Plumbing FAQ's in Dulwich Hill
Common questions about plumbing services in Dulwich Hill. If your question isn't covered here, call 1800 349 338 and we'll explain the process and options for your situation.
Do you charge a call-out fee for Dulwich Hill?
Call-out fee status varies by suburb and job type. When you book, confirm whether a call-out fee applies to your address in Dulwich Hill. If a call-out fee is charged, it typically covers the travel and initial assessment, and is explained upfront before we dispatch. For many service areas, no call-out fee applies.
How quickly can you respond to emergencies in Dulwich Hill?
Urgent jobs are dispatched immediately from local Sydney hubs. We provide an ETA when you book, typically within a few hours for most Inner West addresses depending on current workload and traffic. Same-day service is available for routine plumbing and gas enquiries. Arrival timing depends on booking volume and access conditions on the day.
What causes blocked drains in older Dulwich Hill homes?
Blocked drains in older Dulwich Hill properties are commonly caused by tree root intrusion into terracotta or cast iron pipes, or grease and debris buildup in kitchen lines. Roots enter through hairline cracks and expand over time, trapping solid waste. A CCTV CCTV inspection locates the blockage and shows whether it's a simple obstruction or structural damage requiring pipe repair.
Can you handle plumbing in Federation and Victorian homes?
Yes. We work regularly in Dulwich Hill's period homes, where original fixtures, terracotta drainage, and galvanised steel pipes are common. We take care around finished surfaces and confirm access constraints before starting. If parts need sourcing to match heritage fixtures, we explain the lead time and options before proceeding.
What's included in your fixed price quote?
The fixed-price quote includes the repair, parts, labour, and verification prior to leaving. The price is by the job, not by the hour, and is provided upfront after confirming the scope onsite. No hidden fees or surprise add-ons appear at the end. If inspection reveals additional work, we explain the options and quote separately before proceeding.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship on all repairs and installations we complete. If a defect in our work causes a failure, we return and fix it at no additional labour cost. The warranty does not cover wear and tear, misuse, or damage from external factors. Manufacturer warranties apply separately to all hardware and appliances we supply.
Do you provide documentation for strata and rental properties?
Yes. We can provide receipts, invoices, and job documentation suitable for landlords, agents, strata committees, and business records. For compliance work such as gas fitting or drainage repairs under Sydney Water jurisdiction, we issue the required certificates where applicable. Let us know when booking if documentation is needed for property management or compliance purposes.
What should I do if I smell gas in my Dulwich Hill property?
If you smell gas, turn off the gas at the meter if you can access it safely, ventilate the area by opening windows and doors, and avoid using electrical switches or open flames. Call 1800 349 338 for immediate dispatch. Our licensed gas fitters carry leak detection equipment and can locate the source and make the system safe on the first visit.
Can you install a new hot water unit on the same day?
Same-day installation is available for most residential hot water systems in Dulwich Hill when the replacement unit is in stock and access permits. We confirm system sizing, fuel type, and installation requirements under AS/NZS 3500 standards before quoting. If the unit needs ordering or compliance work is required, we explain the lead time and arrange installation once the system arrives.
How do you protect floors and finishes during plumbing work?
We use drop sheets or protective covers in work areas to protect floors and surfaces. Boot covers or clean shoe covers are worn in homes when requested or when conditions require it. We isolate the work area where practical and clean up at the end of the job, removing debris generated by the work. If you have specific concerns about finishes, let us know when booking.