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Emergency Plumber North Willoughby

Fixed Today Plumbing delivers 24/7 emergency plumbing across North Willoughby and the North Shore, with immediate dispatch from our West Sydney hub and local knowledge of access, parking, and property conditions that affect response and repair.

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Fixed Today Plumbing provides 24/7 emergency plumbing across North Willoughby, dispatching from our West Sydney hub to reach the North Shore within typical response windows. Urgent jobs are sent out first, and the nearest available technician is allocated once you call. This covers immediate threats like active leaks, gas odours, ruptured pipes, and complete drainage failures; if the situation is not safety-critical, we explain standard booking options and confirm arrival timing once dispatch is locked in.

North Willoughby sits within the broader North Shore region, where property access and parking constraints can vary significantly between older streets with narrow driveways and newer developments with underground parking or strata entry protocols. We confirm access details when you book so the attending plumber arrives prepared with the right vehicle and equipment for your property type.

Plumbing emergencies don't wait for business hours. A broken pipe at 2am or a gas smell on a Sunday requires the same immediate response as a weekday fault, which is why our dispatch operates around the clock, 365 days a year. The plumber brings diagnostic tools onsite, confirms the fault, explains what caused it, provides an upfront fixed-price quote, and completes the repair once you've approved the scope and cost.

Emergency Plumbing North Willoughby

An active plumbing emergency in North Willoughby means water or gas is escaping where it shouldn't, creating immediate risk of property damage, safety hazards, or loss of essential services. Fixed Today Plumbing treats these situations as priority dispatch, allocating the nearest available licensed plumber from our West Sydney hub. This covers burst pipes, gas leaks, sewer backups into living areas, and complete hot water failure in winter; if the fault can wait until standard hours without causing harm or major disruption, we explain non-emergency booking and confirm a time that suits your schedule.

Emergency response involves more than just arriving quickly. The plumber isolates the immediate threat (shuts off water, isolates gas, contains a leak), assesses what caused the failure, explains the options in plain English, and provides a fixed-price quote before starting permanent repairs. You decide whether to proceed once you know the cost and what's included. There are no hidden costs, and the quote stays valid so you're not pressured into approving work you don't understand.

We're fully insured with Public Liability and Workers Compensation. Public Liability protection applies if accidental property damage occurs during the work. Workers Compensation relates to workplace injuries on the job. Both policies are current and maintained as part of our NSW licensing requirements (Licence 305428C). All attending plumbers hold individual NSW licences for plumbing, drainage, and gas fitting, and our team completes police checks and background checks as standard.

From the moment you call, we confirm the urgency level, provide an estimated arrival window based on current dispatch, and send updates if traffic or prior job timing changes the ETA. The plumber arrives in uniform, identifies themselves at the door, explains what they're doing before starting, and keeps the work area as tidy as practical. Once the repair is complete, they test the system to verify it's functioning correctly and clean up any debris generated by the work.

Fixed Upfront Pricing

Quotes are provided before work starts and priced by the job, not by the hour. You approve the cost once scope is established, with no hidden fees or surprise charges added later.

Family-Owned Since 2010

Over 15 years serving Sydney, with a near-perfect 5-star rating across 800+ verified reviews. Our reputation is built on transparent communication and permanent fixes, not quick patches.

24/7 Dispatch Across North Shore

Immediate dispatch for emergencies, with the nearest available plumber allocated from local hubs. ETA updates are provided once dispatch is locked in, and arrival timing is managed around current bookings and traffic.

Licensed & Police-Checked

Every attending plumber holds NSW licensing for plumbing, drainage, and gas fitting. Police checks and background checks are completed, and all technicians can identify themselves before entry.

Hot Water Systems

When a hot water system fails in North Willoughby, the first question is whether it can be repaired or needs replacement. Fixed Today Plumbing assesses the fault onsite, checking for common issues like a failed heating element, a corroded sacrificial anode, or sediment buildup that insulates the burner or element and reduces efficiency. This covers electric storage, gas continuous flow, and heat pump systems; if inspection shows the tank has corroded through or the heat exchanger has failed, replacement options are explained and quoted before any new unit is ordered.

