Blocked Drain FAQs in Dural
What causes blocked drains in Dural properties?
Blocked drains in Dural properties often result from tree root intrusion in older terracotta or PVC pipes, as fine roots enter microscopic cracks seeking moisture and expand over time. Fat, oil, and grease buildup in kitchen lines is another common cause, as it solidifies and traps debris. Hair, soap scum, and foreign objects like sanitary products also contribute to blockages in bathroom and laundry drains.
How do you clear a clogged drain without damaging the pipes?
We use high-pressure hydro-jetting at controlled pressures between 3,000 and 5,000 PSI to scour debris and root masses from pipe walls without damaging the pipe structure. A CCTV CCTV check is performed first to confirm the blockage type and depth, so we select the appropriate clearing method. For foreign objects or specific obstructions, mechanical drain snakes are used. The camera footage verifies the blockage is cleared and the pipe is intact.
What should I do if my sewer line backs up into the house?
Stop using water immediately to prevent further backup, and call a licensed plumbing technician to assess and clear the blockage. Do not attempt to clear a sewer backup yourself, as it involves health risks and can worsen the issue. We dispatch immediately for sewer backups in Dural, locate the blockage using CCTV diagnostics, and clear it with hydro-jetting or mechanical tools. Once flow is restored, we explain what caused the blockage and provide options for any follow-up work if structural damage is found.
How long does it take to clear a clogged drain?
Clearing a typical blockage in an accessible line usually takes one to two hours, including CCTV inspection, clearing, and verification. The timeframe depends on the blockage type, depth, and access to the affected section. If the blockage is deep in the main sewer line or requires excavation, the job may take longer. We confirm the expected timeframe after the initial assessment and keep you updated throughout the job.
Can tree roots be removed from pipes without digging?
Yes, in most cases. High-pressure hydro-jetting can pulverise root masses and clear them from the pipe without excavation. If the roots have caused structural damage or the pipe has collapsed, trenchless pipe relining is often the solution. Relining involves inserting a resin-saturated liner into the damaged pipe and curing it to create a seamless, durable pipe within the old one. This avoids digging up driveways, gardens, or permanent structures.
What is included in your fixed-price quote for drain clearing?
Our flat-rate quote for drain clearing includes CCTV camera inspection to locate and confirm the blockage, clearing using hydro-jetting or mechanical tools, verification that flow is restored, and cleanup of the work area. If the inspection reveals structural damage requiring relining or repair, we explain the options and provide a separate quote for that work. The price quoted is the price you pay, with no hidden fees or surprise charges.
Do you service properties on septic systems in Dural?
Yes, we service properties on septic systems. Many Dural properties on large acreage blocks use septic tanks rather than sewer connections, and we're familiar with the local system layouts. We can clear blockages in the waste line between the house and the septic tank, and we advise on septic tank pumping schedules where relevant. If the septic system itself needs maintenance or repair, we can coordinate with septic specialists where needed.
How do I know if a drain blockage is urgent?
A clogged drain is urgent if wastewater is backing up into the house, multiple fixtures are affected, or you notice sewage odours inside the property. Slow drainage in a single fixture is less urgent but should still be addressed promptly to prevent a full blockage. If you're unsure, call us to describe the symptoms, and we'll confirm whether immediate dispatch is needed or if the job can be scheduled for the next available window.
What is the call-out fee for Dural?
Many service areas have no call-out fee, but call-out fee status varies by suburb. When you book, confirm the call-out fee status for Dural and whether it is waived if you proceed with the quoted work. We provide a fixed-price quote after assessing the job onsite, and the final price includes all labour, materials, and diagnostics with no hidden charges.
Can you provide documentation for insurance or strata records?
Yes, we provide receipts, invoices, and job documentation suitable for landlords, agents, strata, and insurance claims. This includes photos of findings where helpful, scope confirmation, and compliance certificates for regulated work such as gas fitting or backflow prevention. All documentation is provided before leaving, and we can coordinate with property managers or body corporate representatives where required.
