Plumbing FAQ's in South Granville
These questions reflect what South Granville residents and businesses typically ask when booking plumbing work. If your specific situation isn't covered here, call us and we'll answer directly based on what's involved for your property.
How quickly can you reach South Granville in an emergency?
We dispatch the nearest available licensed technician from our West Sydney hub as soon as an emergency call is received. Most South Granville addresses are within typical response windows when urgent jobs are prioritised, though traffic conditions and current job load affect exact arrival times. An ETA is provided when booking where conditions allow accurate estimates.
Do you charge a call-out fee for South Granville?
Call-out fee arrangements vary by service area and job type. For South Granville in the 2142 postcode, confirm the call-out fee status when booking. We provide a fixed-price quote once scope is assessed onsite, and that quote is based on the job itself, not hourly rates, so you know the total cost before work starts.
What does your fixed-price guarantee actually mean?
The fixed-price guarantee means the quote provided after onsite assessment is the price you pay for that defined scope. We don't add hourly charges or surprise fees at the end. If inspection reveals additional work beyond the original scope, such as structural pipe damage requiring relining, we explain what's needed and provide a revised quote before proceeding with extra work.
Are your plumbers actually licensed in NSW?
All attending technicians hold NSW licences for plumbing, drainage, and gas fitting. Fixed Today operates under NSW Plumber, Drainer & Gasfitter Licence 305428C. You can verify licensing status with NSW Fair Trading if needed. Technicians arrive in uniform with identification ready at the door.
What does your insurance cover if something goes wrong?
Fixed Today carries full Public Liability insurance, which provides protection if accidental property damage occurs during the job, and Workers Compensation insurance, which covers workplace injuries on the job. That coverage protects you as the property owner during the work. Insurance details are available on request when booking.
How do tree roots cause blocked drains in South Granville?
Tree roots seek moisture and enter drainage pipes through hairline cracks or joints, particularly in older clay or terracotta systems common in established South Granville properties. Once inside, roots expand and trap debris, gradually restricting flow until a full blockage forms. CCTV inspection confirms whether root intrusion is the cause and shows the extent of pipe damage.
Can you fix a hot water unit or does it always need replacing?
It depends on the unit's age and what's failing. For systems under 8-10 years old with component faults like faulty thermostats or relief valves, repairs often extend the lifespan cost-effectively. For older tanks showing corrosion, rust-coloured water, or failing anodes, replacement usually provides better long-term value and energy efficiency. We assess the system onsite and explain which option makes sense for your situation.
What's involved in pipe relining and when is it recommended?
Pipe relining inserts a resin-saturated liner into the damaged section, which is then inflated and cured to form a seamless internal pipe. It's recommended when camera inspection reveals cracks, root damage, or deterioration in pipes that are otherwise structurally sound and haven't collapsed. Relining avoids excavation under driveways, gardens, or internal floors, reducing disruption and cost compared to full pipe replacement.
Do you provide documentation for strata or commercial properties?
We provide compliance certificates for gas work, test reports for backflow devices, and written job summaries suitable for strata maintenance logs and commercial records. That documentation ensures you have the required paperwork for council, insurance, and audit purposes. Let us know when booking if formal documentation is needed and we'll ensure it's completed as part of the job.
What's your Lifetime Labour Warranty and what does it actually cover?
The Lifetime Labour Warranty covers workmanship on plumbing repairs and installations we complete. If a fault develops in the work itself, such as a joint that fails or a connection that leaks due to how it was installed, we return and fix it at no additional charge for labour. It doesn't cover wear and tear on parts or manufacturer defects in appliances, which are covered separately under manufacturer warranties explained when those items are installed.