Plumbing FAQ's in Woronora Heights
Common questions about plumbing work in Woronora Heights are answered here. If your specific situation isn't covered, call 1800 349 338 to discuss the issue directly and confirm what's involved.
Do you charge a call-out fee for Woronora Heights?
Call-out fee arrangements vary by service area. Many suburbs have no call-out fee, while some areas may have a diagnostic or travel charge that's outlined when booking. The policy for Woronora Heights is confirmed at the time of booking, along with what's included if you proceed with the quoted work. The call-out fee structure is explained upfront, so there are no surprises.
How quickly can someone reach Woronora Heights for an emergency?
Emergency jobs are dispatched immediately from the nearest available hub. Fixed Today operates from localised dispatch points across Sydney, with technicians allocated based on current location and traffic conditions. An ETA is provided when booking, and arrival timing is confirmed where possible. Urgent jobs are prioritised ahead of scheduled work.
What's included in the Lifetime Labour Warranty?
The Lifetime Labour Warranty covers workmanship on all plumbing repairs and installations completed by Fixed Today Plumbing. If a fault develops due to how the work was performed, it's rectified at no charge. The warranty does not cover manufacturer defects in parts or damage caused by factors outside the original scope, such as subsequent alterations or wear from misuse.
What happens if the problem is more complex than expected?
If the initial assessment reveals additional issues beyond the reported fault, such as structural pipe damage, concealed leaks, or aging infrastructure, the findings are explained in plain English. A revised quote is provided covering the additional work required, and you decide whether to proceed. No extra work is started without your approval and a confirmed price.
Are your plumbers licensed and insured?
All attending technicians are licensed NSW plumbers holding Plumber, Drainer & Gasfitter qualifications. The business is comprehensively insured with Public Liability insurance, which protects you if accidental property damage occurs during work, and Workers Compensation, which covers workplace injuries on the job. Licence and insurance details are provided upon request.
Can you work in strata properties?
Fixed Today services strata properties regularly and can coordinate with building managers or strata committees where required. Clear documentation is provided for maintenance logs, and work is scheduled around entry windows and site requirements. The boundary between lot plumbing and common property is confirmed during the assessment to avoid responsibility disputes.
What payment methods do you accept?
Payment is accepted via all major credit cards including Visa and Mastercard. Payment is collected once the work is complete, tested, and verified. Invoices and receipts are provided for landlords, agents, and business records where required.
Do you provide same day service for non-emergency work?
Same-day availability is maintained for most standard plumbing work, subject to technician availability and current workload. When booking, you're advised whether same-day service is available or whether next-day scheduling is more practical. Emergency jobs are prioritised and dispatched immediately regardless of time or day.
What tools and equipment do you use for diagnostics?
Mobile workshops are fully stocked with diagnostic equipment including high-definition CCTV check equipment for visual pipe inspections, ultrasonic leak detection equipment for locating concealed leaks, and high-pressure water jetters for clearing blockages. Gas work includes combustible gas detectors and pressure testing equipment to verify safe operation after repairs or installations.
What areas around Woronora Heights do you also service?
Fixed Today Plumbing services the entire South Sydney region and broader Sydney metropolitan area, including nearby suburbs such as Lucas Heights, Como West, Port Hacking, and Alfords Point. The service radius extends approximately 60 km from dispatch hubs, with technicians allocated based on proximity and current location to ensure timely arrival.