Plumbing FAQ's in South Granville
These questions cover the practical concerns people have when booking an emergency plumber in South Granville. If your situation isn't addressed here, call us and we'll explain what's involved, what it costs to assess, and what you can expect.
How quickly can a plumber reach South Granville for an emergency?
Emergency jobs are dispatched immediately from our West Sydney hub, with arrival times typically within standard response windows for the 2142 area depending on current bookings and traffic conditions. We provide an ETA when you book and update you if the technician is delayed. Urgent callouts (broken pipes, gas leaks, sewage backups) are prioritised over scheduled work.
What's included in the call-out fee for South Granville?
Call-out fee arrangements vary by service area and job type. For the 2142 postcode, confirm the call-out fee status when booking. If a call-out fee applies, it typically covers travel and initial assessment; once scope is established and you proceed with the quoted work, the fee is often credited toward the total. We explain costs before dispatching.
Do you provide upfront pricing or quote after inspecting?
We provide a fixed-price quote after assessing the fault onsite, once we've confirmed what's failed, what access is required, and what parts are needed. The price is by the job, not by the hour, and includes labour, parts, and testing. You decide whether to proceed once you know the cost. No hidden fees are added later.
What should I do if I smell gas in my South Granville home?
If you smell gas (a "rotten egg" odour), open windows, don't operate electrical switches or create any ignition source, evacuate the property, and call us from outside. We'll dispatch a licensed gas fitter immediately to locate the leak, isolate the affected section, and make it safe. Gas smells are always treated as urgent safety matters.
Can tree roots cause blocked drains in older South Granville homes?
Yes, tree root intrusion is the most common cause of blocked drains in older South Granville properties with terracotta or clay pipes. Roots enter through cracks seeking moisture, then expand and trap debris. We use CCTV drain cameras to confirm root presence and high-pressure water jetting to clear them, then discuss repair options if the pipe is structurally compromised.
What's covered by your Lifetime Labour Warranty?
The Lifetime Labour Warranty covers the workmanship on repairs and installations we complete. If a fault occurs due to how we performed the work, we'll return and fix it at no charge. This doesn't cover new faults, wear and tear, or damage caused after we leave. Manufacturer warranties on parts and appliances are separate and run concurrently.
How do I know if my hot water unit needs repair or replacement?
If the unit is under ten years old and the fault is a heating element, thermostat, or valve, repair is usually cost-effective. If the tank is leaking, over ten years old, or repair costs approach half the price of a new energy-efficient system, replacement makes more sense long-term. We assess the fault, explain both options with upfront pricing, and let you decide.
Are your plumbers licensed and police-checked?
Yes, all attending technicians are properly licensed plumbers in NSW (our company licence is 305428C), and police checks are completed for all technicians. We're adequately insured with Public Liability (protects you if accidental property damage occurs during work) and Workers Compensation (covers workplace injuries onsite). Technicians arrive in uniform and confirm identity on arrival.
What causes burst pipes in South Granville properties?
Burst pipes in older homes typically occur at corroded joints in galvanised steel or aged copper, often where pipes transition from underground to above-ground and corrosion accelerates. Pressure surges from water hammer, ground movement, or temperature fluctuations can stress weak points. We contain the leak, repair or replace the affected section, then test the system before restoring pressure.
Do you service strata and commercial properties in South Granville?
Yes, we handle commercial plumbing, strata common property, and multi-tenancy sites across the 2142 postcode. This includes scheduled maintenance, urgent repairs, and compliance work coordinated around available access windows and trading hours. We provide documentation suitable for body corporate records, can follow site inductions, and invoice with ABN details and agreed payment terms.