Blocked Drain FAQ's in North Willoughby
What causes drains to block in North Willoughby properties?
Drainage blockages typically result from grease and fat solidifying in kitchen lines, hair and soap scum binding in bathroom drains, or tree roots entering older underground pipes through cracks. In some cases, foreign objects like sanitary products or wipes are flushed and lodge in the pipe. Over time, these materials accumulate and restrict flow until water drains slowly or backs up entirely.
How do you locate a blockage without digging up the yard?
We use a CCTV drain camera to inspect the pipe from the inside. The camera is fed into the line through an access point such as an inspection opening or a floor waste, and it transmits live vision showing the blockage type, location, and condition of the pipe. This allows us to determine the correct clearing method without excavation or guesswork.
What's the difference between hydro jetting and a drain snake?
High-pressure water jetting (hydro jetting) uses a specialised nozzle that fires water at high pressure to scour grease, sludge, and small root masses from pipe walls. A mechanical drain snake (auger) is a flexible cable that hooks or breaks up solid obstructions. Jetting is effective for soft blockages, while a snake works better for retrieving foreign objects or breaking up compacted material.
Will clearing a drain blockage damage my pipes?
When performed correctly using appropriate equipment, drain clearing does not damage pipes. CCTV inspection is used first to confirm pipe condition and blockage type, which guides the clearing method. High-pressure jetting is calibrated to suit the pipe material and diameter, and mechanical clearing is done carefully to avoid forcing obstructions deeper or stressing fragile sections.
How long does it take to clear a typical drain blockage?
A straightforward blockage in an accessible line usually takes one to two hours, including camera inspection, clearing, and testing. Complex blockages involving root intrusion, multiple affected lines, or difficult access may take longer. Timeframe is confirmed once the initial assessment is complete and the blockage location and type are identified.
What should I do if a drain blocks after hours?
If water is backing up into living areas or you're unable to use essential fixtures like toilets or sinks, call for an emergency dispatch. Urgent drainage jobs are sent out immediately, and an ETA is provided when the booking is confirmed. If the blockage is inconvenient but not causing active backup, a same-day standard booking may be more appropriate.
Is there a call-out fee for blocked drain work in North Willoughby?
Call-out fee arrangements vary by service area. Confirm the call-out fee status when booking your appointment, as some areas have no call-out fee while others apply a standard service call charge. The call-out fee (if applicable) is disclosed upfront, and a fixed-price quote for the clearing work is provided once scope is confirmed on site onsite.
What if the CCTV check shows pipe damage?
If inspection reveals cracks, collapses, or severe root intrusion, we explain what that means for the drainage system and provide options such as pipe relining or targeted excavation and replacement. You're provided with a separate quote for structural repairs, and work only proceeds if you approve the additional scope and cost. Clearing the immediate blockage can often proceed first if safe to do so.
Can tree roots be cleared permanently?
Tree roots can be cut back using high-pressure jetting or mechanical cutting, which restores flow temporarily. However, roots regrow if the entry point (a crack or joint) remains open. For a long-term solution, pipe relining seals the cracks and joints from the inside, preventing roots from re-entering. We explain both options and their expected longevity once the CCTV check confirms root intrusion.
Do I need to be home during the drain unblocking?
Access to the affected drains and any inspection openings is required, so someone needs to be present to grant entry and show the plumber where the issue is occurring. If the blockage is in an external line with accessible inspection points and you're comfortable providing access instructions remotely, we can discuss arrangements when you book.
