Plumbing Questions from Arcadia Residents
These are the questions we're asked most often by Arcadia residents. If your question isn't covered here, call us and we'll explain what's involved for your specific situation.
Do you charge a call-out fee for Arcadia?
Call-out fee status varies by suburb and service type. When you call to book, confirm whether a call-out fee applies to your postcode and whether it's waived if you proceed with the quoted work. Our fixed-price model means the quote covers the job, not the hours, and the price doesn't change once agreed.
How quickly can you get to Arcadia today?
Urgent jobs are sent out first, with the nearest available technician allocated from local dispatch points across Sydney. We provide an ETA when you book, and we update you if traffic or prior jobs affect arrival timing. Same-day service is available for standard bookings when capacity permits.
What causes blocked drains in Arcadia properties?
Blockages in Arcadia often involve tree root intrusion in older terracotta or clay drainage lines, or grease and debris buildup in kitchen waste pipes. We use drain inspection cameras to identify the blockage type and location, then clear it using hydro jetting or mechanical methods depending on what's causing the restriction.
Should I try to fix it myself or call a plumber?
Minor issues like replacing a tap washer can sometimes be handled with basic tools, but there's no guarantee it will work or that you won't void warranties or fail future building inspections. Gas work, drainage repairs, and hot water installations must only be performed by licensed professionals due to safety and compliance requirements. If you're unsure, a quick call is enough to confirm whether it needs professional attention.
How much does plumbing work cost in Arcadia?
Costs vary by scope, access, parts, and time on site. We provide a fixed-price quote after confirming scope onsite, and the price quoted is the price you pay. Typical factors that affect cost include the type of fault, accessibility, parts required, and whether structural work or compliance certification is needed. We don't provide dollar ranges over the phone because accurate pricing requires onsite inspection.
Do you provide a quote before starting work?
Yes. All jobs require onsite inspection to confirm scope, and we provide a fixed-price quote before starting work. You can decide whether to proceed once scope and pricing are confirmed. If inspection reveals additional work, we explain the options and confirm pricing before proceeding.
What does your insurance cover?
We're fully insured with Public Liability and Workers Compensation. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation covers workplace injuries on the job. We maintain current insurance policies and can provide proof of currency where required.
What's involved in a hot water service unit replacement?
A hot water supply replacement starts with confirming the existing system type, fuel source, and household size. We explain the options suited to your needs, provide a fixed-price quote including supply and installation, and schedule the work at a time that suits. Installation involves safely disconnecting the old unit, installing the new system to AS/NZS 3500 standards including mandatory Tempering and Pressure Relief Valves, testing the system, and removing the old unit. Manufacturer warranties apply to hardware, and our Lifetime Labour Warranty covers workmanship.
How do I know if a gas smell is dangerous?
Any gas smell should be treated as urgent. Ventilate the area, avoid ignition sources, and arrange an assessment so the system can be checked and made safe. We respond to suspected gas leaks as emergency service calls, with immediate dispatch and arrival communication. Once the system is isolated and checked, we explain what's needed and provide a fixed-fee quote before starting repairs.
Do you work across the whole Arcadia area?
Yes. We serve the entire 2159 postcode and surrounding suburbs, dispatched from local hubs across Sydney. We've completed plumbing, drainage, and gas fitting work across Arcadia, Dural, Galston, Glenorie, and the broader Hills District, where site conditions and access requirements vary by property.
