe material, location, and extent of damage.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship we perform; meaning if a installation or repair we complete fails due to how we did the work, we'll return and fix it at no additional labour cost. This applies to the quality and durability of our work, not to manufacturer defects in supplied parts or future damage from external causes. Manufacturer warranties apply separately to hardware like hot water tanks, taps, and appliances, with warranty periods varying by brand and product. We explain what's covered before you commit.
Can you repair blocked drains on the same day?
Most blocked drains in Wahroonga can be cleared on the same visit, provided the blockage is accessible and doesn't require excavation or complex structural repair. We carry high-pressure water jetting equipment and CCTV cameras on every truck, allowing us to diagnose and clear typical blockages caused by roots, grease, or debris in a single visit. If the camera inspection reveals pipe damage or collapse, we'll explain what's needed and provide a fixed-price quote for pipe lining or replacement. Same-day availability depends on current bookings; call to confirm timing.
Do you work on commercial properties and strata buildings?
Yes, Fixed Today provides plumbing services for commercial properties and strata buildings in Wahroonga. We can work within strata access requirements, follow site induction procedures where needed, and provide documentation suitable for maintenance logs and compliance records. For commercial clients, we coordinate timing to minimise business disruption and can handle after-hours work where required. Our team includes licensed specialists for drainage, hot water, and gas work, with capacity to handle multi-unit repairs or building-wide maintenance.
Is a plumber allowed to work on gas appliances?
Gas work in NSW must be performed by a licensed and insured gas fitter, not just a licensed and fully insured plumber. Fixed Today holds current NSW gas fitting licences (Licence 305428C covers plumbing, drainage, and gas fitting), allowing us to legally install, repair, and service gas appliances including cooktops, ovens, hot water systems, and space heaters. All gas work is tested for leaks and pressure loss after completion, and we issue a compliance certificate where required by regulation. If you smell gas, turn off the gas supply at the meter if safe to do so, ventilate the area, avoid ignition sources, and call for an emergency assessment.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard. Payment is due once work is completed and you've confirmed you're satisfied with the outcome. We provide a detailed invoice suitable for insurance claims, landlord records, or business accounting. For larger commercial jobs, we can discuss payment terms during quoting.
