Emergency Plumbing FAQ's in Wanda
Urgent plumbing situations raise practical questions about cost, timing, and what to expect. The answers below address common concerns. If your question isn't covered, call us and we'll provide clarity specific to your situation.
How quickly can Fixed Today respond to emergencies in Wanda?
Emergency jobs are dispatched immediately, with the nearest available plumber allocated from our Sydney-wide fleet. Arrival timing depends on current workload, traffic conditions, and the distance from the nearest dispatch hub. An ETA is provided when you book, and we update you if delays occur. Most urgent situations in Wanda are reached within typical metropolitan response windows.
What does the call-out fee cover and when does it apply?
Call-out fees vary by job type and urgency. When you call to book, confirm the call-out fee status for your specific situation. The call-out fee typically covers travel and the initial assessment, and it may be credited toward the repair cost if you proceed with the quoted work. Pricing becomes fixed once scope is established onsite.
Are all your plumbers licensed for gas work?
All attending technicians are licensed plumbers in NSW. Gas fitting work requires additional licensing, and we only dispatch licensed gas fitters to jobs involving gas appliances, connections, or leak detection. Our business holds Licence 305428C covering plumbing, drainage, and gas fitting, and compliance certificates are issued where required by regulation.
What insurance do you carry and what does it mean for me?
We hold full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work. Workers Compensation covers workplace injuries on the job. These policies ensure you're protected and that any incidents are covered by our insurer, not passed on to you.
Do you provide upfront pricing or only quotes after the work is done?
We provide a fixed price quote before starting work, once the scope is confirmed onsite. The price is by the job, not by the hour, and includes labour, materials, and disposal. You decide whether to proceed after understanding what's involved and what it costs. The price quoted is the price paid, with no hidden fees added after completion.
What's covered under your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on repairs and installations we complete. If the work fails due to how the job was performed, we return and fix it at no additional labour cost. The warranty does not cover manufacturer defects in parts or damage caused by misuse, which are handled under separate manufacturer warranties where applicable.
Can blocked drains in Wanda be cleared on the first visit?
Most typical blockages caused by grease, hair, or organic material are cleared on the first visit using high-pressure water jetting or mechanical clearing. If CCTV inspection reveals structural damage, collapsed pipes, or root intrusion requiring relining, we explain the options and provide a quote for additional work. First-visit resolution depends on blockage type and pipe condition.
What should I do if I smell gas before the plumber arrives?
If you smell gas, isolate the supply at the meter if safe to do so, evacuate the property immediately, and call us from outside. Do not operate electrical switches, use phones inside, or attempt to locate the leak yourself. Our licensed gas fitters will locate and repair the fault, then test the system to confirm it's safe before recommissioning.
Do you service strata buildings and complexes in Wanda?
Yes. We work with property managers and strata committees on both emergency callouts and planned maintenance. We provide job documentation suitable for strata records, coordinate access with residents, and communicate clearly with all parties involved. Common strata issues include main drain blockages, hot water system failures in central plant rooms, and leaking service pipes in common areas.
How far around Wanda do you service for emergency plumbing?
Fixed Today services all of Sydney's metropolitan regions, with dispatch capacity extending up to a 60km radius from our base hubs for emergency callouts. Wanda falls within our standard coverage area, and we dispatch from nearby points including Dolans Bay and other Eastern Suburbs locations to minimise travel time during urgent situations.