Emergency Plumbing FAQ's in Mona Vale
Emergency plumbing decisions are easier when you know what will happen next, how pricing is handled, and what arrival actually looks like. These are common questions we hear from Mona Vale locals, with straight answers based on how our service is run. If you need to book, call our 24/7 line and we'll confirm urgency and the next step.
How quickly can you get an emergency plumber to Mona Vale?
Fixed Today Plumbing arranges immediate dispatch for emergencies in Mona Vale, then allocates the nearest available technician from our localised dispatch points across Sydney. Arrival timing depends on current bookings and traffic conditions. We provide clear arrival communication, including ETA updates where possible, and confirm technician identity on arrival before entry.
Do you charge a call-out fee in Mona Vale?
No, we do not charge a call-out fee in Mona Vale. Work is still quoted after an onsite assessment, because the cause, access, and required parts need to be confirmed before pricing can be fixed. Once the scope is clear, we provide fixed, transparent pricing and the Fixed Price Guarantee means the price quoted is the price paid.
How do you price emergency plumbing work?
Emergency plumbing is priced with fixed, upfront pricing (priced by the job, not by the hour) once the scope is verified onsite. The price can change depending on what's found, including access, the extent of damage, and parts needed, but you will receive the fixed-price quote before work starts so you can decide with the facts.
Are your emergency plumbers licensed, insured?
Yes. Fixed Today Plumbing is fully licensed in NSW for Plumbing, Drainage, and Gas Fitting, and all attending technicians are fully licensed NSW plumbers. We are adequately insured with comprehensive Public Liability and Workers Compensation. In plain English, this helps protect you if accidental property damage occurs during work, and covers workplace injuries on the job.
What should I do while waiting for the plumber during an emergency?
The safest step is to keep people clear of the impacted area and make access easy for the attending technician. If there is an active leak and it is safe to do so, turning off the water supply can reduce damage. Once onsite, we confirm the cause, explain the options, and provide a fixed-fee quote before starting.
Do you charge extra for after-hours emergencies?
We provide 24/7 Emergency support for residential and commercial clients, and urgent work is dispatched immediately. The final cost depends on the scope and what's required onsite, including urgency and parts, but pricing is still provided upfront as a fixed-price quote before work starts. If you have questions, we can explain what's included when booking.
What emergency plumbing problems do you handle most often?
Fixed Today Plumbing handles emergency plumbing issues such as broken pipes, blocked drains and toilets, sewer overflows, hot water service failures, and gas leaks. The exact repair depends on what's found during diagnosis. If inspection shows the issue is broader than the initial symptom, we explain the options and confirm scope before any additional work proceeds.
Will you provide an on-site quote for an emergency?
Yes. An onsite assessment is the practical way to confirm what has failed and what's required to fix it safely. After diagnosis, we provide fixed, upfront pricing with no hidden fees before starting work. Quotes are valid for one month from the date issued, which gives you a clear written baseline for decision-making.
Do you work with strata and property managers in Mona Vale?
Yes. We can coordinate with property managers, strata, or tenants for access and work around constraints such as strata rules, restricted parking, or booking windows when disclosed. This is especially useful when an emergency affects multiple occupants. Once onsite, we confirm responsibility and scope as clearly as possible, then provide fixed clear pricing before starting.
What warranty applies to emergency plumbing repairs?
Emergency plumbing repairs completed by Fixed Today Plumbing are backed by a Lifetime Labour Warranty on all workmanship. That warranty applies to the labour component of the work we complete. Any hardware or appliances installed are covered by standard manufacturer warranties. We also test and verify outcomes before leaving, so the repair is confirmed on the day.