Plumbing FAQ's in The Rocks
These questions address common concerns from The Rocks residents and business owners about plumbing services, pricing, response times, and what to expect when booking. If your specific question isn't covered here, call us and we'll explain exactly what's involved for your situation.
How quickly can a plumber reach The Rocks for an emergency?
Emergency jobs are dispatched immediately from the nearest available Sydney hub. Arrival timing depends on current bookings and traffic, but The Rocks is central and accessible from multiple dispatch points including our West Sydney hub. An ETA is provided when you book and updated as the plumber travels. Same-day service is available for urgent situations requiring rapid response.
What does fixed upfront pricing actually mean?
We assess the job onsite, confirm exactly what's required, and provide a fixed-price quote before starting any work. That quoted price is the final price you pay, with no hourly rate charges or surprise fees added once the job is underway. The price is set by the job scope, not by how long it takes to complete.
Do you charge a call-out fee for The Rocks?
Call-out fee policy varies by service area and job type. Many areas including parts of Sydney have no call-out fee, but it's confirmed when you book. If a call-out fee applies to your location, it's explained upfront and may be waived or offset depending on the work approved. Confirm the call-out status for The Rocks when scheduling your booking.
What does your insurance actually protect me from?
We carry full Public Liability insurance, which protects you if accidental property damage occurs during our work, and Workers Compensation, which covers workplace injury risk on the job. These policies are current and maintained. This means you're protected from financial risk if something goes wrong during the plumbing work we're completing at your property.
Can you work in heritage buildings and strata apartments?
Yes. We regularly service heritage properties and strata buildings across The Rocks, coordinating with strata managers, working around heritage overlay restrictions, and scheduling work around entry time windows when required. We can provide documentation for strata records and compliance reporting, and we understand the access and approval considerations common to heritage and strata work in this area.
What causes blocked drains in older Rocks properties?
Tree root intrusion into aging terracotta pipes is the most common cause in pre-1920s buildings. Roots enter through microscopic cracks, expand over time, and trap debris. Grease accumulation in kitchen lines is also frequent, particularly in commercial properties. CCTV CCTV inspection identifies the exact cause and location before we quote for repair or clearing work.
How does your Lifetime Labour Warranty work?
Our Lifetime Labour Warranty covers the workmanship on plumbing repairs and installations we complete. If the work itself fails due to how we performed it, we'll return and fix it at no additional labour cost. This doesn't cover new faults, wear on other components, or manufacturer defects in parts (which are covered by separate manufacturer warranties), but it does mean our work is guaranteed.
What's involved in a first visit for a plumbing problem?
The plumber assesses the affected area, uses diagnostic tools like CCTV cameras or leak detectors where needed, identifies the cause, and explains what's required to fix it. You receive a fixed-price quote based on the confirmed scope. If you approve the quote, the work proceeds immediately using parts from our fully stocked mobile workshop where the repair is standard and parts are available.
Can you fix most issues on the first visit?
Many common plumbing faults can be resolved on the first visit if the diagnosis is straightforward and required parts are in our mobile workshop stock. This includes typical blocked drains, leaking taps, toilet repairs, and broken pipe sections. If the issue requires specialised parts, excavation, or structural work beyond standard repairs, we explain the next steps and timeline once scope is confirmed.
Do your plumbers have police checks and ID?
Yes. All attending technicians have completed police checks and background checks. Staff can identify themselves on arrival and arrive in uniform. We understand security-sensitive and occupied home considerations, and we follow entry instructions carefully, keeping work areas tidy and minimising disruption throughout the job.