Plumbing FAQ's in Wanda
Common questions from Wanda residents and businesses about plumbing services, pricing, response times, and what's involved in typical jobs. If your question isn't answered below, call 1800 349 338 and we'll explain what applies to your situation.
Do you charge a call-out fee to visit Wanda properties?
Call-out fee status varies by service area. Many suburbs have no call-out fee, but it's confirmed when you book. For Wanda, check the current call-out policy when scheduling your appointment so there are no surprises when the technician arrives.
How quickly can a plumber reach Wanda for an emergency?
Immediate dispatch means urgent jobs are sent out first, with the nearest available technician allocated from our Eastern Suburbs and Sutherland Shire hubs. Arrival timing depends on current bookings and traffic conditions. We provide ETA updates where possible so you're not left waiting without communication.
What does your fixed upfront pricing actually include?
The fixed quote covers the diagnosed work, labour, parts, and any compliance requirements for that specific job. It's provided onsite once scope is confirmed onsite, and the price is locked in before work starts. No hourly rates, no surprise additions at the end. You decide whether to proceed once you know the full cost.
Are your plumbers actually licensed in NSW?
Yes. All attending technicians hold current NSW plumbing licences. Our business licence number is 305428C. We're fully insured with Public Liability (protection if accidental property damage occurs during work) and Workers Compensation (protection related to workplace injuries onsite).
What happens during the first visit to a Wanda property?
The first visit involves assessing the affected area, confirming what's causing the issue, and explaining what's needed to fix it. Once scope is finalised, we provide a fixed-price quote. For straightforward jobs where parts are in the van, we can often complete the work the same visit if you decide to proceed.
What if the problem is worse than it first appears?
If inspection reveals additional issues beyond the initial scope, we stop and explain what's been found before proceeding. A revised quote is provided for the expanded scope, and you decide whether to proceed with the additional work. We don't add costs without your knowledge and approval.
Do you guarantee the work after it's completed?
Yes. All workmanship is backed by our Lifetime Labour Warranty. If a fault develops in work we've completed, we'll return and fix it at no additional charge for labour. Parts are covered by standard manufacturer warranties. This warranty is our accountability, we stand by the quality of work we perform.
Can you work around strata access rules or parking restrictions?
Yes. If your property has strata booking windows, restricted parking, or access rules, let us know when booking and we'll schedule around those constraints. We can also coordinate with property managers or strata committees where needed to ensure access and compliance with site requirements.
What should I do if I have a broken pipe while waiting for the plumber?
Turn off the main water supply immediately if you can safely reach it; usually located at the front boundary near the meter or inside near the water heater. This stops further flooding. Then contact us for immediate dispatch. We'll confirm the ETA and guide you on any other immediate safety steps if needed.
How do I know the price won't change once work starts?
The price is fixed once scope is clarified and you've approved the quote. We work by the job, not by the hour, so there's no risk of the price increasing because the work took longer than expected. If additional issues are discovered that weren't part of the original scope, we'll explain what's needed and provide a revised quote before proceeding with that additional work.