Hot water faults often show warning signs before complete failure. Rust-coloured water in the morning, fluctuating temperatures, or unusual noises from the tank typically indicate sediment buildup or anode deterioration. A rotten egg smell from the hot tap suggests bacterial growth in the tank. If you notice these patterns, arranging an assessment before total failure allows for planned replacement rather than emergency installation, which reduces cost and avoids cold showers.

Installation of a new hot water system must comply with Australian Standards (AS/NZS 3500) and the National Construction Code. This includes mandatory Tempering Valves to limit tap temperature to 50°C and prevent scalding, and Pressure Relief Valves to prevent tank over-pressurization. Gas installations require a compliance certificate to verify the work meets safety standards. We handle the compliance paperwork and coordinate with relevant authorities where required, and all new systems are backed by our Lifetime Labour Warranty on workmanship plus standard manufacturer warranties on the unit itself.

Blocked Drains

A drain blockage in North Willoughby typically starts as slow drainage from a single fixture and escalates to complete stoppage or backup into other areas if left unresolved. Fixed Today Plumbing locates the blockage using high-definition CCTV drain cameras, which allow us to see the exact obstruction type, depth, and condition of the surrounding pipe without excavation. This covers typical kitchen grease buildup, bathroom hair and soap accumulations, and external tree root intrusions; if the camera shows structural pipe failure or collapse, replacement or relining options are explained and scope is verified before any additional work proceeds.

Tree roots are a frequent cause of external drain blockages in established suburbs. Fine roots enter microscopic cracks in aging clay or terracotta pipes, then expand as they absorb moisture, trapping debris and eventually causing structural failure. Kitchen drains commonly block from Fat, Oil, and Grease (FOG) that solidifies as it cools, narrowing the pipe diameter and catching solid waste. Bathroom lines often restrict from hair and soap scum buildup over time.

High-pressure water jetting (hydro-jetting) is the standard clearing method for stubborn obstructions. Specialized nozzles fire water at controlled pressures to pulverize roots, scour grease from pipe walls, and restore the line to near-full capacity. For Sydney properties, drainage work within the property boundary is the owner's responsibility, while the sewer main is managed by Sydney Water. We confirm the boundary during assessment and coordinate with Sydney Water if the fault extends into the main.

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Leaking Taps

A dripping tap wastes water and increases bills, but the repair is usually straightforward once the cause is identified. In practice, we see worn washers and O-rings as the most common culprits in older compression-style taps, while ceramic disc cartridges fail in modern mixer taps. Fixed Today Plumbing replaces the failed component, tests for leaks, and confirms smooth operation before leaving. This covers typical tap drips and minor seepage; if the tap body has corroded or the spindle is damaged, replacement is recommended and quoted separately.

What often happens is a slow drip becomes a constant flow as the washer or cartridge deteriorates further. Ignoring it doesn't just waste water, it can cause staining on sinks and baths, and in some cases, prolonged moisture can damage cabinetry or flooring beneath the fixture. Addressing the leak early avoids both the wasted water cost and the risk of secondary damage.

For mixer taps with ceramic cartridges, replacement involves matching the correct cartridge type to the tap brand and model. We stock common cartridge types on the van and can source specialist parts where needed. All tap repairs are priced upfront once the fault is confirmed, and the work is backed by our workmanship warranty.

Roof & Gutter Repairs

Roof and gutter leaks allow water into areas it shouldn't reach, causing internal damage to ceilings, walls, and insulation if not addressed. Fixed Today Plumbing inspects the affected area to identify the entry point, which is often a cracked tile, failed flashing, or a gutter joint that has separated or corroded through. This covers typical residential roof plumbing faults; if structural roofing work is required (re-tiling, fascia replacement), we explain what falls within plumbing scope and recommend licensed roofing specialists for structural repairs.

Blocked gutters are a common precursor to leaks. When gutters fill with leaf litter and debris, water backs up and overflows, often finding its way under roof tiles or through gaps in the eaves. In heavy rain, a blocked gutter can discharge hundreds of litres directly against the fascia and into the roof cavity. Regular clearing prevents this, and we can combine gutter clearing with leak repairs where both are needed.

