Frequently Asked Questions: Plumbing in Davidson
These are the questions Davidson residents ask most often when booking plumbing services. If your question isn't covered here, call 1800 349 338 and we'll clarify what's involved before you commit.
What does your insurance actually cover for me as the property owner?
We carry Public Liability insurance, which protects you if accidental property damage occurs during our work, and Workers Compensation, which covers workplace injuries on the job. Both policies are current and maintained as part of our licensing obligations in NSW.
How much does a plumber cost in Davidson, and do you charge a call-out fee?
Cost depends on the scope of work, site access, and parts required. We provide a fixed-fee quote after assessing the job onsite, so you know the total cost before work starts. Call-out fee status varies by suburb; confirm that detail when booking to avoid surprises.
How quickly can you reach Davidson for an emergency?
We dispatch from local hubs across Sydney's North Shore, with direct access to Davidson via the Pacific Highway and Warringah Road. Urgent jobs are sent out first, and we provide an ETA when you call. Arrival timing depends on current workload and traffic conditions through Frenchs Forest.
Do I need to diagnose the problem before calling?
No. Describe what you're seeing (leaks, blockages, no hot water, unusual sounds) and we'll assess the fault onsite. You don't need to troubleshoot or identify the cause yourself; that's what the first visit is for.
What's included in your Lifetime Labour Warranty?
If a repair fails due to our workmanship, we return and fix it at no additional labour cost. The warranty covers our work only; it does not cover manufacturer defects in parts or damage caused by external factors after we leave.
Why do Davidson properties get so many root blockages?
Many Davidson homes back onto Garigal National Park or have large established eucalypts near sewer lines. Tree roots seek moisture and enter cracks in aging terracotta or clay pipes, then expand over time and trap debris. camera inspection shows the extent of root intrusion and whether relining or clearing is the right approach.
Can you fix a drain blockage without digging up the yard?
In most cases, yes. High-pressure water jetting clears blockages without excavation. If the pipe is structurally damaged, trenchless relining creates a new internal pipe without digging, preserving driveways, landscaping, and established trees. Excavation is only required when the pipe has collapsed or relining is not feasible.
Do you provide same day service for non-emergency jobs?
Same-day service is available for most standard plumbing enquiries, subject to technician availability and current workload. When you call, we confirm whether a same-day visit is possible or schedule the next available appointment that suits your availability.
What should I do if I smell gas?
Turn off the gas supply at the meter if safe to do so, ventilate the area by opening windows and doors, and avoid operating electrical switches or ignition sources. Call us immediately for emergency dispatch. We'll send a licensed gas fitter to locate and repair the leak, then test the system to confirm it's safe before reconnissioning.
Can you provide documentation for strata or rental properties?
Yes. We provide receipts, invoices, and compliance certificates suitable for landlords, agents, strata managers, and building inspection purposes. If you need specific documentation formats or additional detail, let us know when booking and we'll arrange it.