Blocked Drain FAQ's in Woolwich
What's included in the fixed-fee quote for clearing a blocked drain in Woolwich?
The flat-rate quote covers the diagnostic assessment (including CCTV camera inspection where access permits), the clearing method required (high-pressure jetting or mechanical snaking), and verification that flow is restored. If the camera reveals structural damage requiring separate repair work such as relining, that's quoted separately and only proceeds once you confirm the scope and cost. The quote you receive is the price you pay.
How quickly can you reach Woolwich for an urgent clogged drain?
We dispatch from our West Sydney hub and typically reach most Inner West and Lower North Shore properties within standard response windows. Urgent jobs are prioritized and sent out immediately, with the nearest available NSW-licensed plumber allocated to your booking. You'll receive an ETA when you call, with updates if traffic or prior job sequencing affects arrival timing. Same-day service is usually available for both urgent and scheduled work.
Can tree roots cause blocked drains in older Woolwich homes?
Yes, tree root intrusion is common in Woolwich properties with original terracotta or clay drainage pipes installed during federation and inter-war construction periods. Fine roots enter microscopic cracks seeking moisture, then expand over time and trap debris, eventually blocking the line. CCTV inspection confirms root presence and location, and high-pressure water jetting removes the root mass. If the pipe structure is compromised, trenchless relining seals the entry points without excavation.
What should I do immediately if my drain is backing up?
Stop using all plumbing fixtures connected to that drain to prevent further backflow and potential contamination. If sewage is backing up inside the home, this is an urgent situation requiring immediate professional assessment. Call us for emergency dispatch so a licensed plumbing technician can locate the blockage, clear it, and verify the line is flowing correctly. Do not attempt to clear sewage blockages yourself due to health risks.
Will you damage my driveway or garden when clearing a drain blockage?
Most blocked drains are cleared using CCTV-guided methods that access the line through existing inspection points, gully traps, or roof vents, avoiding excavation. High-pressure water jetting and mechanical snaking work through these access points. If the blockage location requires excavation or the pipe is structurally damaged, we explain what's involved and provide separate pricing for that work. Trenchless relining is often preferred beneath driveways or established landscaping to avoid disruption.
Is high-pressure water jetting safe for older pipes in Woolwich?
High-pressure water jetting is safe for most pipe materials including PVC, clay, terracotta, and cast iron when performed by licensed plumbers using appropriate pressure settings. We inspect the pipe condition with a CCTV camera first to confirm the pipe structure can handle jetting pressure. If the camera shows severe corrosion, cracks, or collapses, we adjust the clearing method or recommend structural repair before proceeding. Safety and pipe preservation guide the approach.
What's the difference between a blocked drain and a damaged drain?
A clogged drain has an obstruction (roots, grease, foreign objects) preventing flow, but the pipe structure is intact. Clearing removes the obstruction and restores normal drainage. A damaged drain has cracks, collapses, or joint failures causing slow drainage or leaks even after clearing. camera inspection shows the difference. Damaged drains often require relining or sectional replacement to restore proper function. We explain what the camera reveals and provide separate quotes for structural repairs.
Do you provide documentation for strata or rental properties in Woolwich?
Yes, we provide itemized invoices and receipts suitable for strata records, property manager documentation, and rental maintenance logs. For work requiring compliance verification (such as gas fitting or drainage alterations), we issue the relevant certificates. If you need photos of the camera inspection or before-and-after footage, we can provide that for your records. Clear documentation supports transparency and accountability for property owners, agents, and strata committees.
Can you clear blocked drains in Woolwich properties with restricted access?
Yes, we handle properties with tight access, steep terrain, or limited parking. Where standard equipment can't reach the blockage point, we use smaller inspection cameras and portable jetting units that access the line through roof vents or narrow side passages. If access constraints affect the clearing method or timing, we explain that during the onsite assessment before quoting. Confirm any access restrictions when booking so we arrive prepared with the right equipment.
What's covered by the Lifetime Labour Warranty on drainage work?
The Lifetime Labour Warranty covers the workmanship involved in clearing the blockage, relining repairs, or pipe installations we complete. If a fault develops due to how we performed the work, we return and rectify it at no additional cost. The warranty does not cover new blockages from different causes, normal wear, or damage from external factors. Manufacturer warranties apply separately to parts and equipment. The warranty demonstrates our accountability for the quality of work we complete.