Emergency Plumbing FAQs for Yowie Bay
These answers address common questions we receive from Yowie Bay residents dealing with urgent plumbing situations. If your specific concern isn't covered here, contact us directly and we'll explain what's involved and provide clear next steps.
How quickly can you reach Yowie Bay for an emergency?
Emergency jobs are dispatched immediately from our closest hub, typically Dolans Bay or surrounding bases depending on current technician location. Arrival timing depends on traffic and current workload, but you'll receive an ETA when booking and updates if delays occur. We operate 24/7 with a multi-van fleet across Sydney.
What does emergency plumbing cost in Yowie Bay?
Emergency plumbing follows our fixed-price model: we assess the problem onsite, confirm the scope required to resolve it, and provide a quote before starting non-safety work. The price depends on what's needed (pipe repair, part replacement, system isolation) rather than time on site. There are no surprise charges added afterwards, and you can decide whether to proceed once cost is confirmed.
Do you charge a call-out fee for emergency plumbing?
Call-out fee arrangements depend on the specific job and area. When you contact us for an emergency, we'll confirm the call-out fee status for your situation during booking so there are no surprises. Our fixed-price quote includes all labour and parts required to complete the repair.
What should I do while waiting for the plumber after a pipe bursts?
Turn off the water supply at the meter to stop the flow, move furniture and valuables away from the affected area, and place towels or buckets to contain remaining water. If water is near electrical outlets or appliances, turn off power at the switchboard if it's safe to do so. Do not attempt to repair the pipe yourself, as this can make the situation worse or void insurance coverage.
Can you fix blocked drains in Yowie Bay immediately?
Most blocked drains can be cleared on the first visit using high-pressure water jetting or mechanical clearing methods, provided the blockage is accessible and there's no structural pipe damage. If camera inspection shows a collapsed pipe or severe root intrusion requiring excavation or relining, we explain the options and confirm the additional scope before proceeding with structural repairs.
What counts as a plumbing crisis?
Plumbing emergencies include active pipe bursts causing property flooding, sewage overflows creating health hazards, gas leaks requiring immediate isolation, and hot water system failures that pose safety risks. Non-emergency urgent situations like blocked toilets or dripping taps can often be scheduled for same-day service rather than emergency dispatch, depending on availability and the severity of disruption.
Are your emergency plumbers licensed in NSW?
All our technicians are licensed and insured plumbers in NSW (Fixed Today holds licence 305428C). They carry identification, arrive in uniform, and can verify credentials on arrival. We're fully insured with Public Liability and Workers Compensation, and all staff have completed police and background checks before attending properties.
What happens if the emergency repair needs additional work?
If the initial assessment reveals additional scope (like corroded pipes beyond the burst section or structural damage uncovered during the repair), we stop, explain what's been found, and provide a quote for the additional work before proceeding. You're not committed to more than the original quoted scope, and we can schedule follow-up work separately if preferred.
Do you provide documentation for insurance claims?
Yes. For emergency repairs involving property damage that requires an insurance claim, we can provide photos of the damage, a description of the work completed, and an itemised invoice suitable for submission to insurers. We document findings where it helps clarify the cause and extent of the damage.
Is emergency plumbing work covered by warranty?
All our work, including emergency repairs, is backed by our Lifetime Labour Warranty on workmanship. This covers the repair and installation work performed by our technicians. Manufacturer warranties apply separately to any parts or appliances supplied. We explain warranty coverage before starting so you understand what's protected long-term.
