Plumbing Questions for Tennyson Point Residents
These are the questions we hear most often from Tennyson Point property owners. If your specific situation isn't covered here, a brief call to 1800 349 338 is the fastest way to confirm what's involved and whether it needs urgent attention.
What's included in your upfront fixed-price quote?
The fixed-price quote includes labour and standard parts for the agreed scope of work. We assess the issue onsite, confirm what's involved, and provide the price before any work starts. If inspection reveals additional issues beyond the original scope, we explain the options and re-quote before proceeding. The price quoted is the price paid, with no hidden costs added at the end.
How quickly can you reach Tennyson Point for an emergency?
Emergency jobs are dispatched immediately from the nearest available hub, typically West Sydney or other nearby locations depending on current workload and traffic. We provide an ETA when you book and update you if timing changes. Response windows vary based on current demand, but urgent situations such as active leaks, gas leakages, or sewer backups are prioritised for rapid dispatch.
Do you charge a call-out fee for Tennyson Point?
Call-out fees vary by location and job type. For Tennyson Point (2111 postcode), confirm the call-out fee status when booking. Where a call-out fee applies, it's disclosed upfront and typically credited toward the job cost if you proceed with the quoted work. Standard bookings and emergency call-outs may have different fee structures.
What does "comprehensively insured" actually protect me from?
We carry Public Liability insurance, which protects you if accidental property damage occurs during the work, and Workers Compensation insurance, which covers workplace injuries sustained by our technicians on the job. This means you're protected from financial liability related to those specific situations, though it doesn't cover pre-existing faults or damage unrelated to our work.
What causes blocked drains in Tennyson Point properties?
Blocked drains around Tennyson Point typically result from accumulated debris (hair, soap scum, food waste), tree root intrusion in older clay or terracotta pipes, or structural issues such as cracked or offset pipe sections. We use CCTV cameras to locate the blockage and confirm the cause, then clear it using high-pressure water jetting or other methods suited to the obstruction type and pipe condition.
Can you repair hot water systems or do they always need replacing?
Whether a hot water supply unit can be repaired depends on the fault type and system age. Common repairable issues include faulty thermostats, pressure relief valves, and heating elements in electric systems, or ignition problems in gas units. If the tank is corroded, the system is beyond economic repair, or parts are unavailable, replacement is usually more cost-effective. We assess the system, explain the options, and quote both repair and replacement where relevant so you can decide.
What's involved in your warranty on completed work?
All workmanship is backed by our Lifetime Labour Warranty, which covers defects in the installation or repair work we complete. This applies to our labour only; parts and appliances are covered by standard manufacturer warranties. If an issue arises related to the work we performed, we return to assess and rectify it at no additional labour cost, provided the fault is not caused by misuse, neglect, or unrelated damage.
How do I know if a plumbing issue is urgent or can wait?
Urgent situations include active leaks causing property damage, broken pipes, gas leaks (smell, hissing sounds), complete loss of water supply, or sewage backflowing into the property. These require prompt attention to prevent harm or further damage. Issues that can typically wait for a scheduled booking include slow drains, dripping taps, minor leaks that can be isolated, and maintenance tasks. If you're unsure, a quick call can confirm whether immediate dispatch is needed.
Do your plumbers clean up after completing the work?
Yes. We use drop sheets or protective covers to protect floors and surfaces in the work area, and we clean up the site at the end of the job, removing any debris generated by the work. Technicians wear boot covers or clean footwear when requested or when conditions require it. The goal is to leave the property tidy and the work area restored to its previous condition, minus the plumbing fault.
Can I get documentation for strata or insurance claims?
Yes. We provide receipts, invoices, and compliance certificates where required for regulated work such as gas fitting or backflow prevention. For strata properties, we can document work completed, provide photos of findings, and supply records suitable for maintenance logs. For insurance claims related to water damage or plumbing faults, we can document the issue, explain the cause, and provide a scope and quote for repairs.