We use quality materials for gutter joints and flashing repairs to ensure a durable fix that withstands Sydney's weather patterns. Once repairs are complete, we test water flow during a simulated rain event where practical, or explain what to monitor during the next significant rainfall. All roof plumbing work is completed to meet Australian Standards and backed by our workmanship warranty.

Shower Repairs

Shower faults disrupt daily routines and often worsen if ignored. Common issues include dripping mixer taps, inconsistent water temperature, low pressure from a blocked showerhead, or leaks behind the tiles that saturate the wall cavity. We assess the visible symptoms, test water pressure and temperature control, and check for hidden leaks using moisture meters where needed. This covers typical mixer repairs and showerhead replacements; if testing reveals leaks within the wall that require tile removal or waterproofing repairs, scope is finalised and quoted before any invasive work starts.

A mixer that can't hold a consistent temperature usually has a worn cartridge or thermostatic element. In older properties, we sometimes see pressure imbalances between hot and cold supply lines, which causes the mixer to hunt for the set temperature. Low flow is often a clogged showerhead aerator or a partially closed isolation valve, both of which are quick fixes once identified.

Leaks behind tiles are more complex. Water that escapes through failed grout or a cracked tile can saturate the waterproof membrane and timber framing, leading to structural rot and mould growth if left unresolved. We locate the leak source, explain repair options (re-grouting, membrane patch, or full retiling and rewaterproofing), and provide a fixed quote for the work required. All shower repairs are verified with a water test before leaving.

Toilet Repairs

Toilet malfunctions range from minor annoyances to complete loss of function. A constantly running cistern wastes water and increases bills. A weak flush suggests a faulty flapper valve or partial blockage in the trap. A toilet that won't flush at all usually has a broken flush mechanism or a complete blockage in the waste line. Fixed Today Plumbing diagnoses the fault, replaces the failed component, and tests flush performance before leaving. This covers typical cistern and trap repairs; if the pan has cracked or the waste collar has failed, replacement is quoted separately.

What typically happens with a running toilet is the flapper valve deteriorates and no longer seals properly, allowing water to continuously leak from the cistern into the bowl. You'll hear it refilling intermittently throughout the day. It's a simple part replacement once identified, but ignoring it can waste thousands of litres over a few months.

For blocked toilets, we assess whether the obstruction is in the trap (visible from above) or further down the waste line. Trap blockages are usually cleared onsite without excavation. If the blockage is in the external sewer line, we use CCTV to locate it and determine the clearing method. All toilet repairs are priced upfront once the fault is confirmed, and we leave the toilet fully functional and tested.

Gas Fitting

Gas work requires licensing and strict safety protocols due to the risks associated with gas leaks and carbon monoxide. Fixed Today Plumbing handles all commercial and domestic gas fitting, from new appliance connections to leak testing and repairs. Every gas installation must undergo a pressure loss test to verify the system is gas-tight before it's recommissioned, and a compliance certificate is issued where required by NSW regulations. This covers typical domestic gas appliances and fixed installations; if commercial gas systems require specialist equipment or documentation beyond standard residential work, we explain the requirements and coordinate appropriate certification.

Gas leaks are identifiable by the distinctive "rotten egg" odour added to natural gas as a safety signal (the gas itself is odourless). Other warning signs include a hissing sound near appliances, dying vegetation over underground gas lines, or unusual soot buildup on burners. If you smell gas, the immediate action is to ventilate the area, avoid ignition sources (switches, flames, sparks), and call a duly licensed gas fitter. Do not attempt to locate the leak yourself.

We use combustible gas detectors and thermal imaging to locate leaks behind walls or in sub-floor areas where the source isn't immediately visible. Once the leak is found and repaired, the entire system is pressure-tested to meet Australian Standards (AS/NZS 5601.1) and a compliance certificate is provided where required. All gas work is carried out by licensed gas fitters and backed by our workmanship warranty.

