Blocked Drain FAQ's in Glenhaven
What causes blocked drains in Glenhaven properties?
Blocked drains in Glenhaven typically result from grease and food debris in kitchen lines, hair and soap scum in bathrooms, or tree roots entering aging clay and terracotta sewer pipes. Properties with established landscaping are particularly prone to root intrusion, where roots seek moisture and enter hairline cracks, expanding over time and trapping debris until the line backs up.
How do you clear a clogged drain without damaging the pipes?
We start with a CCTV drain camera inspection to confirm the blockage type and location, then select the clearing method that suits the pipework. High-pressure water jetting is effective for grease, roots, and debris without damaging the pipe walls. For solid foreign objects, we use mechanical tools to retrieve or break up the obstruction. If structural damage is present, we explain repair options before proceeding.
What's included in your fixed-price drain cleaning quote?
Our fixed-price quote covers the full scope confirmed during the initial assessment: CCTV inspection to locate the blockage, high-pressure jetting or mechanical clearing to restore flow, and verification testing to confirm drainage is working. If the camera reveals structural damage beyond the initial blockage, we provide a separate fixed quote for repair or relining before any additional work starts.
Do you charge a call-out fee for blocked drains in Glenhaven?
Call-out fee arrangements vary by suburb and job type. When you book, we'll confirm the call-out fee status for Glenhaven and explain how it applies to your specific situation. Our pricing is transparent, and the fixed quote provided onsite covers the work scope with no hidden fees or hourly rate surprises at the end of the job.
How quickly can you attend a blocked drain emergency in Glenhaven?
We dispatch from West Sydney hubs, with urgent jobs sent out first and the nearest available licensed and insured plumber allocated to your property. An ETA is provided when you book based on current job schedules and traffic conditions. We're available 24/7 for emergency drainage issues, and when we arrive depends on how many jobs are ahead of yours and road conditions at the time.
Can tree roots be removed from sewer pipes without digging?
Tree roots can be cleared using high-pressure water jetting, which cuts through root masses and scours the pipe walls. For severe root intrusion or structural damage, trenchless pipe lining creates a seamless repair inside the existing pipe without excavation. We confirm the pipe condition using CCTV inspection, then explain whether clearing alone will resolve the issue or if relining is needed for long-term protection.
What should I do if my drain is backing up right now?
Stop using all water fixtures connected to the affected drain to prevent overflow and further backup. If sewage is backing up inside the house, this is an emergency and requires immediate professional attention to limit damage and restore sanitation. Call us to book an urgent assessment, and we'll dispatch a licensed plumbing professional to isolate the blockage, clear the line, and confirm what caused the backup.
How do I know if a blocked drain is just debris or a damaged pipe?
A CCTV drain camera inspection reveals the blockage type, location, and pipe condition in one assessment. If the camera shows debris only, we clear it and verify flow is restored. If structural damage such as cracks, root intrusion, or collapsed sections is present, we explain the repair options (replacement or relining) and provide a fixed quote before any additional work proceeds.
Are your plumbers licensed and fully insured for drainage work?
All attending technicians are properly licensed plumbers in NSW (Licence 305428C), and Fixed Today carries full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation covers workplace injuries onsite. We provide documentation and compliance certificates where required for regulated drainage work.
What's the difference between a drain blockage and a damaged sewer line?
A drain blockage involves debris, grease, or roots obstructing flow inside an otherwise intact pipe. Clearing the blockage restores drainage. A damaged sewer line has structural issues such as cracks, root intrusion, or collapsed sections that allow soil infiltration and recurrent blockages. CCTV inspection confirms which situation applies, and we explain whether clearing alone will resolve the issue or if repair work is needed for a permanent fix.
