Emergency Plumbing FAQ's in Arcadia
Urgent plumbing situations are stressful, especially when you're not sure whether to call immediately or wait until morning. These answers cover the questions we hear most often from Arcadia residents. If your situation isn't covered here, call us, we'll confirm if it's urgent and explain what happens next.
How quickly can you reach Arcadia for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub, with the nearest available properly licensed plumber allocated to your job. Arrival timing depends on current bookings and traffic conditions, but we provide ETA updates where possible. For burst pipes or gas leaks, we prioritise rapid response to prevent further damage.
Do you charge a call-out fee for emergency plumbing in Arcadia?
Call-out fee status varies by suburb and urgency. Confirm the call-out fee when booking so you know what to expect. The call-out fee (if applicable) is separate from the repair quote, which is provided onsite once the fault is diagnosed. The repair price is fixed before work starts.
What should I do if a pipe bursts while I'm waiting for the plumber?
Isolate the water supply at the meter or the nearest isolation valve to stop the flow. Move furniture and belongings away from the problem area if safe to do so. Open windows to reduce humidity. Don't attempt to repair the pipe yourself, wait for the correctly licensed plumbing technician to assess and fix it properly.
Can you fix a gas leak at night or on weekends?
Yes. Gas leaks are urgent and we operate 24/7 for emergency callouts. If you smell gas, isolate the gas meter, open windows, and call us from outside the property. Do not operate electrical switches or appliances. We'll dispatch a licensed gas fitter immediately to locate the fault, repair it, and pressure-test the system before recommissioning.
How do you price emergency plumbing work?
We provide a fixed-fee quote onsite once the fault is diagnosed, covering the repair and any parts required. The price is by the job, not by the hour, so you can decide once scope is confirmed onsite. Emergency work doesn't mean lower-quality repairs, it's backed by our Lifetime Labour Warranty on workmanship.
Will the plumber have the right parts to fix my emergency?
Our mobile workshops carry common parts for taps, toilets, hot water systems, and drainage repairs. For specialist parts (such as specific gas valves or branded hot water components), we'll confirm availability and timing before quoting. If the part isn't in stock, we can arrange temporary isolation or a workaround to restore essential service while the part is sourced.
Can you stop a sewage backup in Arcadia the same day?
Yes, in most cases. Sewage backups are urgent due to health risks and property damage. We use high-pressure water jetting to clear the blockage and restore flow, then run a CCTV inspection to confirm the pipe condition. If structural damage is found, we explain the options (excavation vs trenchless relining) and provide a fixed quote before any additional work proceeds.
Are your emergency plumbers licensed and insured?
Yes. All attending technicians are licensed in NSW (305428C) and carry police and background checks. We're fully insured with Public Liability (protection if accidental property damage occurs) and Workers Compensation (protection related to workplace injuries on the job). You're protected if something goes wrong during the repair.
Do you service strata properties in Arcadia for emergencies?
Yes. We can coordinate with property managers or strata committees for emergency access and provide job documentation suitable for maintenance logs. For urgent issues affecting multiple lots or common property, we dispatch immediately and confirm responsibility boundaries before quoting so you're not paying for work that falls under strata's responsibility.
What if the emergency happens outside business hours?
We operate 24/7 for emergency plumbing. Call 1800 349 338 anytime, day, night, weekends, or public holidays. Urgent jobs are sent out first, with the nearest available licensed and comprehensively insured plumber allocated to your job. After-hours work is priced the same way: fixed price quote onsite once scope is established, backed by our Lifetime Labour Warranty.