Plumbing FAQ's in The Rocks
These questions reflect what The Rocks residents and property managers commonly ask when booking plumbing work. If your question isn't covered here, call 1800 349 338 and we'll clarify what's involved before you book.
Do you charge a call-out fee for The Rocks properties?
Call-out fee status varies by job category and urgency. Confirm the call-out fee status when booking, as some service areas and job types are covered differently. Once onsite, we provide a fixed-price quote for the work before starting, and that price includes completion of the agreed scope.
How quickly can you reach The Rocks for an emergency?
We dispatch immediately for emergencies, allocating the nearest available licensed trade technician from our Sydney hubs. An ETA is provided when booking based on current bookings and traffic. The Rocks is accessible via the CBD and nearby arterials, so response times are typically reliable for urgent jobs.
Do your plumbers have experience with heritage buildings?
Yes. We've worked across The Rocks since 2010, servicing heritage sandstone buildings, terrace houses, and mixed-use properties with period fixtures and older pipe materials. We understand heritage overlay requirements, access constraints, and the need to protect finishes during work.
What does your fixed-price quote actually cover?
The flat-rate quote covers the scope confirmed during onsite assessment. This includes labour, materials, and completion of the work described. If inspection reveals additional issues beyond the original scope, we explain the finding and provide a separate quote for that work before proceeding.
Can you work around access restrictions in narrow lanes?
Yes. Many properties in The Rocks have rear or side-lane access only, limited street parking, and heritage paving. We confirm access constraints when booking and bring equipment sized appropriately for the site. If loading zone access is required, we coordinate timing to minimise disruption.
What insurance do you carry and what does it protect?
We carry comprehensive Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work. Workers Compensation relates to workplace injuries on the job. Both policies are current and maintained as part of our licensing obligations.
Do you provide documentation for strata or commercial properties?
Yes. We provide receipts, invoices, and compliance certificates suitable for strata maintenance logs, commercial property records, and insurance claims. For regulated work such as gas fitting or backflow prevention, certificates are issued where required by Sydney Water or NSW Fair Trading.
What's covered by your Lifetime Labour Warranty?
The Lifetime Labour Warranty covers the workmanship on the job we complete. If a fault develops due to how the work was performed, we return and rectify it at no additional charge. Manufacturer warranties on parts and appliances are separate and vary by product.
Can you service commercial hospitality venues after hours?
Yes. We schedule work around service hours for restaurants, cafes, and bars to avoid operational disruption. After-hours and weekend work can be arranged for emergency repairs or scheduled maintenance. Confirm timing and any additional charges when booking.
What should I do if I smell gas in my building?
Evacuate immediately, do not operate electrical switches or naked flames, and call us on 1800 349 338 from a safe location. We dispatch a licensed gas fitter urgently to locate the leak, isolate the gas supply, and make the system safe before performing repairs.