Burst & Leaking Pipes

A ruptured pipe releases water at mains pressure, flooding floors, ceilings, and wall cavities within minutes if not isolated. Fixed Today Plumbing responds immediately to active leaks, shutting off water supply to contain the damage, then locating and repairing the failed section. We use electronic ultrasonic leak detection to find hidden bursts behind walls or under slabs without unnecessary excavation. This covers typical copper and PVC pipe failures; if the leak has caused significant water damage to internal finishes, we can recommend building restoration specialists once the plumbing repair is complete.

Burst pipes in Sydney properties are often caused by corrosion in older copper or galvanized steel pipes, water hammer (sudden pressure surges), or ground movement that stresses rigid pipe joints. In practice, we see burst hot water pipes more frequently than cold, because constant temperature cycling accelerates metal fatigue over time.

For hidden leaks that don't present as obvious flooding, we use moisture meters and thermal imaging to identify saturated areas, then ultrasonic equipment to pinpoint the leak location. This minimizes the amount of invasive work required. Once the pipe is repaired or replaced, we test water pressure across the system to verify integrity and check for any secondary leaks that may have been masked by the primary fault.

Strata Plumbing

Strata properties require coordination between lot owners, strata managers, and contractors to ensure plumbing work complies with building rules and doesn't disrupt other residents. Fixed Today Plumbing works with strata managers to schedule access, provide documentation suitable for strata records, and clarify responsibility boundaries between lot plumbing and common property systems. This covers typical strata repairs within individual lots and common area work where the body corporate has approved the scope; if the fault crosses the lot/common property boundary, we explain who is responsible for each component and coordinate with strata where needed.

A common scenario in strata buildings is a leak that affects multiple units. Determining whether it originates in a lot, the common property riser, or the roof requires investigation across several areas. We work with strata managers to access the affected levels, use CCTV and leak detection equipment to locate the source, and provide a report that clarifies responsibility and quotes the repair cost.

Strata work often involves restricted access time windows, parking limitations, and building entry protocols. We confirm these requirements when booking, arrange the necessary approvals, and bring identification and insurance certificates to site as requested. All work is documented with photos and written scope confirmation, and receipts are provided in a format suitable for strata records and owner reimbursements.

General Plumbing

Fixed Today Plumbing handles the full range of residential plumbing services across North Willoughby, from minor tap repairs to complete bathroom renovations and water supply upgrades. The process starts with a clear explanation of what you're experiencing, followed by onsite assessment to confirm the cause, then a fixed-price quote that covers the work, parts, and any access or cleanup requirements. This includes typical maintenance, repairs, and installations; if the scope changes once work begins (for example, hidden damage is uncovered), we stop, explain the new findings, and provide an updated quote before continuing.

General plumbing covers everything that isn't an immediate emergency but still affects your home's function and comfort. This includes fixing dripping taps, replacing aged fixtures, upgrading old galvanized pipes to copper or PEX, installing new appliances that require water or drainage connections, and maintaining hot water systems to extend their lifespan. The work is scheduled around your availability, and we confirm arrival windows once booking is locked in.

All general plumbing is completed to Australian Standards, with appropriate materials for the application (copper for hot water, PVC for drainage, PEX for flexibility in tight spaces). We test the system after installation to confirm function, explain what's been done and what to monitor, and provide documentation where needed for warranties or compliance. The work is backed by our Lifetime Labour Warranty on workmanship.

Commercial Plumbing

Commercial properties have different expectations than residential work. Downtime affects revenue, compliance requirements are stricter, and plumbing systems are typically larger and more complex. Fixed Today Plumbing offers commercial plumbing services for offices, retail, hospitality, and light industrial sites across North Willoughby and the broader North Shore, with scheduling that minimizes disruption to business operations. This covers routine maintenance, repairs, and installations; if the work requires after-hours access or site-specific safety inductions, we coordinate those requirements when booking.

Commercial plumbing often involves managing risk and maintaining compliance paperwork. Backflow prevention devices require annual testing and certification. Grease traps in hospitality venues need regular servicing to prevent trade waste violations. Hydraulic systems in multi-storey buildings require pressure testing and documentation for building compliance. We handle the testing, provide the required certificates, and keep records that satisfy council and insurer requirements.

For larger commercial projects or planned maintenance contracts, we can provide detailed scopes, project timelines, and staged pricing that aligns with your budget and operational needs. All commercial work is documented with photos, compliance certificates where required, and invoices suitable for business accounting and audit requirements.

