Plumbing FAQ's in Villawood
Common questions about emergency plumbing, pricing, and service logistics in the 2163 area. If your question isn't covered below, call 1800 349 338 to speak with our team directly.
How quickly can a plumber reach Villawood during an emergency?
Fixed Today Plumbing dispatches the nearest available licensed technician from our West Sydney hub when an emergency is confirmed. Response timing depends on current job allocations and traffic conditions, but urgent situations affecting safety or causing active damage are prioritised in the dispatch queue. We provide an ETA when you book so you know when the plumber is expected to arrive.
What does the call-out fee cover and is it waived for Villawood?
For many service areas including Villawood, there is no call-out fee; confirm this when booking to understand the cost structure for your specific situation. Where a call-out fee applies, it typically covers travel, initial assessment, and diagnostic time, and may be offset against the total job cost if you proceed with the quoted work.
Do you provide a fixed price before starting work?
Yes. After assessing the fault and confirming scope onsite, we provide a fixed-fee quote before any work begins. The price is by the job, not by the hour, and includes labour, parts, and verification testing. You can decide whether to proceed once you understand the full cost, with no obligation to accept if the price doesn't suit your budget.
What causes burst pipes and how are they repaired?
Burst pipes typically result from corrosion in ageing metal pipework, sudden pressure changes, or physical stress from ground movement and temperature extremes. Repair involves isolating the water supply, locating the fault using leak detection equipment, and replacing or repairing the damaged section with quality fittings pressure-tested before restoring supply. The goal is to stop water damage quickly and restore function permanently.
How do you clear a blocked drain and what if it's blocked again after clearing?
Blocked drains are cleared using mechanical augering for solid obstructions or high-pressure water jetting for grease, roots, and accumulated debris. We use CCTV CCTV inspection to locate the blockage and verify clearance after the work is complete. If a blockage recurs, it often signals underlying structural damage like cracks or root intrusion, in that case, we explain repair options such as drain relining and provide a separate quote once the cause is confirmed.
Can you repair a hot water service or does it always need replacement?
Whether a hot water unit can be repaired depends on the specific fault and the system's age. Repairable issues include faulty thermostats, worn valves, and blocked gas burners. If the tank has corroded through, the heat exchanger has failed, or the unit is beyond its expected lifespan, replacement is usually more cost-effective than temporary repairs. We assess the system onsite, explain the options, and provide upfront pricing for repair or replacement based on your property's setup and usage needs.
Are your plumbers licensed and insured?
Yes. All attending technicians hold current NSW plumbing licences (our company licence is 305428C), and Fixed Today Plumbing carries Public Liability and Workers Compensation insurance. This protects you if accidental property damage occurs during work and covers workplace injuries. We can provide proof of insurance and licensing on request.
What should I do immediately if I smell gas in my Villawood home?
If you smell gas (a "rotten egg" odour), isolate the gas supply at the meter, open windows to ventilate the area, avoid using electrical switches or open flames, and evacuate if the smell is strong. Contact a licensed gas fitter immediately, Fixed Today responds to gas emergencies 24/7. Do not attempt to locate the leak yourself or use appliances until a licensed professional has tested the system and confirmed it's safe.
Do you service rental properties and provide documentation for landlords?
Yes. We service rental properties and provide receipts, invoices, and job documentation suitable for landlords, agents, and strata records. If compliance certificates are required for regulated work like gas fitting or backflow prevention, we issue those on completion. We can coordinate access with tenants or property managers and work within scheduled booking windows where required.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all plumbing repairs and installations we complete. If a fault develops due to our work, we'll return to rectify it at no additional cost for labour. The warranty does not cover wear and tear, damage from misuse, or manufacturer defects in parts and appliances, those are covered separately under manufacturer warranties provided at the time of installation.