Plumbing FAQ's in Cronulla
Common questions about emergency plumbing in Cronulla. If your question isn't covered, call 1800 349 338 for immediate assistance.
How quickly can you respond to emergencies in Cronulla?
We dispatch immediately for emergencies, with the nearest available technician allocated from our West Sydney hub. An ETA is provided when booking, and arrival timing depends on current bookings and traffic conditions. Urgent jobs like burst pipes, gas leaks, and blocked drains backing up are sent out first.
Do you charge a call-out fee in Cronulla?
Call-out fee policy varies by suburb and job type. Confirm the call-out fee status when booking. Once onsite, we provide a fixed-price quote before starting work, with no hidden fees. The price quoted is the price paid.
What does your fixed pricing include?
The fixed price covers labour, parts, and the work described in the quote. Inclusions and exclusions are explained in plain English before work starts. If onsite inspection shows additional work is needed, scope is confirmed on site and quoted separately before proceeding. You decide once scope is clarified and the fixed price is provided.
Are your plumbers licensed to work in Cronulla?
All attending technicians are NSW-licensed plumbers (Licence 305428C). We're comprehensively insured with Public Liability and Workers Compensation, with police and background checks completed for all technicians. We wear uniforms and can identify ourselves before entry.
What should I do if I smell gas?
Open windows, avoid operating electrical switches or flames, and call immediately for emergency dispatch. Do not attempt to locate the leak yourself. Our licensed gas fitters arrive with combustible gas detectors to locate and repair the fault safely.
Can you clear blocked drains on the same day?
Same-day drain unblocking is available when booked early, with CCTV check included to diagnose the underlying cause. If inspection shows structural pipe damage, options are explained and scope is confirmed before any additional work proceeds.
What warranty do you provide on plumbing work?
All work is backed by our Lifetime Labour Warranty on workmanship, with standard manufacturer warranties on all hardware and appliances. The warranty covers defects in workmanship; it does not cover damage from misuse or normal wear and tear.
Do you service strata properties in Cronulla?
We service strata and commercial properties, with clear documentation suitable for maintenance logs and compliance records. We follow site requirements like inductions and sign-in procedures where required, and coordinate access with property managers or strata where needed.
How do I fix a running toilet?
A running toilet often indicates a leaky flapper or faulty fill valve inside the cistern. If the fault isn't obvious or you're unsure, call for assessment. We diagnose the cause, explain the fix, and provide a flat-rate quote before starting work.
Can you install hot water systems on the same day?
Same-day installation is available when booked early and the system is in stock. We install electric, gas, and heat pump systems to AS/NZS 3500 standards, with mandatory Tempering Valves and Pressure Relief Valves included. After installation, we test flow rates and verify temperature settings.