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Emergency Plumbing FAQ's in North Willoughby

The questions below reflect what North Willoughby residents commonly ask when facing plumbing emergencies. Each answer is grounded in operational reality and explains what happens next, rather than coaching diagnosis or repair.

What qualifies as a plumbing emergency?

A plumbing emergency is any fault creating immediate risk of property damage, safety hazards, or loss of essential services. This includes burst pipes actively flooding, gas leaks with a detectable odour, sewer backups into living areas, and complete hot water failure in winter. If the fault can wait until standard hours without causing harm or major disruption, it's treated as a standard booking with a confirmed arrival time.

How quickly can you reach North Willoughby for an emergency?

We dispatch from our West Sydney hub to reach North Willoughby and the broader North Shore within typical emergency response windows. Urgent jobs are sent out first, and the nearest available properly licensed plumber is allocated once you call. An ETA is provided at booking, with updates sent if traffic or prior job timing affects arrival. Response speed depends on current workload, traffic conditions, and the plumber's starting location.

Do you charge a call-out fee in North Willoughby?

Call-out fee policies vary by service area and job type. For North Willoughby, confirm the call-out fee status when you book, as some situations include the fee within the overall quote while others charge it separately. The call-out fee and how it's applied are explained clearly before dispatch is confirmed, so you know the full cost structure upfront with no surprises when the plumber arrives.

Can you provide a quote over the phone?

Phone quotes are rarely accurate because the fault's cause, access requirements, and parts needed can only be confirmed onsite. We provide general guidance on what typically affects cost (scope, parts, access, time on site), but the fixed-price quote is given after the plumber assesses the actual fault and explains the work required. You approve the quote before work starts, and the price doesn't change unless scope changes and you approve the revised quote.

What should I do immediately if a pipe bursts?

Shut off the water at the meter or isolation valve to stop flow, then call a fully NSW-licensed plumber. Move belongings away from the problem area to limit damage, and contain water spread with towels or buckets where safe to do so. Do not attempt to repair the burst yourself. Once the plumber arrives, they isolate the leak, assess the damage, and provide an upfront quote for permanent repair.

Are your plumbers licensed and insured?

Yes. All attending plumbers hold NSW licensing for plumbing, drainage, and gas fitting (our business licence is 305428C). We're fully insured with Public Liability, which applies if accidental property damage occurs during work, and Workers Compensation, which relates to workplace injuries on the job. Police checks and background checks are completed for all technicians, and they can identify themselves before entering your property.

What's included in the emergency service?

Emergency service includes immediate dispatch, onsite diagnosis, isolation of the fault to make it safe, and a fixed-price quote for permanent repair. If you approve the quote, the plumber completes the work, tests the system to verify function, and cleans up the work area. The quote covers labour, parts, and travel. If diagnostic findings reveal additional work beyond the immediate fault, that's explained and quoted separately before proceeding.

Do you guarantee your emergency repairs?

Yes. All emergency repairs are backed by our Lifetime Labour Warranty on workmanship, which covers the quality and durability of the work performed. Manufacturer warranties apply to parts and fixtures separately. If a fault develops related to workmanship, we return and rectify it at no additional cost. The warranty is explained in plain English when you approve the quote, so you understand what's covered and for how long.

Can you fix hot water systems after hours?

Yes. Hot water faults are treated as emergencies when they create safety risks (gas leaks, electrical faults) or occur during winter when cold water bathing isn't practical. The plumber assesses the system onsite, determines whether it can be repaired or requires replacement, and provides a fixed quote. If a new unit is needed, we source and install it as quickly as parts availability allows, often achieving same-day or next-day installation for common models.

How do strata emergencies work in North Willoughby?

Strata emergencies require coordination with the strata manager, especially if the fault crosses lot and common property boundaries. We liaise with the manager to arrange access, clarify responsibility, and provide documentation suitable for strata records. If the fault affects multiple lots, we investigate to identify the source, explain who is responsible for the repair, and quote the work once scope and responsibility are confirmed. Payment and approval protocols follow the strata's standard process.

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