Plumbing FAQ's in Croydon
Emergency plumbing situations are stressful, and it's natural to have questions before booking. We've answered the most common enquiries from Croydon residents below. If your question isn't covered, our phone line is open 24/7.
Should I attempt a plumbing repair myself or hire a professional?
Minor issues like replacing a tap washer can sometimes be handled with a tutorial, but there's no guarantee it will work or last. DIY plumbing can void appliance warranties, complicate future building inspections, and create additional faults if connections aren't sealed correctly. Gas plumbing, drainage work, and hot water installations must be performed by licensed professionals due to safety and compliance requirements. For peace of mind and a durable fix, we recommend booking a licensed Croydon plumber.
How much does emergency plumbing cost?
Plumbing costs depend on the fault type, access difficulty, time on site, and parts required. We provide a fixed-price quote after assessing the job onsite, so you know the cost before work starts. The quote includes labour, parts, and testing; there are no hourly rate surprises or hidden fees. Most emergency repairs are straightforward and completed within a few hours, keeping costs manageable. Confirm the call-out fee status when booking, as it varies by location.
What types of emergency plumbing do you handle?
We manage all urgent residential and commercial plumbing situations, including ruptured pipes, gas leaks, blocked drains causing backflow, sewage overflows, hot water service failures, leaking taps and toilets, and roof or gutter leaks during heavy rain. If you're unsure whether your situation requires immediate attention, a short call is enough to confirm urgency and arrange dispatch.
Do you provide quotes over the phone or onsite?
All jobs in the 2132 postcode require onsite assessment to confirm scope and provide accurate pricing. Quoting over the phone is risky without seeing the affected area, access constraints, and existing pipework. We'll visit your property, assess the fault, explain the options, and provide a fixed-price quote before starting work. You can decide whether to proceed once the price is confirmed.
What do licensed plumbers do during an emergency callout?
Licensed plumbers are trained to diagnose faults, isolate affected systems to prevent further damage, and perform repairs that meet Australian Standards. During an emergency callout, we assess the situation, explain what's causing the problem, confirm the repair approach, and provide a fixed-price quote. After completing the work, we test the system to ensure it's functioning safely and explain what was done.
How do I temporarily manage a running toilet while waiting for a plumber?
A running toilet usually indicates a faulty flapper valve or fill valve inside the cistern. You can temporarily stop water flow by turning off the isolation valve at the wall behind the toilet, but this leaves the toilet unusable until repaired. For a lasting fix, contact us to assess and replace the faulty components. We'll confirm the cause onsite and provide a fixed price quote before proceeding.
How do you fix a leaking shower?
Leaking showers can result from a worn shower head, damaged tap cartridges, or failed waterproofing behind tiles. A surface leak is often inexpensive to repair, but if water is seeping behind the wall, the damage can be extensive. We conduct leak testing to identify the source, then explain the repair options and provide a fixed-price quote. In some cases, shower base replacement or waterproofing work is needed to prevent ongoing leaks.
Do you service the entire Croydon area?
We service all properties within the 2132 postcode and surrounding Inner West suburbs. Fixed Today Plumbing operates across the entire Sydney metropolitan region, dispatching from local hubs to ensure reliable response times. If you're unsure whether we cover your location, a brief call is enough to confirm availability and arrange booking.
Can you clear blocked drains in Croydon?
Yes. Fixed Today has a team trained specifically to clear blocked drains using high-pressure water jetting and CCTV drain cameras to locate and remove obstructions. We assess the blockage type, confirm the clearing method, and provide a fixed-price quote before starting work. If CCTV check reveals structural damage, we'll explain the options and confirm scope before any additional work proceeds.
How quickly can you arrive for an emergency?
Urgent jobs are dispatched immediately to the nearest available technician from our local Sydney hubs. Arrival timing depends on current bookings, traffic conditions, and your location within the service area. We provide an ETA when booking and update you if conditions change. For non-urgent work, we schedule appointments at a time that suits you, ensuring we bring the right tools and parts to complete the job efficiently.
