Plumbing FAQ's in Guildford
Residents and businesses in Guildford often ask similar questions about plumbing services, pricing, response times, and what to expect during a job. We've answered the most common questions below. If your question isn't covered, call us on 1800 349 338 and we'll explain the process and next steps.
Do you charge a call-out fee for Guildford jobs?
Call-out fee status varies by service area and job type. Confirm the call-out fee status when booking so you know the full cost structure before the technician is dispatched. Our pricing is fixed and upfront once scope is clarified onsite, so you'll know the total cost before any work starts.
How quickly can you respond to emergencies in Guildford?
Urgent jobs are sent out first, with the nearest available technician allocated from our West Sydney hub. We provide an ETA when you book and update you if traffic or current job timing changes the arrival window. Response timing depends on current bookings, traffic conditions, and technician availability at the time you call.
What's included in your upfront fixed-price quote?
Our fixed-price quote covers labour, parts, and any access or reinstatement work required to complete the job as scoped. The price is by the job, not by the hour, so you know the full cost before work starts. If inspection reveals additional issues outside the original scope, we explain the options and provide a separate quote before proceeding.
Are your plumbers licensed to work in Cumberland Council area?
Yes. All attending technicians are licensed plumbers (NSW) (Licence 305428C) and authorised to perform plumbing, drainage, and gas fitting work across Cumberland Council's jurisdiction, including Guildford. We're fully insured with Public Liability and Workers Compensation, and all work complies with Australian Standards and local authority requirements.
What causes blocked drains in older Guildford properties?
Older Guildford homes, particularly those near established street trees, commonly experience tree root intrusion in terracotta or clay drainage lines. Fine roots enter microscopic cracks, expand over time, and trap debris until flow is restricted. Kitchen lines often block due to grease buildup. We use camera inspection to identify the cause, then clear it with hydro-jetting or recommend relining if the pipe is structurally damaged.
How long does a typical hot water installation take?
A straightforward water heater replacement (like-for-like, no compliance upgrades needed) typically takes 2 to 4 hours, depending on the system type and access. If compliance upgrades are required (tempering valve installation, gas line modifications, or electrical work), this extends the timeframe. We confirm the expected duration when providing the fixed quote so you can plan accordingly.
What should I do if I smell gas in my Guildford home?
If you smell gas (the distinctive "rotten egg" odour), turn off the gas at the meter if safe to do so, ventilate the area by opening windows and doors, don't operate electrical switches or create sparks, then leave the property and call a licensed gas fitter immediately. We dispatch urgently for suspected gas leaks and use detection equipment to locate and repair the source.
Can you work around strata or rental access requirements?
Yes. We can coordinate with property managers, strata committees, or tenants for access, follow site induction procedures, and provide documentation suitable for strata maintenance logs or agent records. Disclose any access constraints (booking windows, parking restrictions, key collection) when booking so we can plan accordingly.
What's the difference between your warranty and manufacturer warranty?
Our Lifetime Labour Warranty covers the workmanship (the repair or installation work we perform). Manufacturer warranties cover the hardware or appliance itself (hot water tanks, taps, mixers, etc.) and are provided by the manufacturer, typically ranging from 1 to 10 years depending on the product. Both warranties apply to all work we complete.
Do you handle commercial plumbing as well as residential?
Yes. We provide commercial plumbing services to retail, hospitality, healthcare, and industrial properties in Guildford, including blocked drains, hot water installations, gas fitting, backflow prevention testing, and compliance work. We schedule around your business hours where possible and provide documentation suitable for maintenance logs and compliance records.